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Customer reviews

Rating 4.7 out of 5 stars with 12567 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 73 Showing 1,441-1,460 of 12,567 reviews
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Sony is king

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best headphone on the market So Comfortable on the ears and the bass sounds amazing. The sound quality is top tier Go buy it now while it’s on sale

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Whatup,

      Amazing! We're thrilled that you are enjoying the comfort and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    AMAZING SONY

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best of the best. Its sound is incredible. Its build quality is definitely perfect. It is 100% comfortable. Its 30-hour battery is powerful. I have no complaints. I love them and miss them when I'm not wearing them. Amazing SONY.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GerSabriam! Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. -Carl Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Sony WH1000XM4: A Sound Investment!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WH1000XM4 headphones deliver an incredible audio experience. The noise-canceling effectively blocks out background noise, creating a private listening space anywhere. The touch controls are intuitive and the headphone comfort allows for hours of listening without discomfort. These headphones are a fantastic choice for both audiophiles and casual listeners alike.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AddDoc, we're glad you like your new headphones! Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Amazing headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ease of use and the weight are amazing. The touch to talk is a game changer and the battery lasts so long

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Willian, thank you for your feedback! We are very glad to hear that you're enjoying the ease of use, lightweight design and battery life of our headphones. The touch sensor feature indeed makes conversations effortless.

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Amazing over ear headphones.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing over ear headphones. I previously had older Sony 900 something over ear. They were really good. These were a big step up. These are amazing. Sound quality is great. There is a separate Sony app to change all the settings. There is a lot to adjust if you want but work great out of the box. Noise cancelling is really good too. Can hear much when they are on. Perfect for traveling. Battery life is long too. Nothing bad to say about them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelD,
      That's great! Thank you for sharing your wonderful feedback! We are very happy that you are pleased with the sound quality, awesome noise canceling feature and battery life of our Sony WH1000XM4. This is a perfect traveling headphone. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Good to hear that you were able to utilized the Sony | Headphones Connect app to fine-tune the settings of the headphone to your liking. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Glad I waited for these to come out!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took me a little while to get used to controls on these and to take advantage of the many features but I love these headphones! They are comfortable, great sounding and the noise cancellation is amazing (almost scary that you can not hear anything else when it's on!) I only wear headphones when I absolutely have to, I will always prefer being tuned into my surroundings but when I need to tune out or keep the room volume down, these are the way to go. The two bluetooth device pairing is great too because I use these on my LG TV and also with my iPhone without having to pair them again. The pause feature when I remove the headphones is awesome and the motion control on the right side took a bit of getting used to but now it comes more naturally to me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Thetadude, Excellent! We appreciate your detailed review. We are also glad that you like the comfort, sound quality, Bluetooth, and noise canceling feature. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 3 out of 5 stars

