Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Quiet Ears = Quiet Kids
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is a direct correlation between how noise cancelling my kids headphones are - and how noisy they are to others. This keeps the noise in both them and their ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Justgoing,
It brings us great satisfaction to hear that the noise cancelling and sound containment of the WH1000XM4 are making such a positive difference in your household.
The WH1000XM4 is perfect for maintaining that balance, as it features our Dual Noise Sensor technology to block out external distractions and precise voice pickup with advanced audio signal processing to ensure a high-quality experience for the listener and those around them.
Thank you for making Sony part of your home entertainment.
Regards,
Dominick
Expensive but good headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM4 is good wireless noise cancelling headphone. I have not used other high end headphones and hence cannot compare. Usage: Primarily for conference calls using computer audio Pros: Battery life Sound quality Pair 2 devices simultaneously Cons: After 6 months of usage, hear some hiss occasionally. Read that this is due to the moisture build up. Need to disconnect and reconnect the bluetooth and run the "Test connection" wizard to verify for webex calls to get the audio going.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Novice1,
We're glad that you like the sound quality, battery life, and multipoint function of the headphones. It's unfortunate that you are experiencing a hissing sound with these headphones.
Allow us to turn your experience around. Please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Xm3, but 30% better
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really recommend reading xm3 reviews and decide: If you would pay 350 for the xm3 even thought those are cheaper, then totally buy the xm4. Xm4: - More comfortable - Usage detection - Like 5% better ANC - Speak to deactivate ANC - Better microphone - Connect to two bluetooth devices
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LFCASTILLOV, We're glad that you appreciate all its upgrades. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
Nicest over ear headphones for the money
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has released new versions of the XM series headphones and they ARE better. But for the price difference these headphones are still GREAT. Solid consideration for anyone looking for a nice pair of headphones. Great for travel because of its battery life and the noise cancelling. I have bought multiple pairs as gifts for friends and family and have heard nothing but good things.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Caleb,
It's truly wonderful to hear how much you value your Sony headphones, especially as a solid choice for both quality and price. Thank you for the fantastic 5-star rating and for sharing how their battery life and impressive noise cancelling have made them such an excellent companion for travel—and thoughtful gifts for your friends and family. Hearing that you and those close to you have enjoyed nothing but good experiences makes your feedback all the more special.
Thank you for choosing Sony—wishing you a brilliant day!
DiegoV.
Amazing headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality and noise cancelling are both excellent, headphones are super light and comfortable, and the multi-device support works perfectly between my phone and my iPad. I have absolutely no complaints about these headphones so far!
I would recommend this to a friendOverall Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent price, good case, good sound. For the gym wear a hat, does not hold well to head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Henderson,
Thank you for choosing Sony!
We’re excited to hear that you appreciate the sound quality and value of your WH-1000XM4 headphones, along with the convenient case. Thank you for sharing your honest feedback about the fit during workouts—it’s insights like yours that help us understand how our products are used in real life. We appreciate your support and hope you continue to enjoy your headphones in many other ways.
Best regards,
-Fred
Amazing headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable, amazing sound, the noise canceling is really good. Best headphones I ever bought!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseA, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4's amazing noise canceling, comfort, and sound quality! Thank you for choosing Sony! -Carl
My son loves these!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I brought these for my son and he loves them!! They are very nice, I tried them on myself, and I was very impressed on how comfortable they were. I personally don't like headphones for myself though, I prefer earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yjoy,
We are truly heartened to learn that your son loves the Sony WH1000XM4 and that you found them impressively comfortable as well. Thank you for sharing your experience with us!
We really appreciate you choosing Sony!
Regards,
Dominick
Great headset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, fit. Easy to set up and connect. Reliable connection. Wore on super long flights over weeks and months of travel and would buy them all over again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KWChamb, wow! We're glad you like the ease of setup and sound quality of our product! Thanks for choosing Sony! ~Earl
Sony XM4 Over the Ear NC Headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding, comfortable headphones. Useful for travel, music, and conference calls. Great call quality. Effortless connection to multiple devices. Noise canceling works great - highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 2FakeHipsDontLie,
Fantastic! We are extremely pleased to know your satisfaction with amazing performance of the WH-1000XM4. We truly appreciate your recommendation!
