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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 12586 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 86 Showing 1,701-1,720 of 12,586 reviews
  • Pros mentioned:
    Bass, Comfort, Sound quality
    Best Buy Employee

    Rated 4 out of 5 stars

    Pretty good

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good has noticeable bass, good sound, and good comfort only thing is it seems to slide off relatively easier atleast with longer hair. The noise cancelation is pretty good as well

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Whyy, Great! We're glad that you like the sound quality, comfort, and noise canceling function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    I only use them indoors

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is small and I prefer that. The design looks nice and it feels comfortable. The sound is amazing on it and the battery life is good. The mic doesn’t have the background noise canceling but the headphones itself does and it works great. The touch functions are nice and sits around my neck just fine no complaints. I use mine for indoors and I don’t usually not ever active when using them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jrex,

      We appreciate the positive feedback regarding the comfortable design, sound quality, and battery performance of the headphones. We're glad that you liked it! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Rocking with comfort.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went on a search for headphones with good sound quality, solid active noise canceling at a price point that made sense. These fit the bills and are overall comfortable while wearing my prescription glasses all day.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, SabrinaS,

      Thanks for the review! It’s great to hear that our product has effectively met your needs. We are sure their amazing Noise Cancelling Technology, and their comfortable and lightweight design will make you like them even more! Do not forget to download the Sony Sound Connect app to enhance the sound quality and the experience!

      Thank you for choosing Sony, have an amazing day!
      -DiegoV Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Outstanding high end wireless headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding audio (compared to many other higher end wireless headphones), strong noise cancelling, easy to pair and very easy to use controls when on the ear. Very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Polarcap, That's wonderful to hear! We're thrilled that you're enjoying your WH-1000XM4. Thank you for choosing Sony! Enjoy your experience! - Romeo Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 2nd pair of these headphones.. easy to connect and great noise cancelling.. work great on the plane.. and batterlife is great.. would recommend.. between these and the Bose though.. I would maybe give a slight edge to the Bose headphones.. But can't go wrong with both

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DallasJ, nice! We're glad you like our product. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Great sound and noise canceling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight, great sound! The noise canceling feature works very well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EPoole, thank you for the great review! We're honored to hear you're enjoying the rich sound and industry-leading noise cancelling of the Sony - WH1000XM4. It's awesome to know their lightweight design is adding to your comfort, too. Thanks for choosing Sony, and we hope they keep delivering an exceptional listening experience every time! Best regards, -Dominick Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    better sound then xm3

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Download Sony Headphone Connect App, open box, turn on headphones (bottom of left headphone on/off switch), using Sony Connect App, connect and paired new headphones. - My headphones were 100% charged out of box. - Many features in Sony Connect App, matter of your preference and use. I do think the app is solid and useful for my use of these headphones. - My headphones firmware updated automatically -be patient, process took several minutes. Initial impression; very comfortable, really good noise canceling and sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Viki412,

      Great! We're thrilled to hear your 5-star review of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Headphones for Blue Aficionados

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that they are blue. Sound good too! The battery life is also incredible. But most importantly, they are blue.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, ijustwant400dollars,

      Thanks for the review and the 5-stars rating! We are immensely pleased to hear how much you are enjoying your Sony Headphones! With up to 30-hour battery life, you are not going to worry about charging them so often, and the most important thing, they come in a variety of colors, and blue is one of those!

      Thanks for choosing Sony, have an excellent day!
      -DiegoV Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing headphones

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are definitely the best headphones I have owned. They are comfortable and sound amazing. The noise canceling is my favorite especially when I’m playing a game so a can fully concentrate

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Jawsh,

      That's wonderful news! We are thrilled to learn that you are pleased with the comfortable fit, outstanding sound quality, and remarkable noise canceling capabilities of your WH-1000XM4. Thank you for your perfect star rating and for choosing Sony, the best brand!

      Best regards,
      Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent live audio experience ever...

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony headphones has one of the best quality sound i hear. If you want live audio experience this is the bet product to go with..

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RakeshR,

      We are thrilled that you’re enjoying the "live audio" quality of your WH-1000XM4 headphones! We designed them with our HD Noise Cancelling Processor QN1 to deliver the immersive sound and clarity you are experiencing.

      Thanks for choosing Sony.

      Best regards,

      Eliab sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second pair, they’re comfortable and have great sound quality and noise canceling

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Fhdjekpqpwrjf,

      That's fantastic to hear you're on your second pair of WH-1000XM4 headphones! We're thrilled that you continue to enjoy their exceptional comfort, great sound quality, and outstanding noise canceling. Thanks for choosing Sony and for sharing your positive feedback!
      -Eliab Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones ever!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphones ive ever had. Noise cancellation is amazing. Upgraded from Beats Studios and ill never go back.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NyiseeT!
      We are thrilled to hear that you’ve made the switch to the WH-1000XM4 and that they are the best headphones you've ever owned. It’s awesome to know the noise cancellation is making such a big difference for you!

