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Customer Ratings & Reviews

Your price for this item is $348.00
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12475 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 123 Showing 2,441-2,460 of 12,475 reviews
  • Rated 5 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise Cancellation on these are crazy and the charge it really lasts a long time and charge fast

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Jazmin,

      Thank you for choosing Sony!

      We couldn't be happier to hear that you appreciate the powerful noise cancellation and impressive battery performance of the WH-1000XM4. It’s rewarding to know the fast charging feature and long-lasting charge are enhancing your listening experience. Your feedback inspires us to continue delivering innovative audio products that truly enrich everyday moments.

      Best regards,
      -Fred Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Good sound quality and noise cancellation

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them , great noise cancellation and sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MATTHEWS,

      Thank you for choosing Sony!

      We’re elated to hear that you love the WH1000XM4 and appreciate its excellent noise cancellation and sound quality. Thank you for sharing your positive feedback!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Awesome headphones!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was in the market for new headphones (from airpods pro gen 1). It was jusy time, and I wanted something different. After reviewing the differences between these and the bose quiet comforts, I decided to try these -and I’m glad I did! I would say my favorite aspect of these is the ambient control option -especially mainly using these at the gym, it has been very convenient while talking to people without taking them off. I used to have to hold down the ear buds to turn off the noise cancellation and it got a little annoying, while these did it automatically.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Victoria,
      Great! You made the right decision in getting our WH1000XM4. Surely, you'll not regret this. We are delighted to hear that you are now enjoying your gym sessions thanks to the ambient control feature of your new headphone. We're glad that you were also utilized the speak to chat feature and noise canceling capability of our XM4. Thanks for choosing Sony and enjoy! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great Deal, Works for a Tech Challenged Person

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price, excellent quality, easy to pair with exisitng device, but I still need to work on pairing with other devices. Mostly my lack of expertise rather than the product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the review, GaryMaryBeth!

      We are so glad to hear that you are enjoying the excellent quality and great price of your WH-1000XM4. It’s wonderful that your first pairing was a breeze! Don't worry about the other devices—once you get the hang of the pairing process, we're sure you'll be enjoying that Sony sound everywhere.

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Good for college

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for college, it’s comfy as well as light weight

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IsaacC, Thank you for this amazing review of your WH-1000XM4. We're glad that you love the exceptional comfort and overall features of these lightweight headphones. These headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for your purchase and for the 5-star rating! -Jess Sony_US

  • Rated 5 out of 5 stars

    Very nice headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Audio quality is amazing. Super comfortable. Sound cancelation is phenominal. Used Bose for a very long time but switched to these and i am not at all dissapointed. Highly recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tdrucken619,

      Thank you for your purchase and we are honored to have customers like you. We're glad to hear that you like the sound quality, comfortable design of the Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Good Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When you first get them, they take 3 hours to charge. It is nice that there is a voice that says whether they are on or off if you don't want to look at the code of lights blinking at you. They are definitely grey. Silver to me implies some level of metallic color. They are just a matte grey. I got these cancel out bass music and domestic disputes from my obnoxious neighbors. They do a really great job doing that. There is a point at which they no longer cancel out the bass noise by merely being on without any additional audio being piped in. The case they come in is nice and hardy. Bluetooth pairing them with my phone was super easy. I would definitely buy these again. Would that they just came in more interesting colors than black and grey.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GreatBunnini We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    No real drawbacks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only possible drawbacks to this are price (fair but they are not cheap) or wondering how to replace the ear pads. They sound fantastic and the noise canceling is so good I can take a nap at my desk while my kids play Minecraft on the TV :-). I use them for everything from YouTube to CyberPunk and recommend them highly.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Herrstreet, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Best headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are the best! They stayed charged for a long time which I love and sound quality is excellent

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DanielleC!
      It brings us great joy to hear that you are loving your new WH-1000XM4 headphones. We’re happy the battery life and sound are working out so well for you!

