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Customer Ratings & Reviews

$277.49
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Comp. Value: $454.00

Customer reviews

Rating 4.7 out of 5 stars with 12532 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 101 Showing 2,001-2,020 of 12,532 reviews
  • Rated 5 out of 5 stars

    Holiday

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it as christmas gift for my daughter and she loves the sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Allana,
      Thank you for letting us know about your experience with the WH-1000XM4 headphones! We are delighted to hear that they made a great Christmas gift and that your daughter loves the sound quality.

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Excellent!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent wireless headset, excellent sound quality, excellent noise cancelling. Impressive! And I much prefer this design to the XM5 model. The design of the XM4 seems to be sturdier and of better quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HyTekCat,

      Great! We're glad that you like the sound quality, noise canceling function, and design of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect, I loved it, it met my expectations, great sound, I would recommend it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DelizlS!
      Thanks so much for sharing your feedback with us. We are thrilled to hear that you’re loving your new headphones and that you'd recommend them to others. It’s awesome to know they are a great fit for you!

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Great headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is lite weight and it feels good on your head for hours. The quality of sound is great and the app is easy to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rock7,

      Good to know that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    XM4 > any other headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are way better than AirPods Pro, Beats Studio and AirPods Max are too overrated and overpriced. Offers better sound quality and headphone itself from all of those including XM5, not really worth upgrading to the new ones plus you save $50. Not much of a difference XM5 from XM4, also XM5 feel cheaper quality. Just buy these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ImanolCampos,

      Great! We're thrilled that you found the perfect headphones in the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Good for lounging

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, light weight. I wouldn’t recommend them for working out, however for lounging, they’re amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Thesteel, . Amazing! We're glad to hear that you enjoyed the great sound quality and lightweight design of your Sony WH1000XM4. We understand that they may not be ideal for working out, but we're pleased that you find them amazing for lounging. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Highly Recommend!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so glad I purchased these headphones. I've been eyeing them for a while for my workouts. The noise cancellation is top tier! Quick to charge and maintains charge for a long time. I would def recommend these!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DanaH, Thank you for choosing Sony! We are glad to hear that you are happy with your new WH-1000XM4 purchase! Thank you for the 5-star rating! -Carl Sony_US

  • Rated 5 out of 5 stars

    The Best Purchase for Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    beat headphone I had in years. the headphones are super comfy and they do not slid down. they truly are noise cancellation because when i can’t hear when people call my name, i only see them mouth but no sound comes out. definitely recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ElizabethD,
      Thank you for your recommendation and for giving our WH1000XM4 and 5 star rating! We are truly happy to hear that you are pleased with the amazing noise canceling capability and comfortability of our WH100XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 4 out of 5 stars

    Absolutely Outstanding— But Pricey

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To start, I want to say that I bought these headphones as a splurge and although I cut audio at some points professionally, I am not an audiophile. I bought these to watch movies, use on the regular for editing/cutting video, listening to music, etc. they were definitely expensive and although I bought them on sale for approximately $50 off, I don’t feel like I can safely justify a splurge like this. The pause/skip sensors on the outside are a bit finicky, I absolutely love the sound, and they are extremely comfortable. I also wear glasses, have piercings on my ears and had zero issues with discomfort of any kind. If you’re able to get past the price, I cannot recommend these enough.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Anonymous, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Top rated in my book

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are light weight and mostly plastic, however the quality seems good. The sound is truly exceptional. These are wireless and connects to devices via blue tooth. They use a downloaded app that allows you to adjust settings including EQ to your liking. These are the best headphones I've owned. I don't advise wearing at the gym since they'll make you feel warm quickly. I'd buy again in a flash.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Larry,

      Thanks for sharing your 5-star review of these amazing headphones. Your feedback is also greatly appreciated. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    worth the investment

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the noise cancelling is amazing. the sound quality is very crispy. i charged it when i first got it and didn’t get a low battery alert until over 2 weeks later. lasts very long. definitely recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi amba,

      Great! We're glad that you like the noise canceling function, sound quality, and battery life of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Much improved version

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The official price is very expensive but with the Black Friday price of $278, the value proposition is much improved. Having M2 and M3 myself, 1000XM4 is a much better version to previous models with improved noise-cancellation and more comfy to ears. Most importantly it can now simultaneously connected to two devices at once without the need to manually disconnect one to the another. Very satisfy with its performance, the touching mechanism is still annoying though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Wireless Headphones for the Price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wireless Headphones can get a bad wrap from audiophiles, but the Sony WH-1000XM4's simply have the best all-around value of any wireless headphone on the market. They are comfortable, convenient, reliable, sound great, and have a great warranty. On top of that, they have a great app which allows you to customize your sound and enable/disable various settings like Speak-to-Chat.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kyleh21, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Perfect just perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good…..i think for thr price i paid (200$) on sale these are great. A buddy of mine has the xm5’s and while i can say the headband is slightly lighter in the xm5’s its not so much of a difference that i genuinely care or wish i had gotten the 5’s. And as far as sound quality goes the xm5 has negligiblably better base like if you tweak around the EQ settings with the 4’s to get yiur desired base the sound is almost indistinguishable from the 5’s. If you have 400$ get the XM5’s and if you only got 200$ and the xm4’s are on sale def get the 4s you def wont regret it and i know i sure dont

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Elegant

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think are the best headphones. Durable battery. The quality sound are amazing. Looks elegant. Very comfortable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent, no complaints

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent ANC, Excellent Sound, Super comfortable, not hot, no complaints at all with these headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Avocent, We're very grateful for this positive feedback! Thanks for leaving us such a wonderful review of your WH-1000XM4! We really love to hear you are comfortable using your WH-1000XM4 for long periods of time and you're enjoying the exceptional noise cancelling feature, and overall sound quality. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Great ANC Headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just purchased these to go along with my AirPods Pro as I wanted an over the ear headphone. So far the sound quality and comfort have been exactly as expected. Still waiting to see how I feel about battery life because it’s not holding a charge as long as I thought it would. I have used a total of probably 5-6 hours and went from 100% to 30% in that time. I couldn’t justify the price of the AirPods Max and so far I have not been disappointed with my purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rzrbck, Great! we're glad that you are enjoying the sound quality and comfort. Our WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had doubts on wait on fit, super comfortable, lightweight, and customizable. Has great sound and base

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gxm74,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    bear purchase I’ve ever made

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve never owned noise cancelling headphones before and the moment I tried these I was amazed. It did take some time to get used to, but I highly recommend. They are extremely comfortable and the sound is impeccable. As a film editor these headphones will become extremely in my future projects.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rebecca, Awesome! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Absolutley amazing sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted these headphones for a while because my work changed to work from home, my cheap headphones finally broke so I ordered these finally when they were on sale. I wish I would have bought them a year ago, they sound absolutely amazing, I was worried because I listen to a lot of metal and usually the bas isnt there in cheaper headphones, but these sound amazing. I highly recommend them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alm48079,

      Very nice! We're glad you're satisfied with your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony!

      Regards,
      David Sony_US