Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones! I am repurchasing so I’ve already owned a pair for 3 years and they work perfectly still. I used them mainly for the gym and they do not fall off, perfect noise cancellation!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ErikaR,
Thank you for choosing Sony!
We're honored to hear that you love your WH-1000XM4 headphones so much that you're repurchasing them. Knowing they've lasted perfectly for three years, stayed secure at the gym, and provided excellent noise cancellation is exactly what we aim for. Thanks for being such a loyal fan!
Best regards,
-Fred
I Love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the headphones their my first pair of noise cancelling and they work well theyre perfect for my daily use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zeto,
Thanks for this fantastic review! We're so glad to hear you're loving your first pair of noise-cancelling headphones and that the WH-1000XM4 are perfect for your daily use.
Thanks for sharing your positive feedback and for choosing Sony!
Sincerely,
Jenn | Sony North America.
Yeah...Oh yeah...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First pair of cans since 1972. Those were great wired headphones from Koss. Well, these are very different to say the least. And they are excellent. I'm no audiophile, no question. But love my jams regardless. Light, comfortable, easy to use. Sound is rich, full and clean. The Active Noise Cancellation comes in handy when daughters, granddaughters and dogs come over. I'm keeping them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OldRocker, Thank you for upgrading to your new WH1000XM4 Wireless Noise-Canceling Headphones! We're glad to hear you're enjoying the great sound quality, comfortable fit, ease of use, and industry-leading noise cancelation of your new headphones.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
'ear is sheer happiness
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I exchanged the newer, more expensive XM5 headphones for these XM4. The XM4 is much more compact in that it folds up tightly and fits into a smaller, more transportable case than its newer sibling. The noise cancellation is fantastic and I often cannot hear my wife when she is calling to me. Fit is of course very subjective. I do not have a huge head, and I wear glasses. The headphones seal well and physically isolate sound to augment the noise cancellation. I even tried them while mowing the lawn and they successfully muted mower engine roar while I listened to tunes. They do feel a bit tight after a while but that's why adjusting them when removing them from the case is so important. I adjust the sound profile in the Headphones app to deemphasize the bass and the sound works well for me. Attack and frequency response seems good on music and speech adding both intelligibility and nuance to movies, music, and speech. I am no audiphile but I can recognize good headphones and these are absolutely perfect for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tr33Barker, Thank you for purchasing the Sony XM4! We're glad you like the foldable design, excellent noise cancelling feature, comfortable fit, and overall sound quality of your new Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
best form factor for sony headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.some of the best headphones money can buy. I like this model better than the later ones as it had a thicker headband which is comfy for bald people. cant wear the new ones without head pain. Sony please think of this for the XM7s this form factor was much better. the drivers in the xm3 sound the best for bass but somehow these still sound better than xm5 or xm6 they are trying to make them smaller but ruining the bass in the process.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Quinn,
Thank you for your incredible 5-star review! We're so glad to hear you consider the WH-1000XM4 some of the best headphones money can buy.
We truly appreciate your detailed feedback, especially your insights on the headband design and the sound profile. We understand how important comfort is for long-term wear, and your comments about the thicker headband on the XM4 are extremely valuable. We'll be sure to pass your suggestions on to our product development team. User feedback like yours is essential as we continue to innovate and refine our products.
Thank you for choosing Sony!
Regards,
Dominick
Best headphones I've ever owned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned several different pairs of headphones from several different manufacturers, and these are by far my favorite. My last set was actually a pair of Sony wh- xb900n's, which I liked but wasn't blown away by. These blow them away. I like the fit of the XB's a bit more, but these aren't uncomfortable at all. The sound paired with the noise-reduction makes buying these a no-brainer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FreddyC,
We're glad that upgrading to the WH1000XM4 was worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Excellent Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony headphones are amazing! The headphones are designed to be both comfortable and stylish. The sound quality is impeccable. The only con I would like to point out is that sometimes the headphones will automatically connect to other devices they have been paired with and will refuse to connect to my current device without holding down the bluetooth button and pairing again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi hellocorky,
Thank you for an amazing review! We're glad to hear that you like the comfortable fit, stylish design and great sound quality of the WH1000XM4. We're sorry to hear that you are having issues with Bluetooth communication on the headphones. If you touch an NFC-compatible smartphone to the headset while the headset is connected to another Bluetooth device, the connection switches to the smartphone (One-touch connection switching). However, the connection cannot be switched when talking on a headset connected to a Bluetooth-compatible mobile phone.
