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Customer Ratings & Reviews

$277.49
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Comp. Value: $454.00

Customer reviews

Rating 4.7 out of 5 stars with 12530 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 99 Showing 1,961-1,980 of 12,530 reviews
  • Rated 5 out of 5 stars

    True sound headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent and quality sound. Comfortable to wear and Excellent designs

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Randy, Great! We're glad you are enjoying the superb audio quality of your WH-1000XM4. Good to know you appreciate the fit, design, and comfort that are noteworthy. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for your purchase and for the 5-star rating! -Jess Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fun, great audio. If on a budget and needing some good headphones- worth it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, Daniel!

      We are so pleased to hear that you find your WH-1000XM4 headphones to be super fun with great audio. It's wonderful to know they deliver excellent value and performance for users on a budget.

      We appreciate you choosing Sony for your listening experience!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Premium headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these to use around the house or when traveling and it definitely hits it out of the ballpark. Great sound and comfort. The noise cancellation is phenomenal. The sony app is also great where you can tweak the EQ and various settings.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Madrid,
      Fabulous! Glad to hear that your WH1000XM4 headphones perfectly suits your needs and expectations. We really appreciate that you like the premium sound, comfortable fit, noise cancellation, and Sony Headphones | Connect app which will let you fine-tune your music to your liking. Thank you for an awesome feedback and for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Former Bose, new Sony Fan!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the 700 Bose headphones first, and while the sound was 'good', had too many issues with connections and with the Source List in the app not working when I needed it. Switched to the Sony headphones and couldn't be happier!! All my issues with Bose are nonexistent with the MX 4s. Longer battery, better sound (imo), better functionality with the controls since you have twice the surface area to work with... and the cheaper price is the icing on the cake!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dwayne, Glad to hear that you are happy with with the amazing features, battery life and sound quality of your new WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US

  • Rated 5 out of 5 stars

    Great battery life and noise cancelling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing! Im so goad i got them. They are incredible at noise cancelling and look amazing. I’ve also gone WEEKS without charging- bow this was using maybe only for a couple of house (5-6) but still amazing! The only thing is, the headphones can slide off my head a bit when movinf but i don’t mind too much.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Adriana, Thank you for the amazing review! We're very happy to hear you like incredible noise cancellation and excellent battery life of your new Sony XM4. To ensure a tighter and comfortable fit, please adjust the left and right slider.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Headphones Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to pair with my tv, and very easy to charge when I am done using them. The only complaint I have is the volume adjustment is awkwardly positioned, it is too easy to toggle the channel switch for the base unit. The sound quality is good and the headphones are comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TimmysDad,

      Thank you for reaching out to us today! We're always happy to hear from you. We're glad to hear that you like the sound quality and comfortable design of the headphones. Your feedback is greatly appreciated. You can also download the Sony headphone connect app or use the physical volume button of your smartphone for volume. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Excellent purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good buy at Thanksgiving, worth every penny. Sound quality is outstanding

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Vignesh,

      It is fantastic to know that your WH-1000XM4 was such a great Thanksgiving find! We are thrilled that you find them worth every penny and that the outstanding sound quality is making your purchase feel like a success.

      We appreciate you choosing Sony.

      Best regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Quality headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headset is very comfortable. The sound quality is excellent and it has very long battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jkfam,

      Great! We're glad that you like the comfort, sound quality, and battery life of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony noise cancelling.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and sound. I love the option to be able to hear what going on around me or not.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JamW,

      Thank you for choosing Sony!

      We're excited to hear that you appreciate the quality and sound of the WH1000XM4 headphones. The ability to control your surroundings with the ambient sound feature is truly designed to enhance your listening experience. Thank you for sharing your positive feedback—it's wonderful to know the headphones are fitting seamlessly into your daily life!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Worth every penny

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 2nd pair of these headphones and they are hands down the best headphones on the market in terms of sound quality, noise cancellation, and comfort. They are not cheap but worth every penny in my book.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hoffman, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is a great product. the sound quality, fit, and noise cancellation all work perfectly. I’m very satisfied.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JaedonP,

      Awesome! We're glad to hear that you like the sound quality, fit and noise canceling of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Sound Quality & Noise Cancellation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality and top-notch noise cancellation, this headphone went beyond my expectations

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Arraf,

      We could not be more pleased that the amazing sound quality and top-notch noise cancellation of the WH-1000XM4 headphones went beyond your expectations! Providing a superior listening experience is what we strive for.

      Thank you for sharing your positive feedback and for choosing Sony.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Better than the competiton

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can't go wrong, the sound quality plus features and more importantly low wight plus comfort.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RKULNYC,
      Thank you for your kind words. You definitely made the right choice. We're glad to hear you like the XM4 when comparing other headphone brands in the market. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Very nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the quality, features and sound. The only thing I would’ve liked, is if the volume could go a bit higher.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony makes the best headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfy, easy to wear, especially with glasses. It has 3 modes: Noise Cancelling, Ambient Sound and Off and the noise cancelling is very good. There are some minor things like the battery and sensitivity to voice but nothing that is hard to get used to. It also folds up and the case is very hard so it protects. Overall I love these headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChrisQ,

      Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the comfort, NC/Ambient sound mode, and design of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    One of the best over-ear wireless BT headsets

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I previously owned Bose QC 35 IIs, but I'm happy to be back in the Sony Eco-system. The ear cups are very comfortable and can be worn for hours at a time with minimal discomfort. A lot of convenient features such as the touch gestures, USB-C charging, and "hand over right earcup to talk to people" make this headset one of my favorite. The sound quality is on-par with the Bose, and I think the headband is more comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Evilmanta, Awesome! Glad to hear that you are happy with your new WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. -Carl Sony_US

  • Rated 5 out of 5 stars

    Worth The Money!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pair of headphones. Has awesome sound and is really good with blocking out other noises. Bettery life is great and comes with a cool carrying case! We love it so much, we bought 2 more for other members of the family. Well worth the purchase!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ReubenP, nice! We are happy to hear that you love the sound quality, battery and carrying case of our product! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Love these headphones!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them! Sound is fantastic and the noise canceling function is life changing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GloriaL,

      That is wonderful to hear! We are thrilled that you love your WH-1000XM4 headphones, and that you find the sound quality fantastic and the industry-leading noise canceling function to be "life-changing." The WH-1000XM4 achieves this level of performance using our HD Noise Canceling Processor QN1 and Dual Noise Sensor technology, which work together to block out low-frequency and constant ambient noise, creating a truly personal oasis of sound. Thanks for choosing Sony!

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    The great escape!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use them everyday. You will get lost in the music. ANC is superior. Balanced sound. Quilts material. Lightweight!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi QSound,

      We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Best Headphones ever made

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm on my third pair of these because these are the best headphones ever made. Incredible sound, range, battery life, build quality. I'm only on my third pair cuz I beat the crap out of them and use them for 4-6 hours a day.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Luke,
      Wow, that's awesome! We are very happy to hear that you are on your 3rd unit. It's nice to know that you are pleased with the audio quality, long battery life and overall quality of our XM4. Thank you for trusting Sony! - Marco Sony_US