Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10104593
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Good but pricey
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly bought it because it blew up on tiktok but it's not bad. Definitely pricey but the noice cancellation works pretty well. I don't like how it sounds when I'm walking though. It's like the sound of my footsteps are heightened, and it sometimes falls off.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joyce, You've made an excellent choice! We're glad you like the industry-leading noise cancelling feature of your new Sony WH-1000XM4 headphones. If you feel like the headphones noise canceling effects are weak when you're walking, it is possible that the Adaptive Sound Control is turned on. We suggest setting the Adaptive Sound Control to Off using the Sony headphones connect app. You may find additional information about this feature on this link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00224945
And to ensure a comfortable and secure fit, we do recommend adjusting the left and right headband slider.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Love these!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great. Better than Beats. You can’t hear anything outside of the headphones when you have them on, even when not playing/listening to anything. They’re perfect and really good looking in person.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VMiami, you definitely made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
- Pros mentioned:Sound quality
But it twice
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fan-Fūcking-tastic. 10/10 would buy again. Don't let any negative review stop you from buying these. Those people are dumb, don't know how to use these, and deserve every bad thing that comes their way.
I would recommend this to a friend - Pros mentioned:Sound quality
Amazing!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the headphones! Very good sound quality and the noise cancelling is amazing. My only quarrel is that they are not meant to fit small heads so I had to return them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dmoo, While we are glad to hear that you are happy with the noise canceling and sound quality of the WH-1000XM4, we are sorry to hear that you had to return them.
For this, you can use the sliders of the WH-1000XM4 to get a more comfort fit for the headphones.
We hope that you consider Sony again in your future purchases.
Regards,
Carl
Very satisfied with my Sony headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Top quality headphones. Very satisfied with this product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JulM,
We are very satisfied to hear that you consider the WH-1000XM4 Headphones to be top quality! Thank you for the positive feedback.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Top of the line quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top of the line quality Headphones. I recently used these headphones on a cross country flight. They cancelled the airplane noise (e.g., plane noise, kids crying, etc.) wonderfully.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Quality,
Awesome! We're thrilled that these headphones are perfect for your travels. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Best buy delivers!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this headphones. Best buy service was fast and easy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Coivi,
That is fantastic to hear! We are delighted that you love your WH-1000XM4 headphones, which are designed for an unrivaled listening experience with their industry-leading Noise Cancellation, Multipoint Connection (allowing you to connect to two devices simultaneously), and up to 30-hour battery life. We also appreciate you sharing your positive experience with Best Buy's fast and easy service! Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Perfect Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancellation, ambiance control, and sound. Better than the XM5s which i previously had.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JaiI,
Nice! Thank you for sharing your feedback with our Sony WH1000XM4. We are truly happy to hear that you are pelased with the noise canceling feature, ambiance control and sound quality of our Sony XM4. Thank for choosing Sony! - Marco
- Pros mentioned:Sound quality
Best headphones for their price range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One the best quilty headphones for the price ive had two of these already.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonathanV, Thank you for choosing Sony! We are glad to hear that you are happy with your new WH-1000XM4 purchase! Thank you for the 5-star rating! -Carl
- Pros mentioned:Battery life
Pricey but good quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good head phones! My only hiccup is using my iPhone to download music. Other than that, it takes a few days to adjust to the settings. The headphones can listen up to around 24 hours.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zigster,
We're glad that you are enjoying the amazing features of the headphones like the battery life and user-friendly settings. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
sound proof!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I go these a while back and 100% love them! I was between there apple headphones…. Def buy if you wanna save money!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GabsA, we're glad you are enjoying your new headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Game Changer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought I was listening to high quality audio with some true wireless headphones I got a couple years ago, but these blew them out of the water. The sound is crisp and the noise canceling is superb.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Josh,
We're thrilled to hear your 5-star review of the headphones. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones with amazing quality. Noise canceling is also a great feature
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Cjb1998,
Great! It's nice to know that you are amazed with the sound quality and noise canceling capability of our XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Great sound and amazing noise cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of headphones! Noise cancelling is so good you will ignore ppl on accident lol!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelM, we're glad you are enjoying our industry-leading noise canceling headphones! Thanks for choosing Sony. ~Earl
Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Right on time and looks exactly like in picture with excellent features
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, user403455!
We are delighted to hear that your WH-1000XM4 headphones arrived right on time and that they look exactly as expected! It's incredibly rewarding to know that you are enjoying the excellent features that make these such a popular choice for premium audio and noise cancellation.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
THE audio BEAST has entered the arena. #SONY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is an awesome product. You will never look over your shoulders with this purchase. SONY continues to set the trend in TV, technology and sound. Great upgrade from previous model with this one SONY.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Meks,
Awesome! Good to know that upgrading to these headphones was worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I have bought and worth the money. I travel a lot and it has some of the best noise cancellation I have experienced. If you buy these it will be money well spent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jaime, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay
- Pros mentioned:Sound quality
Excellent quality of sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is amazing! People who care for the quality of sound, this is a great product!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jing,
Nice! Thanks for sharing your feedback and we are happy that you are satisfied with the sound quality and performance of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
- Pros mentioned:Sound quality
Best headphojes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones ive ever had. The noise cancelling is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ashbash72710,
You made the right choice! We're thrilled that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Amazing!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are absolutely amazing! I love them! A coworker recommended them to me and I’m glad I bought them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BabyYuri, Awesome! We're really glad to hear you're happy and satisfied with the features, amazing sound quality, and overall performance of our WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for purchasing our WH-1000XM4 & 5-stars review and for choosing Sony! -Jess