    The King of Mediocrity!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the headphones that are considered the models to beat in the world of active noise cancelling Bluetooth, these are remarkably mediocre. They aren't terrible by any stretch, but they just aren't great. For the $300 price range they seem to hover around it's not unreasonable to expect more than one or two great features. After a week with them and deciding I didn't want them my wife tried them and decided neither did she. We will be returning them shortly. Their packaging is impressive. For a pair of over-ear headphones the fact that they be kept in an included hard case the size of a hardback book is really shocking. The case has room for a charger, a standard aux cable, and even includes a little adapter for airplane audio. There's also enough space for an additional dongle, like maybe a wall plug or my AirPods Pro. They were designed with travel in mind and that shows in the case. The noise cancelling is amazing. When it is set to full there is simply no noise. They don't strongly deaden the noise, they basically eliminate it. It's obvious that part of it is simply from their excellent build, since with noise cancellation turned off they sound like I've buried my head in a pillow. Turn the noise cancelling on and it's like being in an isolation chamber. But turn the noise cancelling to transparency mode and the cracks start to show. Transparency mode is, in a technical sense, piping the outside world in. In these headphones that is exactly what it sounds like. Like I'm listening to the real world through a pair of tinny speakers. It may be nice for a sentence or two listening for a pilot's announcements, but every time I tried to have a conversation with it on the delay and the poor sound quality made it utterly useless. On top of that it doesn't offer much directionality, so if I wanted to hear someone coming I could determine that they were coming but not from where or how far. The sound quality itself is tolerable, not unbearable but not particularly good. Maybe in a noisy environment the strong bass would be helpful, but both my wife and I found that it simply made the vocals harder to hear. I almost considered it an advantage when working since I could put on some music and the quality was mediocre enough that I didn't want to jam out to it. That's not exactly a great sales pitch though. "Spend $350 and you won't get distracted by enjoying your music too much." Admittedly I did not test out Sony's LDAC codec, which might have helped. But when the music format I'm already using sounds really good on other devices I own I am not going to invest in a new format for a single device. The fit wasn't good at all. I have a decently large head and found that I had to really fuss with the earcup angle to keep my inner helix from rubbing on the driver. My wife has a fairly small head and even at the smallest diameter the top of her ears were getting pushed down. That said the lightness certainly helped with long term comfort. The controls were, to be perfectly blunt, borderline unusable. With nearly everything being controlled by touching the right earcup it was a wild guess if anything would work. Can't touch too softly or too harsh. Have to place it correctly, not too high or too low. Play/pause was basically non-existent. It's supposed to be in the center, but it always took about four tries at different places for it to work. Sometimes I just hit the side of my head several times and hoped for the best. Volume controls were uselessly incremental, taking several swipes to adjust to any meaningful degree. Turning the noise cancelling on or off via the button on the left ear cup was a guess, particularly because a long press on that button recalibrated the noise cancelling mode. I suppose perspective is everything. If someone had never spent a few hundred dollars on headphones before these would have been great. And maybe if someone is constantly traveling the small size and travel features would be pleasant, though I think you could do better with a pair of active noise cancelling earbuds if size is really a concern. The rest of it is so mediocre or unusable that I couldn't imagine a situation where I'd want to bother, certainly not for $300+. Maybe they'd be an easier recommendation at the $170 range.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AshleyAndRobert, Thank you so much for sharing your experience. While we are glad to hear that you are happy with the Noise cancelling feature, we are sorry to hear that the WH-1000XM4 did not meet your expectations when it comes to comfort, sound quality and touch controls. We have taken note of your feedback as this will help improve our product.

      We hope that you consider Sony again in your future purchases.

      Regards,
      Carl Sony_US

  • Rated 5 out of 5 stars

    Great cans!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset was an upgrade from the XM2's. The biggest changes are to active noise cancelling and build quality. After using both headsets side by side, the active noise cancelling is much better on the xm4's than the 2. This headset is also lighter and makes it easier to have on for extended sessions. Battery life does seem to have taken a hit but this can be improved by disabling "speak to chat" and "DSEE Extreme". I didn't find any noticable reduction in sound quality by turning DSEE Extreme off but did gain quite a bit of battery life. All in all these are an excellent set of headphones, you won't be disappointed. P.S. Its also awesome that you can connect multiple devices via Bluetooth and switch as needed!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pulk87, We are glad that you are having a great time with your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Vincent Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    The Best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best over the ear wireless headphones. everything you could hope for. Long battery life, good volume and sound clarity, Very comfortable. They are soild all the way around, you won't be disappointed, better than my Bose NC700.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Editcrew, you definitely made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was gift to my daughter for Christmas. She loves it and says the sound and noise canceling works great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Axeman87,

      We're so glad to hear your daughter is loving her new headphones! It’s wonderful to know the sound quality and noise canceling made for a great Christmas gift.

      Thanks for choosing Sony.

      Best regards,

      Eliab Sony_US

  • Rated 5 out of 5 stars

    Great for traveling

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphone. Much cheaper than my previous BOSE headphones that were much more expensive. These have lasted longer and are doing great, wonderful sound. Easy to use and charge. 10/10

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WilliamH,

      We are thrilled to hear that your WH-1000XM4 headphones are earning a 10/10 rating! It is fantastic to know that you are enjoying the wonderful sound quality and finding the battery life and ease of use so reliable. We take great pride in creating products that stand the test of time, so hearing that they have outlasted your previous gear is the best compliment we could receive.

      Thank you for choosing Sony.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome audio quality, very good bass and I can hear all the small details on each song and movie. The headset construction quality is amazing, the touch is texturized, and keep it tight. Very good ANC.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Icaro, Awesome! We are so glad to hear that you are happy with the sound quality and Noise-canceling of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Great sound, comfortable, ambient sound miss

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones sound clear, crisp and decently balanced. I have an average sized headand they fit comfortably while still holding secure. Transparently mode not all that great especially compared to the airpods pro 2. Great noise cancelling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JoshuaP,

      Thank you for choosing Sony!

      We're delighted to hear that you find the sound clear, crisp, and decently balanced, and that they fit comfortably and securely on your head. It's also truly wonderful to know you're experiencing great noise canceling with them. Thank you for sharing your feedback on the WH-1000XM4 Transparency Mode. We greatly appreciate your insights, as they play a crucial role in our ongoing efforts to enhance our products.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality and comfort while wearing. Touch controls work well on the right ear cup. Battery life seems good as I used them most of the day for video conference calls as well as some music in between.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DG080,
      Awesome! We're glad to hear that the XM4 Noise-canceling headphones suits your needs and expectation. We love to hear that you are enjoying the excellent sound and comfort of the unit. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    My son loves these!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought these for my son and he loves them!! They are very nice, I tried them on myself, and I was very impressed on how comfortable they were. I personally don't like headphones for myself though, I prefer earbuds.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Yjoy,

      We are truly heartened to learn that your son loves the Sony WH1000XM4 and that you found them impressively comfortable as well. Thank you for sharing your experience with us!

      We really appreciate you choosing Sony!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My boyfriend loves his headphones, super comfortable, great battery and great sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MatthewM,
      Nice! We're glad to hear that your boyfriend loves his new WH1000XM4 for having such a comfortable design, great battery life and awesome sound quality. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Very comfortable & excellent noise cancellation

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable headphones with excellent noise cancellation. Very good sound quality. The only issue I faced is with connecting iPhone and Macbook at the same time. When connected to 2 devices and I pay and stop audio from Macbook and later try to play from iPhone, it doesn't play. I need to disconnect Macbook in order for audio from iPhone to play.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Best Over the Ear Headphones

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my sony headphones, they are super comfortable and very easy to use. The app features are great becuase you can connect them to another device and they will switch connection based on what your doing. Battery lasts long and it takes less than an hour to get a full charge. Noise cancelation is excellent!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alexa,

      Great! We're glad that you are enjoying these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Top of the Line

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones! They sound really good, they fit comfortably, and they last long. The Bluetooth connects quickly and reliably. The app in not the best but it is functional. These are top of the line headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Person, We're thrilled to hear you love the excellent sound, great fit, easy Bluetooth pairing, and overall features of these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    They’re everything I wanted and more

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these so much!! I get overstimulated a lot and I really wanted a pair of headphones that had noise cancelling (I have a pair of AirPods but I feel like they don’t do much) and these are perfect. I wear them everyday, at home and at work and sometimes to sleep (they do stay on!) and they’re super comfortable. 10/10. I would buy another pair for sure.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kait,

      We're so glad to hear that our WH-1000XM4 headphones are helping you so much with overstimulation. Hearing that they're a perfect fit for your daily life, from home and work to even for sleep, is what we strive for. We truly appreciate you taking the time to share your 10/10 experience. Thanks for choosing Sony.

      Best regards,
      Eliab sony-global