Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$277.49
Save $176.51
Comp. Value: $454.00

Customer reviews

Rating 4.7 out of 5 stars with 12530 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 97 Showing 1,921-1,940 of 12,530 reviews
  • Rated 5 out of 5 stars

    Sony Headphones review

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Excellent noise cancellation and sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LarryR,

      It is great to hear that you are enjoying the easy-to-use features of your WH-1000XM4. We are delighted that the excellent noise cancellation and sound quality have made such a positive impact on your listening experience.

      Thank you for trusting Sony.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Great pair of headphones

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have one of sonys first Generation over the ear headphones and hate them. They are heavy ugly and pinch my head. I could tell right away when I picked these up for the first time they would not be any of the things I hated about my last pair. They are light, good looking and don't hurt to wear for hours. Noise canceling is best ive ever had and the sound quality is great. I usually dont think anything that costs this much is worth the money but I didnt regret spending a cent on these love em

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sbenn,

      We're glad that upgrading to these headphones was worth it. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Would buy again in a heart beat.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easily the best pair of headphones I have ever owned. I tried multiple top tier brands and this was by far the most comfortable over the ear. The sound quality is clear, which I found was not the case in some of the other brands. The noise canceling is way above my expectations, it cuts out everything with the exception of really loud noises close to you. There are alot of features that i could go on about. They are pricey but definitely worth the cost if the cost alone is not the deciding factor.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi James,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony anc headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic sound quality. Battery lasts a bit shorter than advertised with anc.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Margaret,

      Thank you for choosing Sony!

      We're elated to hear that you enjoy the fantastic sound quality of the WH1000XM4 headphones. We appreciate your feedback about the battery life with ANC, and we're grateful for your trust in our product to enhance your audio experience.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Best headphones ever

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly the best headphones I’ve ever purchased, best sound, long lasting battery, comfortable with long periods of usage

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Headphones,

      Great! We're glad that you found the perfect headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. The sound is phenomenal. I only use them to watch my Samsung tv. The actors so often mumble; now I can understand them. The only problem I have is I keep getting crackling interference so I have to shut the system off and start over. I have shut down all Bluetooth devices but it didn’t change anything. They are also very comfortable; I don’t feel them on my ears or head. The noise canceling works beautifully.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi N11ki3,

      We're glad that you like the sound quality, comfort, and noise canceling function of the headphones. It's unfortunately that you are experiencing interference with the headphones. You may find this link helpful:

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html

      Hope this improves your experience. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Very Happy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, very happy. Comfortable and sounds great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, JohnY,

      Thanks for the 5-stars rating! It brings us great joy to hear how much you are loving your Sony Headphones! Their modern and comfortable design, and amazing sound quality will sure make you enjoy your favorite songs for a long time!

      Thanks for choosing Sony, have an amazing day!
      -DiegoV Sony_US

  • Rated 5 out of 5 stars

    9/10 if you ask me

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are probably the best headphones i’ve bought. Personally, I love how you can customize the sound and the bass when listening to music. It’s like like I can hear each instrument while also being able to hear the song. Only thing I don’t like is that I can’t connect them to my PS5 via bluetooth, using the cord can be annoying at times.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, KyraJ,

      Thanks for the review and the 5-stars rating! We definitely can take the feedback into consideration for future references, regarding the connection between the headphones and the PlayStation 5! It is great to hear that you are enjoying the Sound Customization and Optimization!

      Thanks for choosing Sony, have a wonderful day!
      -DiegoV Sony_US

  • Rated 5 out of 5 stars

    XM4 Rocks

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is better than the Beats Studio Pro we have, power button is correctly placed and volume and controls are swipe sensitive versus buttons.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi THD1,

      That is great to hear! We're glad you're finding the superior sound quality and intuitive swipe controls of the WH-1000XM4 headphones an improvement.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Rated 5 out of 5 stars

    Tolerate thy neighbors

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my headphones. The noise cancelling is simple to use just set up the app, and your'e ready. I barely hear when my neighbor is vacuuming their uncarpeted floor. The connectivity is a little spotty over bluetooth but the jack works well with things like a Roku remote. Loved that I got them on sale. Didn't much care for the free Pandora.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Melomom, Great! We're glad that you like the noise canceling function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 4 out of 5 stars

