Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Sony WH-1000XM4 Headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I work with running diesel engines on a daily basis, anyone with a tractor can tell you how loud those things can get. Brought my headphones with me to work to see if I could use them in place of my Peltor workman earmuffs, turns out XM4’s have better noise canceling. There are a few annoying features. The app is very Sony, so half the features don’t work and the other half only work some of the time. The touchscreen on the outside of the right muff was cool when I first got them, now it’s just annoying, often increasing/decreasing volume when I want to skip a song. Speak-to-chat is also just a ridiculous feature, can’t use it in public, constantly activates when I’m laying in bed, turns itself back on randomly. It’s classic Sony, awesome tech, miserable software.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello GovindP,
While we are very thrilled to hear that you are enjoying the noise canceling capability of our Sony WH1000XM4, we regret to hear that you are having some issues with some of the features of the headphone. This is not usually the case with our XM4. Please allow us to troubleshoot these issues and turn this to a better one. Kindly check these links to fix the issues.
The touch sensor control panel does not respond correctly:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
Speak-to-Chat function randomly activates on the WH-1000XM4 and WH-1000XM5 headphones:
https://www.sony.com/electronics/support/articles/00285913?utm_source=glean
I hope this helps.
The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 17 yr old says best headphones I have ever bought him. Loves the noise cancellation, the best sound quality, and overall great feel and comfortable to wear. Oh yeah, can't forget he loves the touch controls. He wears them all the time. Now I have one complaint. I have to remember when he is in my presence he can't hear me when I am trying to get his attention. Oh well he wins! LOL
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elena,
Wow! Thank you for a perfect rating. This is nice present and we truly appreciate how your son is enjoying his new headphones. Glad to hear he loves the overall performance and features of the WH-1000XM4. These headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Kris
- Pros mentioned:Comfort, Sound quality, Weight
sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great sound and quality. very lightweight and comfortable on the ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi pleasedcustomer,
Great! We're glad that you are enjoying the sound quality, weight, and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort
Great budget headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Got them on a huge sale so that makes them even better. Very comfortable, handy carrying case, Bluetooth works flawlessly to all my devices so far. Very happy with my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AshleyH,
Thank you for choosing Sony!
We couldn’t be happier to hear that you snapped up the WH1000XM4 on such a fantastic sale and that they’ve been comfortable from the very first listen. It’s great to know the handy carrying case keeps them safe when you’re on the move, and that Bluetooth pairs flawlessly with all your devices.
Best regards,
-Fred
- Pros mentioned:Bass, Battery life, Sound quality
Good headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancellation and range(roughly 30ft) About 25hr battery life is what I get with ANC on Sound quality is pretty balanced, nice punchy bass and low end
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TimAppleSeed, Thank you so much for taking the time and review our WH-1000XM4 headphones! Glad to hear that you are happy with the sound quality and noise-cancelling of the WH-1000XM4 Headphones. If you have not already, you may download the Headphones Connect app to access our features which include the equalizer to fine-tune your listening experience.
Regards,
Carl
- Pros mentioned:Bass, Comfort
Great Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable, great bass. Was worried at first because the noise cancellation made me feel like I needed to pop my ears but that went away after about 4 hours of use. No problems now. Ordered online and was behind counter for me the next morning. 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for sharing your experience with the Sony WH1000XM4 Wireless headphones, Jonah! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
Sony wireless headphones M4
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These Headphones ha a great fit and the sound quality is excellent, love the noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SonywirelessM4, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
I recommend these!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a long flight out of the state and these headphones were very comfortable throughout the whole flight. Along with comfort the noise-canceling is grade A. I recommend these headphones to anyone needing a good mix of tech quality meeting comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Julien, Awesome! We are so glad to hear that you are happy with the comfort and noise canceling of your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for your recommendation and for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
10/10 Exquisite Headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable, stylish, and audio quality is fantastic. The microphone isn't as great - when on a call you can hear the other line perfect but when you speak the caller has difficultly hearing you. Fabric around headband is delicate so take care not to drop or scratch. Overall excellent headphones and super comfortable!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Raven, thank you for choosing and purchasing our industry-leading noise canceling headphones. We're glad you like the comfort, design. and sound quality of the WH1000XM4. We're sorry to hear that you have an issue with the microphone of your SONY unit. Use a smartphone or mobile phone at least 50 cm (19.69 in.) away from the headset. Noise may result if the smartphone or mobile phone is too close to the headset. Please check this link for more details:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752785.html
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking!
