Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $348.00
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12476 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 132 Showing 2,621-2,640 of 12,476 reviews
  • Rated 5 out of 5 stars

    Great headphones

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is amazing and super comfortable. My daily headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ryan, we're glad you like the sound quality and comfort of our product. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Good purchase

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do transcript work and this works perfectly. It blocks outside noises, but when I speak it allows me to hear room noise. A charge lasts a long time and it turns off automatically. Plus with wireless, I can move from my computer without removing headset.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Happycamper,

      Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great HPhones

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Superb, robust construction great noise canceling, excellent bass!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Charlie, Amazing! We're very happy to hear you like the superb and robust construction, great noise canceling, and excellent bass response of your Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Best headphones I own!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love loveeeee this headphones. Really comfortable and I use them everyday for school and at home. Noise cancellation is really good and the quality of the sound is just perfect!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Kelly,

      Thank you for choosing Sony!

      We couldn't be happier to hear that you love your WH1000XM4 headphones and enjoy using them daily for both school and home. It’s wonderful to know the comfort, noise cancellation, and sound quality are enhancing your everyday experiences. Your enthusiasm truly motivates us to keep delivering exceptional products. Thank you for sharing your positive experience!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Noise reduction.

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent for study days when you need to block out everything around you and focus. And the ear pieces are really comfortable when having these on for long periods of time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jennifer,

      Perfect! We're thrilled that you are enjoying the noise canceling function and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    A solid headphone.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From the perspective of a college student, these are really great headphones as they are comfortable to wear for extended time periods and I especially love their noise-canceling feature. Would also recommend downloading the Sony app as this allows you to customize the headphones further to your liking.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jenn2,

      Great! We're glad that these headphones fit perfectly for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Worth every penny

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A tremendous step up from budget headphones. Super comfortable too along with great sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnthonyB, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! Thank you so much for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Def a Best Buy

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound and lightweight. Love the swiping method on the earpiece for volume and skip.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Remy, we're glad you love your new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Awesome sound quality with android ldac support.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome first time , heard a lot about them. Very happy with sound quality especially if you have a android that supports LDAC.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GuillermoC,

      We are really happy to hear that your first experience with these headphones has been so awesome! It is great to know that the sound quality is standing out to you, especially when taking advantage of LDAC support on your Android device for a high-resolution wireless listening experience. These headphones are designed to deliver industry-leading noise cancellation alongside that premium audio, and we are thrilled they are living up to the hype.

      Thank you for trusting Sony.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Worth the money

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great set of Headphones. I prefer these over the Beats over the ear studio because they're much lighter. Way more comfortable to wear. I wish they were wireless with the new PS5 but hopefully they'll come out with an update that allows them to. The Best Buy exclusive navy color is gorgeous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great device, wonderful value

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I abosultely love these headphones. I've had them for months and I can't get over how amazing they are! pros: amazing sound, battery life and noise cancelling. Cons: the fit can be a bit of a headache after wearing it for a few hours without breaks. but it's very snug.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Carl,

      We're glad that you like the sound quality, battery life, and noise canceling function of the headphones. Your feedback about the fit is greatly appreciated. For optimum fit and comfort, make sure to adjust the headband of the headphones. We hope you continue to enjoy the amazing features of the headphones.

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Simply the best hands dwon

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve tried many headphones and these are by far the most comfortable and have the best noise canceling aside from the apple airpods max, but the airpods max are too heavy in my opinion and too expensive.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Flakotech, You've made an excellent choice! We're thrilled you like the comfortable fit and great noise cancelling feature of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    EXCELLENT headphones

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these for my daughter after she started eyeing mine. I'm a bit of a headphone hoarder and have way too many pairs given that I only have 2 ears. The sound on these rivals the AirPods Max, for a much lower price (about half at the time of this review). The noise cancelation is amazing, the sound quality stunning, and the best part - they fold up, unlike their expensive competition. If I'm going on a trip and space is at a premium, I'm choosing these over the AirPods Max. For me, I can't really even tell a difference in sound. I wanted to buy the xm5 for myself, but honestly I can't justify it as mine still work perfectly.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JLA2018,

      Fantastic! You've made a great choice! We are very happy to know your satisfaction with the amazing noise canceling feature, superb sound quality, stylish design, and reasonable price of the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Superb Noise Cancellation

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ANC (active noise cancellation) on these is second to none, listening to music is completely isolated and you are unable to here anything.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Derek,
      That's nice to hear! We're very happy that you like your new Sony WH1000XM4 for having such an awesome ANC capability. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great sound

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounding headphone. Once I turned off the voice control setting, I was very happy with them. They would pause the music if they detected any talking

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the review, AlexA!

      We are so glad to hear that you are very happy with your wh1000xm4! It is great to know that the sound quality is meeting your expectations.

      We also appreciate you mentioning the voice control setting. It sounds like you encountered the Speak-to-Chat feature, which is designed to automatically pause music for quick conversations. While many users find it helpful, we understand that it isn't for everyone, and we are glad you were able to easily toggle it off to enjoy your music exactly how you like it.

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    You can't go wrong.

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these almost every day. I also have the Bose Quiet Comfort 35 II's. They can't hold a candle to the Sony's. The noise cancelling is first rate and they are very comfortable. for long term use. Love the ability to turn the noise cancelling off with the touch of a hand.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi West,

      You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great product

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome, my kid love it, good battery life and sound!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ErickC,

      Great! We're glad that your kid is enjoying the sound quality and battery life of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Absolutely Amazing

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second pair that I’ve bought, one for me and one for my girlfriend! They hold up extremely well and the sound quality, noise cancellation and the comfort are all top tier! Highly Reccomend to anyone!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Excellent choice Nick! We are glad to hear that you are happy with your WH-1000XM4! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Bomb.com

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely unreal how great the audio is. The battery life alone is a game changer. If the buttons were easier to use I would absolutely appreciate it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for sharing a positive feedback, Geostorm! We're glad that you are impressed with the sound quality of the headphones. The WH1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Great

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable even for someone with a very large head. I wear a size 8-1/8 hat and this still fits well. Noise cancelling works as well as any other brand I have tried. the touch commands on the ear to control music and volume is extremely convient.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jason, Awesome! Glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US