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Customer reviews

Rating 4.7 out of 5 stars with 12567 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 92 Showing 1,821-1,840 of 12,567 reviews
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    My Bluetooth Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound, good bass, easy to connect, they fit perfect.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoseM, wow! We're glad you like the ease of use, sound quality and fit of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    No Brainer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a pair of WH1000XM3's, I love them and when I needed an extra pair of headphones it was a "no brainer" for me. Great sound quality, great build, and easy to connect. After all it is a Sony.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pastorpooh,

      That's excellent to hear! We appreciate your loyalty to the WH-1000X series. We're thrilled you're enjoying the great sound, build quality, and easy connection of your new WH-1000XM4s.

      Thanks for choosing Sony. Best regards, Eliab sony-global

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Long lasting, comfortable and great noise cancelling

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi 1234, We are so glad to hear that you are happy with the battery life, comfort and noise canceling of your new WH-1000XM4 headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    Headphones you should try

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These wireless headphones are comfortable, function as they should, and have a long battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Sandra,

      Thanks for the great review and for the 5-star rating! It’s great to hear that our product has met your anticipated standards. We are sure their amazing Noise Cancelling Technology, and their comfortable and lightweight design will make you love them even more! With up to 30-hour battery life, they definitely are a game changer. Do not forget to download the Sony Sound Connect app to enhance the sound quality and the experience!

      Thank you for choosing Sony, have an amazing day!
      -DiegoV Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    XM4 better than the XM5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, Great feel. XM4 , in my opinion, better product than the XM5 and i see no noticeable sound difference for the non audiophile , Bought on sale so way cheaper than comparable competitor and worth waiting for them to be on sale.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi johnalex731, Awesome! We are so glad to hear that you are enjoying the sound quality of your new WH-1000XM4 headphones! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    As outstanding as people say

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This must be my 6th set of headphones. All of the others were name brand; none of them holds a candle to the Sony's. The noise cancellation is perfect; if you need to hear the person next to you, you just put your hand over the right phone and you hear them clearly. The musical sounds are bright and clear; it's the best stereo separation I have ever had. Very long battery life. I have used these headphones more in the last month that several others in a year. I cannot recommend these highly enough.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jerry,

      We appreciate the positive feedback and we are glad you like the noise canceling, battery performance of the headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We appreciate the recommendation and thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable and I cannot hear my family with the noise canceling feature even when the volume isn't that high up. The battery life is excellent as well. When the headphones die, it takes around 5-10 minutes for it to charge all the way up and it lasts a long time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rodolfos, awesome! We're glad you are enjoying your new headphones! Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Sony WH-1000xm4

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For me this sonny headphones have the best of the best (voice cancelling, sound quality, design, the app top 5, weight) i really recommend it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Giogamer,

      We're thrilled that you found the perfect headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Noise cancelling head phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality and comfortable to wear on flights.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Tilt,

      Thanks for the review and the 5-stars rating! We are delighted to hear how much you are loving your Sony Headphones! It is great to hear how they have met your needs so well, and of course, you will enjoy amazing Noise Cancelling feature and Incredible Sound quality!

      Thanks for choosing Sony, have an amazing day!
      -DiegoV Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Review of head phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is optimal. Sound quality is great. Controls are easy to operate. Only complaint is they could stay in position better.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DarrellH,

      Thanks for the review. We appreciate the feedback towards the design of the headphones, and it can definitely be taken in consideration for future references. Although, it brings us great joy to hear how much you are enjoy your Sony headphone's top-technology features! With up to 30 hours of battery, amazing Sound quality and Fantastic Noise Cancellation, you'll be able to enjoy listening to your favorite tunes for a prolonged time!

      Thanks for choosing Sony, have a great day!
      -DiegoV Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    I like them. I think you will like them too.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had no idea that wireless headphones could sound so good. Decent bass reponse. In addition the noise cancellation is excellent. I am in my own world with these on. No planes flying overhead, noise from fans, TV's blaring in the background and loud people. I have connected the headphones to my iPhone, MacBook, Google Chromecast, Two smart TV's and even my Desktop computer. The two device capablitiy is convenient and the phone conversations sound pretty good for both parties. The battery life is really good and charging is pretty fast.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Eddie,

      We're thrilled to hear that you are enjoying the amazing features of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Bass
    Cons mentioned:
    Touch controls

    Rated 4 out of 5 stars

    Great sound, annoying features

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    (1) The noise cancellation is great when playing music/video but when only using the noise cancellation I can still hear people speaking, it's kinda annoying. (2) The low-end frequencies are great. I do music production in these using FL Studio and Pro Tool and they perform great, better than my Beats Studio 2. (3) The Talk-to-Chat feature is annoying. I usually turn it off b/c the headphones will pick up on me singing or laughing at a movie and switch me to hearing everything around me. (4) The touch volume is annoying it doesn't allow you to slide your finger from low to max volume, instead you have to do a series of quick swipes to change the volume.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cwilson,

      We're glad that you like the sound quality of the headphones. Your feedback about the Speak-to-Chat, touch controls, and noise canceling function is greatly appreciated.

