Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10104593
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the phenomenal sound quality, comfort, and impressive battery life. They also appreciate the solid bass, lightweight design, and good fit, along with reliable connectivity. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best earphones I ever purchased sounds and quality are incomparable, block noise. The color, the look of the headphones is just perfect and the quality of it is more than what I expected.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DarlineM,
Thank you so much for your wonderful review! We're thrilled to hear that your Sony WH-1000XM4 headphones exceeded your expectations in both sound quality and design. It’s great to know you’re enjoying the noise-canceling feature and the stylish look. We hope they continue to bring you an amazing listening experience!
Thank you for choosing Sony!
-Maria
- Pros mentioned:Sound quality
Budget Headphones
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Overall best budget headphones for the price! Overall noise cancellation, clarity, sound stage all of the above the check the boxes!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ElijahD,
Thanks for the 5-star rating! We could not be more pleased to hear how much you're enjoying the XM4 headphones! Their noise cancellation feature is a game changer. We hope you have amazing moments with them.
Thanks for choosing Sony.
-Eliab
- Pros mentioned:Comfort, Sound quality
Mr
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better sound than our Bose quiet comfort 35’s & more comfortable to we’re. Like the app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GeraldJ,
Awesome! We're glad you are enjoying the great sound quality, comfortable fit and app of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality, Weight
Best I've Tried
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coming from a Beats Studio 3, these are in a word, superior. They have better noise cancellation, they're lighter and they sound better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi rmcx, we're glad you like the noise canceling feature and sound quality of our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
- Pros mentioned:Battery life, Sound quality
Excellent Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worried they may get too tight but that wasn’t a problem. Great sound quality and battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Scallions, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Good Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall it has great sound reduction. Doesnt totally block out everything. Sound quality is great and is comfortable to wear for long periods of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bryon, Awesome! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Hearing Aids
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice and comfortable no issues fits perfectly. Perfect sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Erik,
Perfect! We're glad that you like the awesome sound quality and comfortability of our WH1000XM4. You can now enjoy listening to your favorite music without distractions. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
amazing!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these are so so comfy, literally fell asleep with them on and the way it blocks sound out is amazing def recommend it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MelanieG, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Best workout headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are the best for my workouts, if tuned right. Right when i got them, i immediately went to the EQ settings and tuned them to my liking. The noise cancelation is SO good! I cannot hear a thing outside the headphones when music is playing. But i DO recommend getting a 3rd party app like Wavelet to tune the EQ setting even further if you want to tune them to the best of their ability. Though i know some people really dont care about the audi quality if just wrking out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Michael, Awesome! We are so glad to hear that you are happy with your new WH1000XM4's noise canceling! Thank you for choosing Sony! -Carl
Amazing Headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic. I did try the other high end brand of headphones. But I returned them, I purchased the Sony headphones and I absolutely love them. They work great with my cell phone and my gaming laptop. I recommend these to anyone. Also when they have an update they inform menof that so my listing experience is on point.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi O777,
We couldn't be happier to hear that you found the Sony WH-1000XM4 headphones to be fantastic and decided to keep them over other high-end brands!
It is wonderful that they integrate so well with both your cell phone and gaming laptop, providing a seamless experience. We also appreciate you mentioning the benefit of our updates, as ensuring your listening experience is "on point" is a top priority!
We really appreciate you choosing Sony!
Regards,
Dominick
Nice to have
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Using in flight and they are really quite effective in doing their job and on most flights wired into the entertainment.
I would recommend this to a friend- Pros mentioned:Comfort, Sound quality
best headphones ive ever used
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these headphones sound and feel better than the apple airpods max.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Peacesells11, it is nice to hear that you really like the sound quality of our industry-leading noise canceling headphones! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great compared to what's on the market now
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My experience was primarily with the original MDR-1000X model before I decided to get another set and ended up waiting for these to launch before pulling the trigger. They're surprisingly different, with the newer (M4) model including app support for equalization and adjusting levels of ambient sound control. I'm not sure I like it compared to the simplicity of the original 1000X model. The noise cancelling is unquestionably better on the M4s model (with a noticeably lower noise floor and better overall cancellation across more frequencies), and both sound great via Bluetooth from LDAC sources but for some reason the line-in on the M4 sounds overly processed which hurts one of my main use cases. I use a Hiby R3 Pro music player and would use the wired output for my 1000X headphones but the wired in on the M4s sounds so processed that I'd rather use Bluetooth for them. Perhaps there's some EQ setting I can tweak in the app to fix that but so far I haven't found it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cableguy, we're glad that waiting for this model was worth it. Good to know that you like the Noise Canceling function of the headphones. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Thanks for choosing Sony. ~Ralph
- Pros mentioned:Sound quality
Great head phones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So I bout them for my self because my previous one broke down and I replased them with this one honestly great quality great sound. Over all great choice I would chose this over apple air max.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Megatroll,
We regret to hear about what happened to your previous headphones. You made the right choice upgrading to the Sony WH1000XM4! We're glad that you like the sound quality of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Mr
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Previously used Beats by Dr Dre but this little piece of device went beyond my expectations… sound processing is quite amazing & so so calm when listening, noise processing canceling did a phenomenal job in quality control. Good job guys & excellent performance. Highly recommended!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jackson,
You made the right choice upgrading to the Sony WH1000XM4! We're glad that you are enjoying the sound quality and noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality, Weight
Excellent sound & light in weight
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent birthday gift for anyone that loves music. Light in weight & excellent controls. The software is not bad but, again, the noise cancellation is truly superb.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bunnaz,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Comfort, Sound quality
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice headphones. Feels good in the ear and foldable for travel. Excellent noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bala, Thank you for taking your time to review our product! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Best lightweight headphones!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these noise canceling headphones! They are very comfortable and truly quiet from outside noises!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jklug, Awesome! We are so glad to hear that you are happy with the sound quality and comfort of your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Great Headphones! some bugs
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones sound great, comfort has improved, software and features are great. One of the best noise canceling features around. bugs I'm still experiencing are multi device does not prioritize my phone over my laptop, also sound would sometimes randomly pause which is more software.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi wRathanak, we appreciate your honest review of the headphones. Make sure to update the software via the Sony Headphones Connect app for optimum performance. When using the multipoint function, make sure to turn off the music playback of the device that is not in use. You also have the option to turn off this function.
In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Ralph
Sony Social Support
- Pros mentioned:Sound quality
Happy sounds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best head phones I've had yet good sound EZ to operate. Downloaded the app you can boost the bass and treble. I fall asleep with them on cause I don't want to take em off
I would recommend this to a friend