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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 12581 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 276 Showing 5,501-5,520 of 12,581 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound, comfort

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do love these headphones noises canceling is first class sound is amazing with the sony app you will find your sound. So glad I bought these headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Jon2020,
      Great! Good thing you got this one! We're glad that you made the right choice and now you are enjoying the amazing sound quality and first class noise canceling capability of our WH1000XM4. It's nice to know that you were able to utilize the Sony app to adjust the settings of the headphone to your liking. Thanks for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Noice Canceling at its finest

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. They are light and very comfortable. I love midnight blue color. Call quality has been very clear. And music fits my likening (listen to mostly gospel music and watch a lot of YouTube). Have not had any problems with connecting to my Note 20 Ultra.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alex, Wow! We're very happy to hear you love the lightweight and comfortable design, midnight blue color, phone call clarity, amazing sound quality, and seamless connection with your smartphone.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Sound blocking

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to use while working! I paint sets and need to concentrate!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RoseB,

      We are delighted that the WH-1000XM4 headphones are great for your needs, and that the industry-leading noise canceling is helping you concentrate while painting sets.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Good batter and I love the adaptive sounds

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chozn2, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Comfortable and Sounds Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality in feel and sound. Great features like speak to chat, where they stop playing if you start talking and then resume in as little as 15 seconds. App was clunky for me to use at first, but with practice became easier. It analyzed a picture of my ear and then the sound got better based off the picture...WOW!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Terrance, good to know that you're enjoying the sound quality and Speak-to-Chat function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location.

      To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Cut out the @home noise when working from home!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these headphones everyday for work. Working from home i contend with washing machines, dryers, the furnace and many other noises. These headphones eliminate the noises from my world and also silence the noises from the people with whom I talking to on the phone. Smartest purchase made in a long time

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DaveS,

      Awesome! We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best noise cancelling headphones

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably the best boise cancelling headphones i have owned. I have owned various headphones and the noise cancelling on these is top tier. 10/10 would recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alex,
      Thank you for your feedback. That's nice to hear that you are pleased with the noise canceling capability of our Sony WH1000XM4 and making it as your number 1 in your list. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and for your recommendation! Enjoy! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Outstanding

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding purchase, these have been the standard for a few years and perform as well as the newer XM-5 without a few of the bells and whistles. But at 1/2 the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dave,

      That's great! We're glad to hear that you like the performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife loves them has good technology and awesome features, noise cancellation is by far one of the best.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobJ, Great! We're glad that your wife loves her headphones. Thanks for choosing Sony! -Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Noise cancellation for the win

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never appreciated noise cancellation until I bought these headphones. Whether I was on a plane, on a trail, walking around or working out there has never been a time where I regretted this purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DevinM, we're glad you are enjoying our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Great!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Headphones. Work as they needed to. Works for long time. Impressed. Hate Bose after using this.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChinnuBabu, Awesome! We are glad that the headphones work great. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good. Sound quality and feel are excellent. Would recommend and buy again

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ajh549,

      Great! We're glad that you like the sound quality and fit of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for the recommendation and for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Fine earphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice sound and fit. I would not say they are the best if have had, but definitely are fine.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Choosy,

      You made the right choice with the Sony WH1000XM4! We're glad that you like the sound quality and fit of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good. If you have AirPods Pro the noice cancellation on these are about 25% better(in my opinion). AirPods Pro have an overall more clearer sound while these ones tend to sound more cloudy BUT they are one of the clearest over-the-ear headphones I’ve ever owned. They are more bass heavy than AirPods but not as much i would want them to be. In fact, I wouldn’t even categorize them as bass heavy at all even with the equalizer. Basically they give you a nice overall sound.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Quality and Build

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound great and top tier headphones that surpass any others for this price range, highly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Carlos,

      That's awesome! We're glad to hear that you like the sound quality and price point of the We appreciate the recommendation and thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    XM4 Bluetooth with LDAC is amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When you start using the XM4's with the Bluetooth LDAC codec they transform into a hifi wireless delight. Im using the hifi Tidal streaming service for maximum effect. Im not an audiophile expert, but OMG they sound good. Right now Im hearing the "Alice in Chains MTV unplugged" in Tidal and my ears are in that room.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RudyR,

      Great! Good to know that you're enjoying the sound quality of the headphones particularly the LDAC support. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Solid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones, honestly a headphone is a headphone

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HeadphoneUser,

      That's fantastic! We are happy to hear that the WH-1000XM4 headphones stand out as the best for you.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Pros mentioned:
    Bass

    Rated 5 out of 5 stars

    Great for the gym

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these and the bose 700 to test out at the gym. The sonys had more bass to where you feel your cheeks vibrating. When someone talks to me at the gym and i start to speak the music stops so i can have a conversation which is really convenient. The material is real good quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Daniel,

      We are glad you like the smart features and quality of the headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    great for college student and long trips

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great quality, I have two of the previous versions, (XM3) this ws for my daughter, she loves them. great sound and the noise cancelling is amazing. highly recommended

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gourmetchef, we're glad you and your daughter are enjoying our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Don’t think about buying them…. Just do it!!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a gift for my daughter. She loves them and uses them almost every day. Highly recommend. Great sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KelseyL, Awesome gift! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US