Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

$278.00
Save $176
Comp. Value: $454.00

Customer reviews

Rating 4.7 out of 5 stars with 12567 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 99 Showing 1,961-1,980 of 12,567 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony WH1000XM4

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my wife to use in the airplane. I have the same headphones, They are very comfortable, the sound canceling is excellent and the quality of sound superb.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ZeekNYC,

      That's very nice! We're glad to hear that you like the noise canceling, sound quality, and comfortable design of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Vs Apple

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great! Noise cancellation is amazing. I picked them up for sale and now I got my dad some for the original price. They are the older versions apparently but I think they are in competition with the Apple Max’s I previously used for sure

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnathanM,

      Thanks for your fantastic review of the WH-1000XM4 headphones!

      We're delighted to hear you love the great sound and the amazing noise cancellation. It's a true testament to their quality that you were so impressed you decided to get a pair for your dad as well—that's one of the best compliments we can get!

      It's also great that you recognize their competitive performance, even compared to newer products on the market. The WH-1000XM4s continue to set a high standard in the premium headphone category.

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony Social Media Team. Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent Headphones

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best set of headphones I've ever used. I'm not an audiophile or anything like that, though. I mostly just use them while working or while cutting the lawn (noise cancelling works great as ear protection and the music is a bonus). They are very comfortable and they sound great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SharonR, Perfect! We're very happy to hear you've been enjoying your Sony WH1000XM4 Wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is lovely and works great. The noise cancellation is quite nice and from the month that I’ve had it, there have been no issues. My current favorite headphones!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sykkulvx,
      Thank you so much for sharing your feedback! It's a truly pleasure to hear that you’re happy with your WH-1000XM4 headphones. We're glad to know they've become your favorite!

      The noise cancellation technology really sets these apart, providing an immersive listening experience by blocking out unwanted sounds. Plus, with features like long battery life, touch controls and adaptive sound control, they’re designed to keep up with your lifestyle seamlessly.

      We appreciate your decision to go with Sony!
      Warm regards,
      Estefany Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Get em

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For gym use these headphones are amazing, the noise suppression is incredible and the audio is just as good, battery life is also long lasting

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VanceB, we're glad you are enjoying our product product! Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Former Bose, new Sony Fan!

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the 700 Bose headphones first, and while the sound was 'good', had too many issues with connections and with the Source List in the app not working when I needed it. Switched to the Sony headphones and couldn't be happier!! All my issues with Bose are nonexistent with the MX 4s. Longer battery, better sound (imo), better functionality with the controls since you have twice the surface area to work with... and the cheaper price is the icing on the cake!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dwayne, Glad to hear that you are happy with with the amazing features, battery life and sound quality of your new WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great noise canceling headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These things put me on an island of silence. Even better with music playing. The app works well on my samsung s24 ult. A steal at $200

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Zaphod,

      We are ecstatic to hear that the noise-canceling capabilities of the Sony WH-1000XM4 headphones are creating your own personal "island of silence." We're also glad that the audio quality enhances that tranquility and that the companion app is working seamlessly with your device. Thank you for recognizing the exceptional value we aim to deliver!

      We really appreciate you choosing Sony!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Best set of headphones I had

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been Through a lot of headphones and these are hands-down the best I’ve had. The noise Cancellation helps when I’m outdoors but the bass and the sound makes me feel like I’m in a studio. Definitely good purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Amillie, You've made a fantastic choice! We're glad you like the exceptional noise cancelation and the amazing studio-like quality of the bass and sound of your Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Battery life, Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Great Headphones

    |
    Best Buy Employee
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think these headphones are great. The battery lasts plenty of time on a single charge. The sound quality is great, as is the noise canceling feature. The Sony Headphones app is a must for these. They are not for exercising or sports, since they are not water resistant or very tight. Great for commuting and leisure.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WilliamH,

      Very nice! We're glad to hear that you like the battery performance, sound quality and the Sony headphone connect app. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    True sound headset

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent and quality sound. Comfortable to wear and Excellent designs

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Randy, Great! We're glad you are enjoying the superb audio quality of your WH-1000XM4. Good to know you appreciate the fit, design, and comfort that are noteworthy. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for your purchase and for the 5-star rating! -Jess Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Comfortable and great noise cancelation headphone

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the fit of it on my head, very comfortable and not that heavy. I slept in the plane wearing it and no problem. And the cancellation is the best even if it’s turned off you can only hear a muffled-like noise. The battery lasts longer than I thought.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello hungryhippo,
      Awesome! Thank you for your time writing this review and for the 5-star rating. We're glad you like the comfortability, battery life and noise canceling capability of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Stands true to expectations

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is a beast! does exactly as the description says it will do. Really cool showing friends and family the difference between normal headphones and noise-canceling headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WalbertoR,

      It's great to know that the Noise Canceling feature is performing exactly as described, and we love that you're able to show friends and family the difference that premium audio technology can make.

      Thanks for choosing Sony.
      Best regards,
      Eliab sony-global

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Quality headset

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headset is very comfortable. The sound quality is excellent and it has very long battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jkfam,

      Great! We're glad that you like the comfort, sound quality, and battery life of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Solid headphones that compete with others

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones were recommended to me by an associate. The battery life is amazing, lasting me through most of my week of business travel. The touchpad is easy to use to control volume and to skip tracks. The noise cancellation is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello BrianPDX,
      Great! We'er glad that you are pleased with the long battery life of our WH1000XM4 as well as the noise canceling capability and easy to use touch control panel. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality, Weight

    Rated 5 out of 5 stars

    Better than the competiton

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can't go wrong, the sound quality plus features and more importantly low wight plus comfort.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RKULNYC,
      Thank you for your kind words. You definitely made the right choice. We're glad to hear you like the XM4 when comparing other headphone brands in the market. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Bass, Comfort

    Rated 5 out of 5 stars

    So good

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have been sooo worth it. They are so comfortable and easy to setup. You can edit the audio to your liking and I love how you can adjust the bass. I really enjoy them for the occasional jamming sesh!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CeciliaD, we're glad you are enjoying our product. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great battery life and noise cancelling

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing! Im so goad i got them. They are incredible at noise cancelling and look amazing. I’ve also gone WEEKS without charging- bow this was using maybe only for a couple of house (5-6) but still amazing! The only thing is, the headphones can slide off my head a bit when movinf but i don’t mind too much.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Adriana, Thank you for the amazing review! We're very happy to hear you like incredible noise cancellation and excellent battery life of your new Sony XM4. To ensure a tighter and comfortable fit, please adjust the left and right slider.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Sony Headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Sony headphones are great. Excellent sound. Good value. Best Buy is my electronics store.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, AnthonyT!

      We are so happy to hear that you are enjoying the excellent sound and value of your WH-1000XM4 headphones! It is great to know that you had a positive experience picking them up at Best Buy as well. We strive to provide that industry-leading noise cancellation and audio quality in a package that feels like a great investment, so we're thrilled to hear we hit the mark for you.

      Thank you for choosing Sony!
      Best regards,

      Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    The great escape!!!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use them everyday. You will get lost in the music. ANC is superior. Balanced sound. Quilts material. Lightweight!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi QSound,

      We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    AMAZING 10/10

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE LOVE LOVE these headphones, bought them months ago and they are still my everyday headphones. amazing battery life, amazing audio honestly there is nothing wrong with these headphones. they're even perfect for my healing piercings

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VanessaC, we're glad you love our industry-leading noise canceling headphones! Thanks for choosing Sony! Enjoy! ~Earl Sony_US