Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $348.00
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12475 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 129 Showing 2,561-2,580 of 12,475 reviews
  • Rated 5 out of 5 stars

    Sony headphones

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, very comfortable and excellent noise cancellation. Try these watching a movie and you will be hearing sounds you never get to hear. Like you were inside the movie.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Goose,

      That’s wonderful to hear! We are thrilled that the WH-1000XM4 headphones provide such a comfortable fit, excellent noise cancellation, and an immersive sound experience that makes you feel like you are inside the movie.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    Great headphones that hit all the check marks!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great all around over-the-ear heaphone set. Within my top 5 for heaphones and hits all the checkmarks for the current price. Great sound and bass and good battery life. Love the foldable cups!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi smoothNYCguy,

      Amazing! We're thrilled that you like the sound quality, battery life, and design of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great to Use During Air Travel

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones have excellent sound quality and are super comfortable. I especially like using them on a long-haul international flight to comfortably block out airplane noise.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnthonyO,

      We are delighted to hear you are loving the WH-1000XM4 Headphones! It's fantastic that you find them super comfortable and that the excellent sound quality and noise cancellation are perfect for blocking out airplane noise on long-haul international flights.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    I Love It

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's comfy and doesn't hurt my ears after wearing it for a while. The battery life is really good. Easy to connect to any device

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarM,

      Great! We're glad that you are enjoying the comfort, battery life, and connectivity of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony WH-1000XM4

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have amazing noise-cancelling!! Very easy to change settings in the mobile app as well. Very comfortable fit!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Aidan!
      Thanks so much for sharing your feedback with us.
      We are thrilled to hear that you’re having such a great time with your new WH-1000XM4. It’s awesome to know that the fit feels just right for you and that you found the app easy to navigate.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Perfect for me!

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable. Sound quality is perfection, I use for home, car rides, and school noise cancellation muted all sounds.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Gloria,
      That's great! It's nice to know that you are enjoying the comfortable design, awesome sound quality and superb noise canceling capability of our XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Excellent Product

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones, noise cancelation is amazing. Doesn't even feel like you're wearing headphones. Definitely worth the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AVS1219,
      Nice! Thank you for your awesome feedback and we are truly happy that you are pleased with the amazing noise canceling capability and quality of our WH1000XM4. Enjoy and thank you for choosing Sony! - Marco Sony_US

  • Rated 4 out of 5 stars

    Good

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality could be louder though but overall good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AyanK,

      Thank you for your feedback! We're thrilled to hear that you are enjoying the sound quality of our product. We appreciate your suggestion about the volume, and we'll make sure to pass it on to our development team for consideration in future updates.

      Thank you for choosing Sony!
      Best regards,
      Stephanie Sony_US

  • Rated 5 out of 5 stars

    Good quality

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality, good noise cancelling. I can’t hear my roommates loud keyboard anymore

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Timothy,

      We are really happy to hear that your new headphones are providing the peace and quiet you need to focus!

      The industry-leading noise cancellation in the WH-1000XM4 is specifically designed to filter out a wide range of frequencies, including those sharp, high-pitched sounds like a clicking keyboard. By using our Dual Noise Sensor technology and the Integrated Processor QN1, the headphones can effectively silence the world around you, allowing you to stay fully immersed in your music or work without any external distractions.

      Thank you for making Sony part of your daily listening.

      Best regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Fantastic sound and comfort!

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are fantastic, great sound and comfort. The noise canceling is awesome as well. Really keeps the distraction away and get you in the zone

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Huey,

      Thanks for commenting! We are truly delighted to hear your satisfaction with the amazing sound quality, very comfortable fit design, exceptional noise canceling, and superb performance of your WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    love the noise canceling

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sony noise canceling headphones this is my 4th pair between me and family. I love them the most when flying. I was on a flight with co-workers and i could see them looking annoyed... apparently a baby had been screeching for at least a half hour. I wouldn't know because I didn't hear any of it. If you can get them on sale they're a great pair of headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi nothappy, Awesome! We are so glad to hear that you are happy with your new WH1000XM4 headphones! Thank you so much for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Birthday Gift for Myself

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am in love I treated myself to these for my birthday. It was a richer clearer sound. A single charge lasts awhile. My only complaint would be I also have Samsung buds pro, and i like that when i start talking it lowers the sound and starts back playing soon unlike these that take longer.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SamsungHoarder,

      We're glad that you like the battery life and sound quality of the headphones. Your feedback about the Speak-to-Chat function is greatly appreciated. We hope you continue to enjoy the amazing features of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones so much. Noise cancellation is the absolute best, I dont know if you need the newest generations of these from Sony. Absolutely recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, Alee!

      We’re so glad to hear that you’re loving your WH-1000XM4 headphones! It’s wonderful to know that the industry-leading noise cancellation is still hitting the mark for you. We designed these to be a "gold standard" for travel and focus, and we're thrilled they are living up to the hype!

      Enjoy the music and thank you for being a part of the Sony family!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Excellent noise canceling headset

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are very good. The build quality is sturdy, but very lightweight. Battery lasts a long time, at least 15 hours on a charge. I really like the companion app which allows you to personalize and fine tune the noise cancellation/ pass-through audio settings.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FLdad75,

      Great! We're thrilled to hear your 5-star review of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Worth the money

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We gifted these headphones and he loves them. They are comfortable and the noise canceling works well. I would recommend. Will be purchasing some for myself.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nia84, We are glad to hear that he loves his new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to his behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets him adjust the volume of background sound and gives him the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit his music. Thank you for trusting Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Superb best headphones I use

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancelling too good. Sound is impeccable. You can hear the instrument being play. Comfortable no complain Can get warm . Perfect for fall and winter, not for spring and summer. My question is that can you play hi fidelity track on it, little confused on that one.??? I going to use headphone for years to come.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Ever

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the Apple AirPod Max’s before these and hated them. Far too heavy, wouldn’t stay on my head and gave me headaches. These, however, are a dream! So comfortable, incredible audio, just a fantastic set of wireless headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jras, You've made an excellent choice! Thank you for purchasing the Sony WH-1000XM4. We're glad to hear you like the comfortable fit and incredible audio quality of these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Best Ever

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very light piece of art, sound is so rich, true noise canceling with every bit of sound coming on so clear and crisp. And the bass is just simply superb...

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SherwinI,

      Thank you for reaching out to us today! We're always happy to hear from you. We appreciate the 5-star rating and we're glad to hear that you like the sound quality,bass and noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    One of the best!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was looking for the best sound quality and noise canceling headphones and landed on these. The quality of these headphones is very well done to where you may adjust the sound of the music exactly to your liking. Noise cancellation is fantastic. Very worth it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jwallz,

      You made the right choice! We're glad that you like the sound quality and noise canceling function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Super comfortable & top of the line ANC

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was considering getting the cheaper version of Sony's ANC headphones but after trying side-by-side, really there is no comparison. If you want a pair of headphones you can wear comfortably for hours and have some of the best noise cancellation, these really are the top of the line.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi strider47, thank you so much for your positive review! We are extremely thrilled our WH-1000XM4 suits your needs and expectations.

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for recommending our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US