When an NFC-compatible smartphone is connected to the headset, if the smartphone is touched by another NFC-compatible Bluetooth headset or Bluetooth speaker, the smartphone is disconnected from the headset and connected to the Bluetooth device.
If you need assistance, feel free to contact us by send us an email with the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Kris
Helping to Concentrate
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our younger son is on the Autism Spectrum and has ADHD. We're very excited about these headphones! He loves to listen to music and the sound quality will enhance that experience. Also, the noise reduction capability will help him focus on his tasks.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertC,
That is wonderful to hear! We are incredibly pleased that the WH-1000XM4 headphones will enhance your son's music experience and that the industry-leading noise-cancelling feature will help him focus on his tasks.
Thanks for choosing Sony.
Best regards, Eliab
Headphone Review
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones work amazing. Charge lasts a while, noise cancelling ability is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brenley, You've made an excellent choice! We're delighted to learn that you like the exceptional audio, noise canceling feature, and amazing battery life of the headphones. At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the WH-1000XM4. Thank you so much for choosing Sony! -Jess
Worth the purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Getting them on sale was worth it, the noise cancellation alone makes them worth a good buck and the sound quality on top of battery life is worth the purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HLEON, We're glad you like your new headphones. Enjoy and thanks for choosing Sony! -Craig
Headphones review.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While I was let down a bit trying switching between devices, overall it is a really decent pair of headphones. Very comfortable with good noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi cnurek,
Many thanks for the 5-star rating! We are glad that you are enjoying the comfortable fit and noise cancellation of your WH1000XM4. We're sorry to hear if you are having trouble when switching between your devices. Allow us to help turn this to a better experience.
For optimum performance, please make sure that the software of your headphones is updated as it includes key features, applications, bug fixes, and feature improvements.
Please try some solutions on this article links below:
Unable to make a Bluetooth connection
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752747.html
Using multipoint connection
https://www.sony.com/electronics/support/articles/00249936?utm_source=glean
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We appreciate your feedback. Thanks again for purchasing Sony! - Kris
Head Phones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What an amazing system that fits perfect, the sound is perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinHasCovid, awesome! We're glad you like our product! Thanks for choosing Sony. ~Carl
Head phones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and fit, the noise blocking is excellent and for music and gaming is perfect. These block out background noise, would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DiaH, we're glad you like the sound quality and fit of our industry-leading noise canceling headphones. Thanks for choosing Sony! ~Earl
Not perfect but close compared to others
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for the best possible pair of wireless headphones that I could buy for around $200. I did a lot of research from YouTube to reviews like on here to help me determine which was best for me. So it always seemed that Sony's XM3 and XM4 always stood out amongst its competitors. So I waited for a deal to come along because let's face it I wasn't going to spend $350 for a pair of headphones. Well, I just missed these going on sale for $199 by a day so I waited again until the XM3 went on sale for $169 and thought that was a steal so I order them right away, When I received them I liked everything about them. They felt nice over my ears and with the customization to the sound it made them sound awesome. They were hands down the best-sounding headphones I have ever worn. I previously had Beats and JBL. There was an issue and it mattered to me a lot and that was when I tried to use them to make and receive phone calls. Nobody could hardly hear me on the other end and after messing with them for a while and doing some research it seemed this was a big issue with these headphones so I returned them. I ended up getting the Bose QuietComfort 35 and those didn't even come close to being nice compared to the Sony XM3 especially because there was no ability to customize the sound you had to use the EQ from your phone in which I have an I-Phone that has preset EQ in which I think the I-Phones preset EQ's are horrid, to say the least. I also had similar issues with the Bose on people not hearing me very well on phone calls. So I returned them to try and get my Sony XM3 back but they did have any and would have to order them in which they wouldn't give me my sales price instead they were back to $350. So I was out of luck so I waited until these came on sale for $289 but I had a 10% discount plus cashback rewards and walked out paying $235 for the Sony XM4 and they worked perfectly even with phone calls but what I am not happy about and I don't understand why Sony decided to do this but the XM3 has way more customization with the sound and EQ through their app then does the XM4 even though its the same app. So the XM4 doesn't sound as nice as the XM3 because of that. They still sound wonderful but if I was to pick a headset the XM3 are way better if you get one where the mic for phone calls isn't having issues. Well that's my 2 cents I hope it helps somebody
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bobby,
We appreciate your in-depth review. We're glad that you like these headphones for your phone calls. Your feedback about the included features of the Sony Headphones Connect app for these headphones is greatly appreciated. Make sure to keep the software version of the headphones updated (via the Sony Headphones Connect app) for optimum performance.