    An Unplanned Upgrade

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these because my old Sony headphones broke. It was an accident. They were in excellent condition and worked fine. It's just not as comfortable anymore, and I really don't want to tape it up. I will give it away to anyone who could use it. Anyway, the new headphones work fine, and it's taking a little getting used to with the lack of controls and the swiping nonsense. I prefer the controls on the headphones. I will get used to it, I suppose. It's a personal thing; I have nothing against the sound quality or the improved noise cancellation. That is a plus, as it is way better! Minus one star because I do not like the swiping.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mibo49,

      Thank you for sharing your feedback! We appreciate your honest thoughts on your Sony WH-1000XM4 and understand that adjusting to new controls can take time. We're glad to hear you're enjoying the improved sound quality and noise cancellation. Your input is valuable, and we hope you continue to enjoy your new headphones.

      Thank you for choosing Sony!
      -Maria Sony_US

  • Rated 5 out of 5 stars

    Worth every penny

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fit great, sound is great, voice over is awesome. And of course battery life is nothing short of awesome.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Darkk, we're glad you like the sound quality of our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Best set of headphones I had

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been Through a lot of headphones and these are hands-down the best I’ve had. The noise Cancellation helps when I’m outdoors but the bass and the sound makes me feel like I’m in a studio. Definitely good purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Amillie, You've made a fantastic choice! We're glad you like the exceptional noise cancelation and the amazing studio-like quality of the bass and sound of your Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Highly recommend

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are the best. Best sound quality on the market and the comfort has gone up immensely from previous models.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EmilyH, Thank you for your positive review! We're thrilled to hear that you are enjoying the WH-1000XM4 headphones. And it's great to hear that you appreciate the improved comfort from previous models. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    SONY HEADPHONES

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ABSOLUTELY AMAZING HEADPHONES!!! audio is amazing they don’t fall of my head while im working out they are very much worth the price!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MariL,

      Thank you for the 5-star rating! We're happy to hear that you like the sound quality and price point of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    listen to me

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought them because of the TONS of reviews i’ve seen about them, after owning them a month or so i can confirm these are really amazing headphones. The sound quality and clean almost natural bass is so amazing. The noise canceling is really good i’m still getting used to how it activates but it’s amazing man not much thought has to go into this purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AsdrubalG, Awesome! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Quality

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super quality purchase and I’m truly satisfied with these headphones. Worked perfectly for gym runs and the cups fit properly around my ears!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KarlT, You've made an excellent choice! We're delighted to hear that it worked perfectly for your gym runs and you find that the fit is perfect around your ears. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Greatest noise cancelling headphones!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great! I use them about an hour or three a day and after two weeks was down to 30% battery! They block out so much noise. I got them for when I sew so I don’t have to crank up the speakers and disturb my family. I really like the sensor in them that stops playback if I take them off, so much easier than finding my device to pause or rewind with my previous headphones. I like that I can adjust the volume and skip tracks on the headphones by swiping. Highly recommended!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Andilizilou, Thank you so much for the 5-star rating! We are so glad to hear that you like the amazing battery life, noise-cancelling and features of the WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Good

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones were the best thing I have ever bought. The sound is very nice and loud. The battery last long and it also charges fast.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Diaz, You've made an excellent choice! We're delighted to learn that you consider the WH-1000XM4 to be the best-sounding headphones you've ever purchased! It's wonderful to know that you like the exceptional audio and amazing battery life of the headphones. At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the WH-1000XM4. Thank you so much for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    These are incredible

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down the best headphones I've ever purchased. I started using these on Christmas daily, and there is still 30%. I've put in over 19 hours worth. They power on and pair quickly. Most importantly, the sound Incredible. Especially if you have a service like Amazon Music where they support Dolby Atmos and 360 Sound. I've never looked forward to listening to music after such a long day. These do the trick and then some.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BW541,

      Amazing! We're thrilled that you are enjoying the battery life and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US