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Customer Ratings & Reviews

Your price for this item is $348.00
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12474 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 111 Showing 2,201-2,220 of 12,474 reviews
  • Rated 5 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fit and feel is great the sound is perfect and the sleek design is great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Headphones, We are glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony! -Vincent Sony_US

  • Rated 5 out of 5 stars

    Amazing noise cancelling and comfort level 10/10!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Truly noise canceling and super comfortable for extended periods of use. Earbuds don’t stay in my ears and on ear headphones hurt after a while with a mask and glasses behind the ears so over the ear was a perfect solution! The sound is incredible and the noise canceling is amazing. I get caught up in my own world and don’t get distracted by things going on around me!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Emmy, Thank you for giving the product a perfect rating! We're delighted to hear you like the industry-leading noise cancelation, comfortable fit, and excellent sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Best headphones out

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased a pair of the new Bose Quiet Comfort headphones and returned them for these. They didnt compare at all when it came to style, functionality, sound, and features. The Sonys have a built in assistant that can be accessed at the touch of a button which could be used with Google or Alexa. They have a unique feature to hear your surroundings by holding the outter side of the headphone. The app has countless settings to fully customize them to your liking. And even a feature to capture a photo of your own ear to get the best sound possible. I noticed the headphones are also scratch resistant and stay clean for the most part. Every other pair of headphones that ive worn, ended up with scratches and blemishes shortly after purchase. The case included is protective and functional. The right ear side has hand gesture functions that help you amswer calls, end calls, skip songs, and change volume. Which does take some getting used to. I personally recommend these to anyone. I can finally be heard with ease on my calls without too much background noise. You can't go wrong with this purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alyssa, You've made an excellent choice! We're very happy you like the built-in assistant function, ambient sound mode, tons of customization using Sony Headphones Connect App, amazing built quality, touch sensor controls, and industry-leading noise canceling feature of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Crisp Sound

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these. I compared them for a while to the Beats before purchasing. I got them for my daughter but loved them so much i just purchased some for myself. The sound quality is amazing. They are comfortable and easy to use. 10 out 10 I definitely recommemd these over the Beats.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PrettyUnicorn,

      You made the right choice with the Sony WH1000XM4! We're glad that you like the sound quality, comfort, and user-friendly functions of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best headphones for the money!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones. Clear sounds at all tone levels. Crisp and clear bass. Well crafted for the frequent flyer traveler. Highly recommend! You will not be disappointed!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DLC1,
      Perfect! Thanks for your wonderful feedback and we are delighted to hear that you are pleased with the quality of our WH1000XM4 as well as the audio performance of it. Thanks for the recommendation and for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Amazing headphones for college students

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are so comfortable and amazing, would highly recommend especially as a college student!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user887767,

      Thanks for these fantastic five stars!

      We're glad to hear the WH-1000XM4 headphones are working so well for you in college. The comfort and sound quality make them a perfect fit for studying or just relaxing between classes.

      Thanks again for your review and for choosing Sony!

      Sincerely,
      Jenn | Sony North America. Sony_US

  • Rated 5 out of 5 stars

    10/10

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is very clear and the noise canceling is a great touch. I like its three settings: noise canceling, noise canceling off, and ambient control. They last for a really long time and they charge fast too!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mariah,

      That's great! We're glad to hear that you like the clear sound quality, noise canceling and battery life of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Good recommendation if ANC is a priority

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancelling is amazing! Comfort is also great, but the ears can get hot a couple hours in. Touch control can be a bit finicky, I had to exchange mine out for a replacement, but it worked ok after that. I hate having to adjust the headband slider every time I put them back in the case, since I use the case often, but that's just being nitpicky. Great headphones!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Hailey,

      Thanks for the feedback. We are glad you like the noise cancelation of the headphones. Please be assured we take this feedback very seriously and continuously strive to improve our products. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Thank you for choosing Sony!
      David Sony_US

  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome. Sound is great. Comfortable. Great quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AleishaD, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Best Headphones for the Price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bang for buck one of the best headphones you could ever get. I had the previous gen of the headphone and decided to upgrade and it was the best decision I made. They took the previous model and improved in every way. Sound never cuts and you can feel the bass in your ears. Truly an amazing experience to listen to anything with these on.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DDOS, Great upgrade! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Leaky sound

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is great, but the design is beautiful and has a nice weight into it. the sound leaks. Love that it has NFC makes it easy to connect!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Molinito, You've made an excellent choice! Good to know you like the great sound quality, beautiful design, comfortable weight, and easy NFC connection. Please adjust the left and right slider, to ensure a great fit and to prevent sound leaks. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    best headphones!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    high sound quality, very good at blocking noise and extreamly comfortable to wear - especially if you have pierced ears and you don't want direct pressure on your ears.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Roncho,
      Thanks for sharing your great experience with us! We're glad to hear you like the high sound quality, comfortable fit, and noise canceling features of your WH1000XM4 headphones. Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Excellent Noise Cancellation …

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones for noise cancellation. Great for enjoying movies. These headphones provide a relaxing musical experience.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Food,

      Awesome! We're thrilled to hear your 5-star review of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best headset bought..Value for money

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these headsets for my daughter and she is very happy with the sound quality as well as battery life. Best headset bought so far and brings the Sony Quality with it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SunitaG, lovely! We're glad your daughter is happy with her new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Best of the Best

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned Bose for the past 20 years and they were great for noise cancellation and overall sound. I've had these Sony XM4 for over 3 weeks. Meet the new champion. Long battery life. Excellent noice cancellation. Lots of great features like: Swipe Volume Control, Swipe Skip, Swipe Replay, Auto Pause when you speak and much more control and customization using Sony's app.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi superscoobysnacks,

      You made the right choice with these Sony Headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great Headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones that are comfortable to wear, and eliminate noise due to their features. Work well in a multitude of environments also. Provided case contains useful accessories and is small enough to fit into most small bags or large purses.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jiwils, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    The best

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome quality and comfortable. I will buy again for my children

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TammyfF, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    I would buy these 100%

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Love the noice cancellation and the bass in these alot.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CharlesW, That's awesome! We are delighted to learn that you appreciate the excellent noise cancellation and overall features of the WH-1000XM4. Thank you so much for your purchase and for the 5-star rating! -Jess Sony_US

  • Rated 5 out of 5 stars

    Quality and service shines!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The WH1000XM4 headphones are top-notch in quality, delivering impressive sound and comfort. Pairing with that the outstanding service from Best Buy. Highly recommend for anyone seeking great audio.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GeorgeD, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Awesome ANC Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Third on I have bought overs to keep or give as gifts. ANC is awesome and the transparency mode while holding the earcup is so clever and useful. I haven't tried other ANC headphones because I have never has any reason to.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mundomann,

      It’s rewarding to hear that the Sony WH-1000XM4 headphones are your go-to choice, resulting in three purchases for yourself and as gifts. We are especially delighted that you find the Active Noise Cancellation (ANC) so effective and the transparency mode via the earcup to be clever and useful.

      We truly appreciate your loyalty to Sony!

      Regards,
      Dominick Sony_US