      Thank you for putting your trust in Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Headphones are worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound and comfortable to wear. Noise cancellation feature works very well and satisfied with how long the earphones last on a charge.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Jabob,

      Awesome! We are glad you are satisfied with the sound quality and the comfortable ear pads of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great Headphones, best for price.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My third purchase of these headphones. Very reliable, good battery life, and great noise cancellation. Very great sound, and a lot of options. Connecting to two devices is especially useful when you are connected to your computer and phone. Compared to other options on the market, this is very well priced. Check for Labor Day and Black Friday deals on this pair for an even better deal.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi makhlouf,
      Thank you so much for an amazing review! We're delighted to hear how much you like the incredible sound quality, long battery life, noise canceling functions, features and overall performance of the WH1000XM4! Your satisfaction means a lot to us. The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for the recommendation and for choosing Sony! Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love these headphones. The sound is fantastic and customizable with a basic EQ. You have the ability to connect 2 Bluetooth devices simultaneously, and the ability to use a wired 1/8” headphone connection for non Bluetooth devices. And the battery life is really forgiving, I don’t feel like I constantly have to worry about whether they are charged because of their battery capacity.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Matt,

      Great! We're glad that you like the sound quality, multipoint function, and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Bass, Battery life, Sound quality

    Rated 5 out of 5 stars

    Simply the best!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality on these is phenomenal. Watching movies is such a treat. The bass is also punchy and clear. Battery life is really good too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SiMfAi, thank you so much for the 5 Star review!

      We are so happy to hear you are satisfied with the exceptional sound quality and long-lasting battery life of your new WH-1000XM4.

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Touch controls

    Rated 4 out of 5 stars

    Great but not the Bose-killer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted these to outperform my Bose 700s, since I felt like the XM3s beat out the QC 35s in every way except some small annoying things (manual device switching, one device connection, etc.). I waited anxiously for months for their release and bought them right away. They’re good, but not great. They solved some of the small annoying things, but they still make you very reliant on a pretty non-friendly app interface to control your headphones. The touch controls are ok but it hammers your ear drum when you tap on the ear cups. The ANC and sound quality seemed to me to be almost identical to the XM3s, which I also owned. Very good in both cases, energetic sound, punchy bass, and almost no outside noise and very low hiss. These are really good headphones, but sadly, still not a Bose-killer for me. The 700s have the ANC edge, the phone call clarity edge, the fullest sound, and the easiest setup and app usability edge.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Fred, we appreciate your in-depth review of the headphones. Sony takes all feedback seriously. Rest assured that this will help us improve the quality and performance of our products. Thanks again for sharing your review and for choosing Sony. ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the headphones and the noise cancellation (my main reason of buying them) was really good I could barely heard anything else besides the music, also loved the fact that I could use them for my computer as well

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Bebop,

      Thank you for choosing Sony!

      We couldn't be happier to hear that you love the WH1000XM4 headphones and their exceptional noise cancellation. It’s wonderful to know they provide such a focused listening experience and that their versatility with your computer adds to their value. Thank you for sharing your positive experience—it truly motivates us to continue offering products that enhance your everyday moments.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Drown out the noise

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My best friends have this headphones, and i saw them use it during our flight, so that’s what really influenced me to get these. The fact that it was already blocked out any noise just by putting it on, had me really impressed. It took me a little to play around with the settings and whatno, but this was by far one of the best purchases i’ve made!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Janelle,

      Thank you for choosing Sony!

      We couldn't be happier to hear that you’re enjoying your WH1000XM4 headphones! It's wonderful to know that seeing your friends use them during your flight inspired you to make the purchase. We're glad to hear that the noise-canceling feature impressed you right from the start. It’s great that you took the time to explore the settings and discover all that these headphones have to offer. Thank you for sharing your thoughts, and we hope you continue to enjoy your purchase!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Bliss

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far the best set of headphones I have owned. Yes, the price is up there but these are premium headphones. I've had them for a month now and I wear them about 5-6 hours a day. Super comfortable and don't give me a headache. I have a pair of wireless Beats and my only complaint is the comfort or lack of it from them just an hour or so into use. The sound stage and noise-canceling options are icing on the cake. The ability to "turn off" the sounds around me is amazing. If you are debating getting these headphones, they are currently on sale, get them! You will not be disappointed.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MRPhoto,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US