      The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.

      To change the volume continuously: Swipe up or down and hold. Release at the desired volume level.

      Hope this helps. Thanks for sharing your review and for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Awesome value

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset has a long battery life, great sound, and solid build! It is comfortable to wear for hours on end.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Yugonefishing,

      We appreciate the 5-star rating and we're glad you like the battery performance and sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    THE BEST!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the best headphones! you can change the settings on the app, and even change the noice canceling. the battery lasts so long, i can go days and weeks without charging them. absolutely love them, and do not regret getting them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's great, Genesis! You definitely made the right choice with these headphones. We're glad to hear you appreciate everything about your WH-1000XM4, especially the superb sound quality, excellent noise cancellation, and overall battery life. It's also good to know that you are utilizing the different customizations and built-in equalizer on the Sony Headphones Connect app. Thanks for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great comfort, sound, and battery life

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I've had three sets of noise cancelling headphones in the last year and wish I would have just gotten these first. I had the 710n, which sounded good but is noticably smaller in the ears, leading to discomfort on long flights. Battery life is epic - easy two full days of use. Sony tends to be a bit bass heavy, but the app allows adjustment to your tastes. Noise cancelling is a big step up from the 710n - easily keeps up with an airplane cabin. Keep an eye out for sales as you can usually get them for $50 off or more.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello TMex1971, We are happy that you like the sound quantity and battery life of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Vincent Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Love these headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These fit really well over the ears and the noise canceling is great. Great sound and they hold the charge well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi bizzeeme,

      Awesome! We're glad you like the fit and noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Headphones!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Comfortable to wear. Good package to store in.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, RobertF,

      Thanks for the review and the 5-stars rating! It brings us great joy to hear how much you are enjoying your Sony headphone's top-technology features! With up to 30 hours of battery, a modern and comfortable design, amazing Sound quality and Fantastic Noise Cancellation, you'll be able to enjoy listening to your favorite tunes for a prolonged time! We really appreciate the preference.

      Thanks for choosing Sony, have a great day!
      -DiegoV Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent wireless, noise cancelling headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable for over the ear headphones. The noise reduction is very good and can be cancelled conveniently when you need to pay attention to something else. The tonal quality is very natural, especially for the price. The bluetooth connection is solid, and adapts to multiple devices.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KimS, wow! Good to hear that our industry-leading noise canceling headphones gave you a great experience. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Good quality headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones with amazing audio quality. I choose those because they are light and foldable, plus they have wire and adapters for the airplane entertainment. The noise cancelling is great, even with screaming baby right behind my seat, I was able to relax and enjoy my music on the flight.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RomanN,
      Great! Thank you for choosing our WH1000XM4 over other brands. You surely made the right choice and will surely enjoy this one. We're glad that you are pleased with the audio quality, noise canceling capability and other features of the XM4. You can now relax and enjoy your trip. Thanks for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing, Intuitive Noise Cancelling Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Sony WH-1000XM4s have to have been my best quarantine purchase. They are my first foray into the world of noise cancelling headphones, and they surely don't disappoint. The noise cancelling feature is absolutely amazing, in that they cancel or reduce background ambient noises to a slight hum and greatly reduce the noise level of things that are louder and closer to the wearer. This allows for the best enjoyment of music in a more blissful environment. I also make good use of the quick attention feature, which requires the user to place their hand over the right earcup to pump in surrounding sounds and noises that allow one to have a quick conversation or listen for announcements (maybe if you are waiting for a flight or a train, for example). Of course, the same effect can be achieved by simply removing the headphones, or really, just the left earcup. Inside the left earcup is a proximity sensor that detects if you are wearing the XM4s - moving it away from your ear or taking the headphones off completely pauses whatever you are listening too and automatically resumes it once the headphones are back on your head. The touch controls on the right earcup are intuitive, and easy to learn as well. Lastly, don't forget about the accompanying app! From here you can create your own customized sound profiles if you don't like the way the headphones sound out of the box. There are also other features that may interest you that you can toggle on/off from the app as well, such as Speak-to-Chat (which is like quick attention mode but uses the sound of your voice to trigger it) and Adaptive Sound Control (which may toggle Noise Cancelling off if the headphones detect you are walking a lot so you are aware of traffic/your surroundings while you walk around the city) as well as others that I won't go into! Overall, a worthy purchase - these often go on sale for around $300 or if you have some Best Buy gift cards and want to treat yourself - this is the way. But hey, if you want to pay full price, I won't judge you - these are well worth it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi theBigRa, You've made the right choice! Good to know you're enjoying the industry-leading noise cancelation, intuitive controls, customizable sound profiles using the companion app, speak-to-chat function, and overall features of your new Sony headphones.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony.
      -Sam Sony_US