We hope you continue to enjoy these amazing headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing audio quality and extremely comfortable. I can wear these all day and forget that they're even on. Also love the controls and sound customization options. Definitely the best pair of consumer headphones you'll ever buy. The only complaint I have about them is that the headphones occasionally pause for no reason. Maybe, it thinks I'm talking when I'm not(it pauses automatically when you start talking) but it's slightly upsetting when that happens(which has probably been about 5 times in the month that I've had it.). Other than that, it's a solid pair of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi techy, Awesome! We're glad that you like the audio quality and comfort of your noise canceling headphones. By using the “Sony | Headphones Connect” app, you can change the settings of the wearing detection automatic music playback pause and resume function and the wearing detection automatic power-off function (the battery saving function).
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Lawn care, headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had purchased these because I had wore the old ones out. I use them in my lawn care business so they do take a rough ride a lot. Happy with the sound quality of my new set.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ShawnJohnson,
Thank you for your fantastic review of the WH-1000XM4 headphones!
We're thrilled to hear that you're a returning customer and that your previous pair stood up to the demanding conditions of your lawn care business. It's great to know that the new set is also meeting your expectations for sound quality, even with the rough ride they take.
We're delighted that the WH-1000XM4s continue to be your reliable choice for exceptional audio, no matter the environment!
Thanks for choosing Sony!
Sincerely,
Jenn.
Exceptional headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My girlfriend absolutely loves these. She said she honestly cannot find anything wrong with them. Great sound and noise-canceling (she uses these in a hectic work environment), clever mute feature, easy connection to her cell or PC, comfortable. These come in several nice colors, but they did not promote this in-store. The price is a little scary, but comparable to competing brands.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PretendersPrecious, We are glad that you girlfriend loves the sound quality, ease of connection, comfort, and features. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Top notch for sound, comfort and noise canceling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. Bought them because I was going to be flying for 10 hours and I lost one of my air pods pro. The noise cancellation is excellent. Didn’t hear the airplane engines and I was sitting by the wing. They were comfortable on my ears. Love the app you can download because it includes an equalizer you can adjust for didn’t music genres. Overall happy with my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rnbravo,
You made the right choice with the Sony WH1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
You need these!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quility in sound, and noise cancellation. I love that they can bend so they fit in the case. There may be times where the app doesn't sync automatically with the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AreliM, Fantastic! We're thrilled to hear you like great sound quality, top notch noise canceling feature, and comfortable fit of your Sony WH1000XM4. Please make sure to set the sound quality mode of the headset to “Priority on stable connection” mode to ensure a stable Bluetooth connection with your device. For more details, please refer to this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html Thanks for choosing Sony! -Sam
Very good sound and battery life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones. You will definitely need to use the app to get the most out of them, and it can take a while to find the best settings for you, but overall the sound quality and battery life are excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LatenightRamen, You made the right choice! We're glad that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Craig