      Thank you for selecting Sony!
      Warm regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Lightweight and comfortable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound sand super lightweight. I can wear this for hours comfortably unlike my apple headphones. The only downside is the touch feature to change songs and volume. I keep accidentally touching the side and it pauses the music. I prefer buttons.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LaurenB!
      Thank you so much for sharing your feedback with us. We are really happy to hear that you appreciate the great sound quality and lightweight design of the WH-1000XM4, especially how comfortable they are for long listening sessions. We understand your point about the touch controls, and your input is valuable as we continuously work to improve user experience.

      Thank you for selecting Sony!
      Warm regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    The King of over-the ear Headphones

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best over the ear headphones money can buy. They're light, they fit well, your ears and head don't get sore after extended use, and the sound quality is above and beyond what beats or Apple can provide. The only comparable brand is Bose, and you would be paying another $100-$200 for similar audio quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi garreto, Awesome! We're glad that you like the sound quality and fit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Good buy!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It sounded very well and the fact that it was comfortable is a plus. Most headphones hurts my head or ears, and this one do not. Great buy!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HannahD, That's great! We're delighted to hear you like the superb sound and comfortable fit of your Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Go get one already!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favorite headphones to date. Super comfortable and the sound quality is excellent. The noise canceling feature is next level and the fact that I can be connected to two devices at the same time and not have to manually switch back and forth between devices is pretty cool. Highly recommended.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ItsRare,

      That's good to hear! We are glad you like the noise canceling function and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Chuffed to bits

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chuffed to bits with the headphones. First over the ear headphones I've extensively used. Use them at the gym no problem. Use them while mowing no problem. Used at the office for some quiet time excellent. Used while gaming, the two connected devices comes in clutch for this.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KobasKaoDroga,

      We're pleased to know that you love your WH-1000XM4 headphones! It’s fantastic to hear that the industry-leading Noise Cancelling is performing so well for you, whether you need quiet time at the office or while you're mowing. We also love that the multipoint connection is coming in clutch for your gaming setup!

      Thank you for sharing your experience and for choosing Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Sony WH-1000XM4 Headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WH-1000XM4 is an incredible wireless headphone. i love the noise canceling purchased for long flights but have been using it more at the office and at home as well. very comfortable to use for hours at a time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DavidB,

      Thank you for choosing Sony!

      It brings us great joy to hear that you’re enjoying the WH-1000XM4 headphones and their noise-canceling features throughout your day. Knowing they provide comfort during long flights, as well as at the office and home, means a lot to us. Thank you for sharing how they’ve become a valuable part of your routine.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Comfortable and great sound.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphone was very comfortable. I wore it while sleeping on a 5 hour flight and had no issues. The sound quality is great, watching movies and listening to music was a game changer for me. $350 is worth the price but is understandably expensive for most. If you ever see this on sale be sure to pick it up.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kenshin, Awesome! we're glad that you like the comfort and sound quality. These headphones are perfect when traveling. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Get them if on sale

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for gym and travel. They hold a good charge and sound great. Get them on sale if you can.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Brian, Thank you for the 5-star rating! We are so glad to hear that you are enjoying your new headphones! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Awesome so far!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive only had these headphones for about two weeks, but I use them every day! I really like them— theyre comfortable, light, and have cool features. I downloaded the app that they recommended, and with that the headphones basically track my movement and adjust the noise cancellation accordingly. I think that is really neat!! The sound quality and the volumes are also really good. Also, I wish I paid attention more but these are NOT water resistant. Makes me nervous to wear them in the rain, but have been able to avoid that anyway!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi taneen, Awesome! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Another winning headset from SONY

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An exceptional set of headphones. A lot of automation and sound tailoring possible with the Sony application. They are very comfortable and the noise cancelling is A+. I felt that I had to custom set many of the features to work well for my usage, but kudos to Sony for having that level of customization in their application.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KennNYC,

      You made the choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Love these headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these! Sound is amazing, noise cancelling is the best I've ever heard. Very comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello LadonnaU,

      Thank you for choosing Sony!

      It brings us great joy to hear that you love the WH1000XM4 headphones. We're glad the sound quality, noise-cancelling, and comfort have made such a positive impact on your listening experience. Your enthusiasm truly motivates us to keep delivering top-tier audio products.

      Best regards,
      -Fred Sony_US