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Customer reviews

Rating 4.7 out of 5 stars with 12573 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 131 Showing 2,601-2,620 of 12,573 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    These are the best headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased these for my daughter for her birthday. She absolutely loves them. Great quality, amazing sound quality and they feel good on her ears. She claims they are the best noise-cancelling headphones she has ever used! She is very happy.....so I am happy!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TanyaTooToo, We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Love them! (Perfect for glasses wearers)

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them, finally found a good pair of headphones that don't hurt my ears when i wear earrings or my glasses!! The sound quality is amazing and they are seriously so comfortable, I couldn't recommend them more they are 100% worth the price :-)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarianaG, we're glad you love the sound quality and comfort of our industry-leading noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality! I bought these for working out and the headphones stay tight to the ears and maintain great battery life!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KevinM, You've made a great choice! We're delighted to hear you like the great sound quality, snug fit, and long battery life of your Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Amazing headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down the best headphones, great for school and every day use. They are very light on the ears and head!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LOURDESM,

      Thank you for the incredible 5-star review! We are excited to hear that you feel the WH-1000XM4 are the best headphones you've ever owned. Knowing that our industry-leading noise cancellation, rich sound quality, and all-day comfort are making a difference in your listening experience is exactly what we strive for!

      Thanks for choosing Sony!

      Best regards,
      Dominick Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    The King of over-the ear Headphones

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best over the ear headphones money can buy. They're light, they fit well, your ears and head don't get sore after extended use, and the sound quality is above and beyond what beats or Apple can provide. The only comparable brand is Bose, and you would be paying another $100-$200 for similar audio quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi garreto, Awesome! We're glad that you like the sound quality and fit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great noise cancelling

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the noise cancelling, on airplanes you can barely hear the noise of the engines! Would recommend to use to study. Also lasts a loonngg time with only one charge of about half an hour

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hazel,

      Fabulous! We are so happy to know that you are enjoying the amazing noise canceling feature and long-lasting battery life of our WH-1000XM4. We truly appreciate your recommendation!

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you very much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Would Puy 10000 Times Over

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AMAZING sound quality, the noise canceling feature truly doesn't even compare to anything I've seen, they don't hurt after having them on for too long, and they look absolutely stunning.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Maria, Excellent choice! We are glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Another winning headset from SONY

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An exceptional set of headphones. A lot of automation and sound tailoring possible with the Sony application. They are very comfortable and the noise cancelling is A+. I felt that I had to custom set many of the features to work well for my usage, but kudos to Sony for having that level of customization in their application.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KennNYC,

      You made the choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Awesome Sony headphones.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds amazing. Very comfortable. I strongly recommend these headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SergioM,

      Perfect! We're thrilled that you are enjoying the sound quality and comfort of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Incredible sound cancelling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are incredible headphones; the noise cancelling has to be heard to be believed. It makes plane journeys much more tolerable. The battery life is amazing too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BreakEvenFlame, we're glad you like the noise canceling and battery of our product! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Sony headphones review

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BEST HEADPHONES IVE EVER PURCHASED!!! Literally can’t say this enough I’m so happy with these headphones noise canceling and amazing ambient sound features! Super long lasting battery!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ConnorM, we're glad you are enjoying our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Comfortable and great sound.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphone was very comfortable. I wore it while sleeping on a 5 hour flight and had no issues. The sound quality is great, watching movies and listening to music was a game changer for me. $350 is worth the price but is understandably expensive for most. If you ever see this on sale be sure to pick it up.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kenshin, Awesome! we're glad that you like the comfort and sound quality. These headphones are perfect when traveling. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Battery life, Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Phenomenal

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already own a pair in black but wanted another pair that looks nice cause i work out with my black pair. Insane sound, battery life is crazy. I rollerblade with these on and the noise cancelling blocks out the wind.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Audiophile,

      Amazing! We're glad that you like the color, sound quality, battery life, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best bang for your buck

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love these. Been waiting for them to go on sale and got them for a great price. Wonderful sound quality. Absolutely no issues.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CodyB,

      We're thrilled to hear you're loving your WH-1000XM4 headphones! It's fantastic that you were able to get them at a great price and are enjoying the wonderful sound quality. Thanks so much for the positive review.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Perfection!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome noise-cancelling headphones. Comfortable and the noise cancelling feature is really, really good; I wear these all day at work as the ability to pair to 2 devices simultaneously is a game changer. The recent Sony headphones app update fixed a few issues I was having with Adaptive Sound. They’re perfect!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi lapizR, Thank you for giving the product a perfect rating! We're thrilled to hear you're enjoying the comfortable fit, industry-leading noise cancelation, and multipoint connection feature of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Pretty Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like these headphones a lot. Pretty comfortable and light. Nice features and noise cancellation. They do not feel expensive but function like they are. I liked them enough to buy me and my brother a pair. The black pair is low key but the midnight blue pair adds a little touch of color but both are still subtle.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jsean, Thank you for the 5-star rating! Glad to hear that you are happy with the WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Most Comfortable Headset with great sound quality

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Headset! What a comfort while wearing it , and excellent sound quality. Noise cancellation feature is excellent.Another great product from Sony and addition to my collection!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi nasub, perfect! We're glad you are enjoying our industry-leading noise canceling headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    The Best A/N/C Headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Headphones, I had the 2nd generation and those were already quality headphones and these are still miles better, the notice canceling is top-notch. They are just as good as the Bose 700 which I have tried as well, even more comfortable, and for about 100 dollars left a much much better deal. Sony knows what they're doing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KWM318, you definitely made the right choice. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony. ~Ralph Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    The Best

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I swear by these headphones. I'm really bad at taking care of things, i've thrown these around so much especially since I work in a warehouse and move around so much they've definitely hit the ground a lot. I needed these because everything is so loud I rather listen to music. Plus they get really dirty so i wipe them cleaned every night and they still work through everything I put them through! The best part is the battery life I always get surprised when they tell me theyre going to die because it seems like I hardly charge them lol. If they ever stop working im pretty sure i'd just but another pair of these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Dani,
      Wow! Thank you for sharing your review on our Sony WH1000XM4. We are very happy to hear that after everything, your XM4 still works perfectly fine and still sprovide awesome sound quality and noise canceling capability and not to mentions the long battery life that helps you enjoy listening to your favorite music for a long period of time. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    BEST headphones!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the most comfortable headphones I've used! Others have made my ears hurt, but these are perfect! The noise-cancelling works super well! HIGHLY RECOMMEND!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JenniferE,

      That's very nice to hear! We're glad that you like the comfortable design and noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US