Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10104593
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the phenomenal Sound Quality, exceptional Comfort, and impressive Battery Life as major strengths. Many also appreciate the solid Bass, lightweight feel, and great Fit of the product. However, some users find the Touch Controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Pleased!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had some challenges connecting via bluetooth at first, but once I figured it out, I am very happy with them. The sound quality is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jack,
We could not be more pleased to hear that you are very happy with your WH-1000XM4 headphones! We're glad you worked through the initial Bluetooth challenge, and we're delighted you are now enjoying the excellent sound quality. Thank you for your review and for selecting Sony!
Regards,
Dominick
- Pros mentioned:Battery life, Sound quality
Great Headset
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great head set. The noise canceling is pretty amazing. Got it for my work from home office. Being able to connect to two devices at once is great. The mic could be a bit better, but works sufficiently well. Battery life is plenty sufficient. Got it on Black Friday sale, so price was reasonable. I only wish there was a mute button on the headset, which is the only reason I gave it 4 stars.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zduris,
We're glad that you like the noise canceling function, multipoint function, and battery life of the headphones. Your feedback about the mic and having a mute button is greatly appreciated.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
great device, wonderful value
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I abosultely love these headphones. I've had them for months and I can't get over how amazing they are! pros: amazing sound, battery life and noise cancelling. Cons: the fit can be a bit of a headache after wearing it for a few hours without breaks. but it's very snug.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Carl,
We're glad that you like the sound quality, battery life, and noise canceling function of the headphones. Your feedback about the fit is greatly appreciated. For optimum fit and comfort, make sure to adjust the headband of the headphones. We hope you continue to enjoy the amazing features of the headphones.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Great, comfortable mid-range headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding 3D audio, comfort, and dynamic range. The sound-cancelling and transparency modes are just a bonus!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dylan,
That's great! We really appreciate your satisfaction with the amazing sound, comfortable fit, noise cancellation, and overall performance of your WH1000XM4 headphones. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound qualityCons mentioned:Price
Great sound and comfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have no regrets buying theae headphones. They sound great and the noise canceling is top notch. They are pricey but you get what you pay for. I highly recommend them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello postalAlien,
Good decision! We're glad that you are pleased with the audio quality and noise canceling feature as well as the comfort of our Sony WH1000XM4 Headphone. Thank you for your recommendation and for choosing Sony! - Marco
- Pros mentioned:Battery life, Sound quality
My Review
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.just bought these and i cant go back to my old headphones. the noise cancelling is absurd. battery has been good too. i dont like how its made of plastic and my only concern for anyone buying this would just to be careful with handling it. if you got the money, this is something worth buying
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tomas,
Great! We're glad that upgrading to these headphones was worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Battery life, Sound quality
Good purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do transcript work and this works perfectly. It blocks outside noises, but when I speak it allows me to hear room noise. A charge lasts a long time and it turns off automatically. Plus with wireless, I can move from my computer without removing headset.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Happycamper,
Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Bass, Sound quality
wireless headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great sound quality, liked the bass range simple to use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RickS, Awesome! We are so glad to hear that you are happy with your new WH1000XM4 headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Love them more than AirPods
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones!! I work from home and my AirPods would die every 4 hours or so and these I can wear for days without charging and the sounds is amazing! Worth the money for sure!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndreaS, Thank you for the great review! We're glad to hear that you love the excellent battery life and amazing sound quality of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Comfort, Sound quality
Comfortable with great sound quality
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are in my opinion the best headphones money can buy right now. They are very comfortable and sound amazing, deep bass, clear mids, and clear highs. The highs aren't so sharp that they're ear piercing though but they are very clear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Charlie, we're glad you like the comfort and sound quality of our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
Top Notch Headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this headphones as an upgrade. I thoroughly enjoy listening to my music on them. They are super comfortable and perfect for blocking out background noise, including airplanes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jzgm, You've made an amazing choice! Thank you for upgrading to your new Sony XM4. We're glad you're enjoying the comfortable fit and excellent noise cancellation of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Good listening
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love the sound on these. My only issue is the slide when I work out but to be honest I have that figured out. The bass boost feature on these gives just the right amount. Sound is crisp and clean. Better than my AirPods.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for taking the time to share your feedback on the WH-1000XM4, SaraV! We're thrilled to hear that you're enjoying the sound quality and the bass boost feature—and that they’re delivering a crisp, clean listening experience for you. It's great to know they’ve outperformed your previous headphones!
We appreciate you mentioning the minor fit challenge during workouts and are glad you found a solution that works for you. Your input is valuable and helps us continue to improve our products for every type of listener and activity.
If you ever have any more suggestions or need tips on optimizing your headphone experience, feel free to reach out. Enjoy your music!
Thank you for choosing Sony!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Head phones are excellent, great sound. Would buy another if needed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Netgear!
Thank you for your feedback. We are really happy to hear you’re enjoying the sound quality of the WH-1000XM4 headphones.
Thanks for choosing Sony. We look forward to serving you again in the future!
Warm regards,
Estefany
- Pros mentioned:Battery life, Sound quality
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The reason that I bought this product is because due to COVID I have to work from home and the noise cancellation and the battery life futures were the main reason of this purchase - I don't have to hear my dog, my teenager son and my mother talking and distracting me while I'm working.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi kitty,
We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
They are good but.. Nah they are perfect
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect Headset, yes they are Over-ear ( not like others B by…) Sound quality is a 10/10 Noise cancellation is a 9.5/10 Comfort is a 11/10 very comfortable Easy to pair 9.0/10 Yes Apple devices are easier This are the best headset i have ever use, for me comfort is a must.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hector! Glad to hear that you are happy with the overall performance of your new WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
- Pros mentioned:Comfort, Sound quality
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it, very light and comfortable. I have the AirPod max, and these are very comparable, with the sound quality being just better with the AirPods
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LuisL,
That's awesome! We're glad that you love the sound quality and comfortability of our WH1000XM4 as well as the sound quality. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones. Great build quality, awesome sound quality and it can be connected via bluetooth and wired 3.5mm headphone jack so lots of great connectivity options.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Irving, Perfect! We're very pleased to hear you like the great built quality, excellent sound, and multiple connection options (Bluetooth and wired 3.5mm connection). Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Sony WH-1000XM4
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality. Very comfortable to wear for extended periods of time. Clear reception and transmission when talking on your phone.
I would recommend this to a friend- Pros mentioned:Comfort, Sound quality
Great sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been using ear buds for quite awhile but thought I’d try a good set of headphones and so far have been extremely satisfied. They’re not so heavy to cause discomfort and they are very good at isolating other sounds in the room. Being cordless really makes being mobile extra good!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Binky,
You made the right choice with these Sony headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality, Weight
Good, but could use a few tweaks to be great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Then noise cancelling function on these headphones is really good. I've never really had a pair other than airpod pros. I mainly use these while I'm studying, listening to lectures or on Zoom calls. I love that you can connect to two devices at the same time via bluetooth. These headphones are much smaller and lightweight than I thought they would be. The app you need to accompany it is okay to use, but does not have a ton of functionality. There are a couple of major points that I do not like. 1st, the padding on the earcups is not very thick. Your ears may touch the inside of the headphones if they aren't on the smaller side. I have tried to replace them with aftermarket ones, but have not found the right one yet. 2nd, the talk to speak function, it will pause headphones if it indicates you speaking, is very sensitive. It reacts to a slight clearing of the throat or other sound easily. Then it will take a few seconds to reconnect to what you were engaged in. 3rd, to get the full functionality of these headphones, such as 360 Reality Audio, you have to subscribe to "premium" apps or services that utilize it. For the price, that is off-putting.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ivazar, we're glad you like the noise canceling feature and the multitpoint function of our industry-leading noise canceling headphones. We're sorry to hear that you have issues with your SONY unit. Adjust the length of the headband. Put the headset on your head with the (left) mark on your left ear and the (right) mark on your right ear. There is a tactile dot on the (left) mark side. By using the “Sony | Headphones Connect” app, you can change the settings of the wearing detection automatic music playback pause and resume function and the wearing detection automatic power off function (the battery saving function). You may find this link helpful in your issue with the sensitivity of the unit:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754732.html?search=pauses
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
We appreciate your feedback on our product. Thank you for choosing SONY. ~Earl