~Earl
- Pros mentioned:Comfort, Sound quality
A must buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best comfortable headphones you will ever own. I bought this for online teaching and listen to music, movies, etc. Nothing out there compares. The quality of sound is like no other. I work in the music business and this are amazing. You can wear them for hours and no ear pain. You won’t regret it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Deecampi! Thanks for commenting! We are really thrilled to hear you are satisfied with the comfortable fit design and amazing sound quality of our newest industry-leading, Noise Canceling headphones WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for recommending our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Overall good headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality, playtime, and ability to store on two devices is nice. But switching between devices isn't as seamless as I hoped, and noise cancellation is also much worse than I had expected. However, they are a very solid pair of headphones overall, and they've kept in good condition for 3+ years and many hours of wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Yueyun,
Thank you for choosing Sony!
We're honored to hear that you've been using your WH-1000XM4 headphones for over three years! It's great that you're happy with the sound quality and battery life.
We also appreciate your feedback regarding the noise cancellation and device switching. Your comments are valuable to us as we work to improve our products. Thanks for being a loyal customer!
Best regards,
-Fred
- Pros mentioned:Sound quality
Impressive Headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation is next level. I can completely tune out the world when I need to focus or just enjoy peace and quiet. It works beautifully in noisy environments like airports, coffee shops, or even at home when things get busy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello PaigeB
Thank you for your fantastic review of the WH-1000XM4 headphones!
We're absolutely delighted to hear that you find the noise cancellation "next level" and that it allows you to completely tune out the world for focus or just enjoy peace and quiet. It's great to know they perform beautifully for you in all those noisy environments like airports, coffee shops, and even at home.
Thanks for choosing Sony!
Sincerely,
Jenn.
- Pros mentioned:Comfort, Sound quality
Great wireless headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I owned the WH-1000XM3's and loved them. Great sound, flawless pairing on two devices, and comfortable to wear for extended periods of time. My only complaint was an intermittent, faint static sound that only was noticable between songs. The XM4's sound even better with no static sound. You won't be diappointed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nick, Thanks for sharing your experience with our headphones. We're glad that you are enjoying the WH1000XM4 headphones.The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for the recommendation and for choosing Sony! - Craig
- Pros mentioned:Comfort, Sound quality
Yeah...Oh yeah...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First pair of cans since 1972. Those were great wired headphones from Koss. Well, these are very different to say the least. And they are excellent. I'm no audiophile, no question. But love my jams regardless. Light, comfortable, easy to use. Sound is rich, full and clean. The Active Noise Cancellation comes in handy when daughters, granddaughters and dogs come over. I'm keeping them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OldRocker, Thank you for upgrading to your new WH1000XM4 Wireless Noise-Canceling Headphones! We're glad to hear you're enjoying the great sound quality, comfortable fit, ease of use, and industry-leading noise cancelation of your new headphones.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality, Weight
Perfect for every situation.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spectacular headphones - would recommend every single time. Clear sound, works great when walking, running, laying down. I use mine a lot for travel and it’s great for phone conversations.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JorgeA,
Thank youf for sharing your experience with our XM4 and we are delighted to hear that you are enjoying the clear sound quality. Thanks for your recommendation and for choosing Sony! - Marco
- Pros mentioned:Comfort
Great headphone for teen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My kids love the head phone. It's comfortable and really great noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SangL,
Thank you very much for sharing your comments about the WH-1000XM4 headphones.
We are immensely pleased to hear that your kids are finding them comfortable and that the noise cancelling is really great for them!
We're glad you chose Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are literally the best headphones I’ve tried. They’re very noise cancelling which I like, easy to use with its different settings to switch the song or change the volume. They’re also super comfortable, lovee!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wendy,
Perfect! We are thrilled to hear that you are loving the noise canceling capability, comfort and easy to use settings. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Sound quality
Love them!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these!! Bought for noise canceling and I am very satisfied!! Great sound and holds charge for long period of time!! 100 % satisfied with these headphones!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ccrn, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! Thank you so much for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Good headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and battery life. Balanced sound, not too heavy with base, but enough to get a good punch. I listen to metal and jazz and way too many Teams meetings. These are great!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MikeW,
That's nice! Thank you for your feedback and we are delighted to hear that you are appreciate the sound quality and battery life of our XM4. Whatever genre you are listening with, it will be awesome with the WH1000XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Outstanding Sony headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So happy the sound is incredible. The design is amazing and the case make everything so easy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RaulL, we're glad you like the sound quality of our industry-leading noise canceling headphones. Thanks for choosing Sony. ~Earl