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you very much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
XM4 Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphones you can still buy today. Even though it’s a few years old, the audio quality and features are top notch. Definitely a great buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Ryec!
We’re thrilled to hear that your WH-1000XM4 headphones are still delivering a top-notch experience. We designed these to be a timeless choice for audio quality and noise cancellation, and it’s great to know they remain a favorite for you today.
Enjoy the music and thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
AMAZING headphones.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE these headphones. I use them for just about everything. The noice canceling is by FAR the best i have had. I can go walking next to traffic and not hear a single noice. I'vebeen on planes and couldn't even hear the planes taking off. If you need a pair of headphones to block out your kids or your nagging wife, these are for you. Block out the world abs just be with your intrusive thoughts with these headphones. I actively show people these headphones and have talked people to bordem about them. I try and get everyone I show them to to but a pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Atreyu, Fantastic! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling, comfortable & live the case
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Frog,
Perfect! We're glad that you like the noise canceling function, comfort, and supplied case of the headphones. Thank you for choosing Sony!
-Ralph
Worth It
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I live by a freeway and these block out 95% of the traffic noise it's amazing! Super comfortable too. Friend has also said that they can hear me clearly when I call them over Skype. Definitely get the app and customize your own sound dynamics for best results!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Luna,
Awesome! We are glad that you are happy with your purchase. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Thank you for choosing Sony!
David
Amazing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable and good sound quality. Highly recommend for people who will be wearing headphones for many hours at a time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Dalton,
Great! We are truly delighted to hear that you are pleased with the sound quality and comfortability of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and for your recommendation - Marco
Best headphones I’ve ever used!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are insane. The sound quality and noise-cancelling adaptive sound is some of the craziest technology I’ve experienced. 10/10.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nisky!
Thank you so much for your feedback! We are thrilled to hear that you are enjoying the WH-1000XM4 headphones.
The incredible sound quality and adaptive noise-cancelling features truly set these headphones apart, allowing you to immerse yourself in your favorite music without distractions.
Thanks for choosing Sony!
Best regards,
Estefany
Truly amazing sound & active noise cancellation
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I previously purchased the wh-1000xm3's in July because I needed a pair of excellent sounding ANC headphones. I knew the xm4's would come out eventually but I needed something then. Shortly after I purchased the xm3's the announcement of the xm4's happened & I received them in time to return the xm3's but not without comparing them. Like most reviews state, the look & style is nearly identical between both. The ear cups are a little bit bigger on the xm4's. Even though the xm4's don't have as many Bluetooth codecs as the xm3's they still sound amazing & I am very picky about sound quality. I could not notice any differences between the two models playing the same music in the same environment. The xm3's may have slightly better soundstage separation but it is a very small difference. The ANC is a little better in the xm4's & they also have multipoint Bluetooth. That means I can have them connected to my computer & phone without having to manually connect it to one source at a time. That is a really nice convenience & it works flawlessly for me. The xm3's are great headphones but the xm4's just take it farther & are more user friendly. I whole heartedly recommend these headphones if you want amazing sound with class leading ANC. You will not be disappointed!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Herb53, we're glad that you like the improvements we made on these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
Blocks out everything
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I used these on a plane and they worked very well to cancel out the noise. Being someone on the spectrum, I enjoy this purchase greatly. I will buy these again
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Mich!
We’re so glad to hear that the WH-1000XM4 headphones worked so well for you during your flight! It’s wonderful to know that our noise-canceling technology provides the comfort and quiet you need, especially as someone on the spectrum. We take great pride in creating products that make travel and daily life more enjoyable, and knowing you’d choose them again is the ultimate compliment.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
Great product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and long lasting battery. The product is sturdy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JulianS, Thank you for the 5-star rating! We're glad you are impressed with the build quality and battery performance of the headphones. Enjoy and thank you for choosing Sony. -Craig
Sony xm4s
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best pair of headphones I’ve ever owned. The sound quality is absolutely amazing for the price. The bass is perfect and there’s settings in the app for sound quality and such.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello VictorV,
That's nice! We are very happy as well that you appreciate the sound quality and the Sony app of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco