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Customer Ratings & Reviews

Your price for this item is $348.00
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12477 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 135 Showing 2,681-2,700 of 12,477 reviews
  • Rated 4 out of 5 stars

    really good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the sound is really good with a good amount of base. really comfortable . ANC is really good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ronnie, We're glad to hear that you are comfortable with the WH-1000XM4 Wireless Noise Cancelling Headphones. Good to hear that you are happy with your purchase! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy using these headphones. The battery lasts foreverrr They are sound proof and have very good sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AqdasB,
      Great! We are truly happy to hear that you are enjoying the awesome sound quality, nice noise canceling capability and long battery life of your WH1000XM4. Thank you for choosing Sony and we appreciate your feedback! - Marco Sony_US

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this after years of hearing about them, selling them and recommending them. They live up to the reputation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello John,

      Thank you for choosing Sony!

      We’re excited to hear that the WH-1000XM4 headphones have lived up to the high praise you’ve heard and shared over the years. Your endorsement means a great deal to us, and we’re pleased to know the product meets the standards you expect from Sony.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the headphones and the noise cancellation (my main reason of buying them) was really good I could barely heard anything else besides the music, also loved the fact that I could use them for my computer as well

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Bebop,

      Thank you for choosing Sony!

      We couldn't be happier to hear that you love the WH1000XM4 headphones and their exceptional noise cancellation. It’s wonderful to know they provide such a focused listening experience and that their versatility with your computer adds to their value. Thank you for sharing your positive experience—it truly motivates us to continue offering products that enhance your everyday moments.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Very good sound and noise canceling

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is great, quality and build is great. Expensive because they are fantastic. All the great reviews are true, I won’t repeat it all, but I will mention a couple of small complaints, but I still love these headphones. 1) My hair isn’t what you would call long, but these things tend to pluck a hair out every time I take them off. It has gotten less so as I have become more careful but the reason for this is also problem 2 2) Sony always makes these foldable headphones. I couldn’t care less that they fold, and I don’t care or need a cute little case they fold into. I just put them in my backpack anyway, and I get the feeling Sony puts all this r and d into this stupid folding feature. Unnecessary moving parts make them feel cheap and wiggly, and pinch my hair out, and I bet I’m paying more for this annoyance. They are built to last, but I don’t think I am alone in NOT GIVING A CRAP that they FOLD UP. 3) The charging cable is like three inches long...

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jsnprkr,

      We're glad that you like the build and sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Your feedback about the fit, design, and charging cable is greatly appreciated. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    best quality headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    such a worth it purchase. sound quality amazing and it was amazing to listen to it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Vale,
      We're so glad you're happy with your new WH-1000XM4 headphones! We are delighted to hear you're enjoying them.

      The sound quality is something we're really proud of, especially the industry-leading noise cancellation that lets you get lost in your music.

      Thank you for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Great Travel Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are simply fantastic. I bought for my son fort travel since he flies all over the US. Long battery life, fast charging, comfortable and a few cool features that Bose doesn’t Offer. I have had Sony, Bose, Beats, and The AirPod Pros and the Sony and Bose are by far superior.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Donnie,

      You made the right choice with these Sony Headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Amazing headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing best quality headphones I've ever bought. Great sounds amazing base I have Q352 and these blow them out of the water

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JacobP,
      Great! Thank you for sharing your review and we are thrilled to hear that you enjoying the amazing sound quality of our WH1000XM4. Thanks for choosing Sony! Enjoy! - Marco Sony_US

  • Rated 5 out of 5 stars

    Incredible Headphones! Best in the game!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are the successor of the XM3's. They provide excellent sound and incredible noise canceling. Very easy to set up. If you are looking for a great headphone with excellent noise canceling you will not be disappointed. They are a little pricy but they are well worth the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SantosLHalper, We're glad to hear you feel that the WH-1000XM4 is worth its price! Good to know you appreciate the excellent sound quality and noise canceling feature of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 4 out of 5 stars

    Sony XM4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is excellent and so comfortable I can wear them for hours at a time. Easy to connect to any device. After going back and forth on which brand and model was the best option for me I'm very happy with the XM4's

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello EdwardM,
      That's awesome! We're glad you made the right decision is getting our WH1000XM4. It's nice to hear that you are impressed with the sound quality and comfortability of our XM4. You will surely enjoy listening to your favorite music. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Very good!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work great! Good sound quality! The multi-point connections are really helpful so I can stay connected to my phone & TV. The Sony app has many options to customize the sound. The headset is very comfortable. They are expensive, but I ended up getting them on sale.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MattP, Great! Glad to hear that you are happy with the sound quality, comfort and features of your new WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are very easy to set up. I find them very comfortable. The sound is absolutely amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Kram,
      Awesome! It's nice to hear that you are amazed by the awesome sound quality of our XM4, plus, how comfy and easy it is to setup. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Stellar headphones for noise cancelling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones! I needed a pair of noise cancelling headphones and these didn't disappoint. There are 3 noise cancelling settings, and I've found the off setting still drowns out enough noise. The max setting it boots with each time is wayyy too strong for my taste and it's a weird sensation having no noise at all thanks to the noise cancelling tech. Anyone who needs zero noise will definitely appreciate that though! The headphones themselves feel premium, and the case is wonderful! Very easy to take on trips. Audio itself is just good, but given all the features and quality of the headphones, that is fine with me in this case. I would recommend these to anyone looking for over-ear noise cancelling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chris,

      We're glad that you like the design and noise canceling function of the headphones. Your feedback about the sound quality is greatly appreciated. You can use the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. Hope this improves your experience.

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best Headphones!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had them for about 2 years or 3 and the battery and audio quality are still really good. I would highly recommend them even more now that it is cheaper!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LuisBarboza, we're glad you like our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Sony Headphone review

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, noise cancellation and long battery Good product for long flights

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shlok, Amazing! We're glad that you are enjoying the sound, battery, and noise canceling. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Better than the Xm5

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this over the Xm5 because it folds up. Easier to store. Good sound quality. Noise canceling top notch. Comfortable to wear long periods.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JaysonG, Thank you for purchasing the Sony WH1000XM4! We're very pleased to hear you like the fold up design, great sound quality, top notch noise cancellation, and comfortable fit of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Great pair of Headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Sound quality. Packaging and Noise cancelling was top notch. Battery life is pretty decent after one charge. Great headphones and I prepurchased when it first came out, and don't regret it although price went down on it lately. Great Item none the less.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Terry

      Thank you for the positive feedback and we are glad you like the sound quality, noise-canceling and battery performance of the headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Heavenly Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones been using them for almost a year now and they are just such good quality and never having problems

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello iSlayer04,

      Thank you for choosing Sony!

      We're thrilled to hear that you've been enjoying your WH-1000XM4 headphones for almost a year. It’s fantastic to know that their quality has exceeded your expectations and that you've had no issues. Your experience motivates us to continue delivering high-quality products.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Favorite Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones so much. They sound amazing, the ambient noise option is good if you're walking around outside so you're aware of any traffic or people nearby. I use the noise-canceling when I travel to block out any outside noise. Charges quickly and the battery lasts forever.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable to wear in long sessions and great noise reduction. The sound is also excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MistBear, perfect! You've made an excellent choice! We're thrilled to hear you're pleased with the very comfortable fit design, exceptional sound quality, and amazing noise canceling of your WH-1000XM4. Thank you very much for your purchase! Enjoy! - Romeo Sony_US