Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

$277.49
Save $176.51
The comparable value is $454.00

Customer reviews

Rating 4.7 out of 5 stars with 12576 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 214 Showing 4,261-4,280 of 12,576 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Bose 700 headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound and clarity is outstanding. Superior to all the competition. Extremely comfortable headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Acousticj89,

      Great! We're glad that you are enjoying the sound quality and comfort of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Better than Bose

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones! Was deciding between these and the comfort quiet and so glad I went with these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AndrewO, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love them

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent noise cancelling headset! Highly recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you so much for sharing your positive experience with the WH-1000XM4, Misty8! We're delighted to hear that you're enjoying the excellent noise cancelling features of these headphones. The WH-1000XM4 is designed to deliver high-quality sound and advanced noise cancellation for an immersive and comfortable listening experience. We truly appreciate your recommendation and are glad to know the headset is meeting your expectations. If you have any feedback or questions in the future, please feel free to reach out!
      Thank you once again for your support and choosing us!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Absolutely Superb

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great set of headphones. I was debating between these and the Bose QC45s. After scouring the internet reading reviews, I decided on these because of the ANC, the looks, and the touch capabilities. I have not been disappointed. I love the design, the feel, and all the bells and whistles. The app on the phone also offers way more control than the Bose app. You will not regret buying these over the Bose until Bose releases their next model.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Kane, We are thrilled you like the quality of your Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Mr

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are such good headphone got them for my husband as a gift and he absolutely loves them. I’ve tried them myself and now want a pair too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MalykaiS,

      That's great! We're glad to hear that your husband loves the headphones. Thank you for supporting Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    High Quality

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros:Love how powerful the low frequency active noise cancellation (upstairs stomping),sturdy,sleek,simple user interface,excellent sound,big spacious earcups.The best low freq noise cancelling headphone out there (triumphs over bose qc ultras). Better than XM5 model for now because the human is still in control of the noise cancellation (XM4) Cons: can get hot quickly if worn for a long time in a hot area.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello satisfied,
      Great! Thank you for the honest review and we are delighted to hear your satisfaction on the sound quality, noise canceling capability and overall design of our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Love these

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I've ever used! Very comfortable and lightweight and sound quality is beautiful

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rasia, That's awesome! We're thrilled to hear that you feel the WH-1000XM4 is the best headphones you've ever owned. We're also delighted know you're enjoying the superb features, incredible audio quality, lightweight, and you are very comfortable wearing them. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you so much for your purchase and for offering a fantastic rating on the product! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice headphones good for the gym and on the go the noise cancelling is on point and i would say its better than the xm5

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Miggypau, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent headphones, but at a hefty price

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So these are the first premium ANC headphones Ive owned. The sound quality is exceptional. The software features are impressive. The build quality is great. I’m definitely loving the experience, whether listening to music or to videos. I have a bigger head, and these do get a little uncomfortable after about 30 minutes. Not sure if there are any other premium headphones that are more comfortable. And the high price is definitely something to consider, if cost is a factor for you.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SoutheastBeast, we're glad you like the sound quality of our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Good alternative to more expensive headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good deal, was looking for my younger son to travel. We are in cars and planes frequently and nothing really worked for him until this

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi clarkadam,

      We’re delighted to hear that the WH-1000XM4 headphones are the perfect solution for your son’s frequent travel! They are indeed a fantastic choice, as the industry-leading noise canceling and comfortable, pressure-relieving earcups are specifically designed to make noisy environments like cars and planes much more peaceful for long periods. We hope he enjoys many quiet and comfortable trips.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great sound quality

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and comfort. I like to set the equalizer and pauses music when I get a call. Lots of bells and whistles.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Reviewguru, Wow! That's really cool! We're extremely pleased to hear you love your new WH-1000XM4 Wireless Noise Canceling Headphones! We're also glad to hear you're happy and satisfied with the outstanding sound quality and overall features of this headphones. Good to know you're utilizing the built-in equalizer on the Sony headphones connect app. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for sharing your awesome feedback and for trusting Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony WH-1000XM4

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been extremely pleased with this product. I have used others, but this one was definitely worth the investment. Great quality and great tones! The folks at the Janesville Wisconsin Best Buy were extremely correct on every answer to our questions. Yes I have a background but there's been changes in some of the other products - yep I will recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PaulW, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony Made a Winner

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sound from a bluetooth headphone. Noise canceling is good and the headphones are comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Techjunkie, Awesome! We are so glad to hear that you are happy with the sound quality and noise cancelling of your new WH-1000XM4! If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    One of the best quality for price

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headphones hold a tremendous sound quality. One of my favorite that I have tried. The flexibility and versatility of these headphones is also nice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Juan, Thanks for the 5-star rating! We're glad you are happy with your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    The best

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best over the ear headphones I’ve ever had. The sound quality and their comfortability is second to none.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SoundGuy, Awesome! We're glad that you love the comfort and sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    music heaven

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the sound is amazing! theyre weightless and the sound is immaculate

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi litzy, Thank you for giving the WH-1000XM4 a perfect rating! Good to know you like the amazing sound quality and lightweight design of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    I love them

    |
    Best Buy Employee
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super comfortable great sound and a great in app software

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KevinC, Awesome! We are so glad to hear that you are enjoying your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing sound

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable. Sound is amazing. I would definitely say worth the money

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Juicing, Excellent! We're glad you like the comfortable fit and amazing sound quality of your Sony XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 4 out of 5 stars

    Good quality

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome upgrade! Clear and Nice sound, strong base and good sound blocking system.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MaraG,
      Good decision to upgrade your headphone! It's nice to know that you are satisfied with your new WH1000XM4 and you are pleased with the audio quality and performance of it. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Purchased another set for myself!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancellation is awesome, as well as the quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bigjoe, thank you so much for the fantastic 5-star review! We're honored to hear you're loving the WH1000XM4 and that both the noise cancellation and audio quality have impressed you. These headphones are designed to deliver a truly immersive listening experience, with industry-leading noise cancellation, and premium sound performance thanks to the powerful QN1 processor. Whether you're commuting, working, or just relaxing, we're glad they're helping you enjoy your music and calls without distractions. Thank you for choosing Sony! Best regards, -Dominick Sony_US