Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Best in class noise cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was hesitant to spend this much on a set of headphones that I would be using for things like biking, working out, outdoor work but after using these for a few weeks I am incredibly happy with the build quality, convenience features, and anc performance. They have been dropped several times and hit a tree branch, still in perfect shape. ANC on these is amazing, truly the best in class until Bose releases their equivalent. The Sony headphones connect app used with the headphones works great so far as well. The automatic audio passthrough works great 99% of the time, the only thing I have found that activated it when not intended are loud lawn mowers but turning that setting off takes all of 1 button press in the app. Finally the most important part, sound quality is fantastic as expected by Sony's flagship ANC headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BoshBlus,
Great! We're glad that these headphones have exceeded your expectations. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Great product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second purchase of this product because the first one was soooooo good. I don't think there's another company that can top the sound, the quality, the technology, and the comfort that Sony produces out of this headphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Foxbody, Thank you for the 5-star rating! Glad to hear that you are enjoying our WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Carl
Better than AirPods Max
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been looking for Noise Cancelling headphones for a while now and with Apple announcing their AirPods Max for $500, getting these were a no brainer. Noise cancelling is really good and the fit works for me. No complaints so far!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lemonsan,
You made the right choice! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality and the bass is always spot on! Highly recommend this product!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SaturnGamer72,
Thanks for your recommendation and we are truly happy that you are enjoying the sound quality of our WH1000XM4. Thank you for choosing Sony! - Marco
Best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had xm3, airpods (1,2,pro), skullcandy anc crusher, beats. Xm4 better than any of them. Its the best headphone that you can expect. Deep bass and more clear sound. This is the update version of xm3. Very light weight and soft ear piece.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bestheadphone,
Great! We're glad that upgrading to these headphones was worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony.
~Ralph
WONDERFUL HEADPHONES
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I truly love this product, from starting from a cabled headset to a bluetooth connection i can say i made a very good decision, especially with headphones like these. I really love the audio and the noise cancelation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EddieA, Awesome! We are glad to hear that you are happy with the sound quality of your new WH-1000XM4 headphones! Thank you for choosing Sony! -Carl
Sony headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones. Love the noice cancellation feature. Touch functionality is great and needs some time to get acquainted with. There are sporadic issues with the connectivity.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anonymous1, Awesome! We are glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the Bose Quiet Comfort 35 and they were great. But if you are interested in sound details and audio fidelity these are the headphones for you. Comfortable and easy to use. I definitely recommend them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Luck,
You made the right choice in upgrading to the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Best in the price range
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had it for a year now and its been nothing but a pleasure, amazing at eliminating lower pitched sounds, but will let a bit of higher pitched sounds. If you play a song or a podcast though you won't hear a thing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nasser, we're glad you are enjoying our product! Thanks for choosing Sony. ~Earl
Great sounding headphone set.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality head set at an even better price. Using these as a replacement for the headset the dog ate. Great sound quality. The only downside so far is the limited talk time of about 3 hours, but these were never meant to be a headset to begin with. Great for going on a walk or just listening to Pandora though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CraigW, Awesome! We are glad to hear that you are enjoying your new WH1000XM4. Thank you for choosing Sony! -Carl
Great headphones, must buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic sound quality, noise cancellation is great, and is usually comfortable. My mains issues were that after a while of wearing the headphone, my ears hurt but I do have larger ears. Other than that, great headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JaroslawK, we're glad you like the sound quality, noise canceling feature and comfort of our product. We're sorry to hear that you have an issue with your SONY unit. You can check this link when wearing the headphones:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
pretty good a little slippy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones for myself because my beats headphone cups were shedding everywhere. I find the sound quality is a huge upgrade but the headphones while comfortable can be a bit slippy if you wear them while laying down.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OlyF,
We are happy to hear you are enjoying the significant sound quality upgrade and finding your WH-1000XM4 comfortable! The "slippy" feeling you mention when lying down can sometimes be minimized by slightly adjusting the headband to ensure the earcups have a secure, but not tight, seal around your ears.
Thanks for choosing Sony. Best regards, Eliab
Amazing Quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation works amazingly well. Battery life is very good as well. The app is a little hard to navigate at first.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi oocece,
Fantastic! We are thrilled to know your satisfaction with the long-lasting battery life, exceptional noise canceling feature, and superb performance of the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice and comfortable, wish the earmuffs wouldn't produce as much heat as it does but I guess that is standard across most headphones. Great audio quality. Battery life wasn't as long as claimed. Ran out of battery multiple times after 10 hours of use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SkylerL, Thank you for the awesome feedback! Good to know you like the comfortable fit and great sound quality of your WH-1000XM4. And to ensure a more comfortable fit and to use the unit for longer periods, please adjust the left and right slider. This unit also has super-soft, pressure-relieving earpads foamed urethane that evenly distributes pressure.
If the duration of the battery is short, please follow the troubleshooting steps on the link below:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP1000466396.html
Hope this helps!
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Shouldn’t have waited to buy them!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a few weeks of regular use I am very happy with my Sony ANC headphones. They are comfortable, easy to use, easy to pair with multiple devices, switch devices easily, and sound great! I wish I had bought them sooner.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jason4, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
A work-from-home staple
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been wanting these headphones for over 6 months, so when these went on sale for Black Friday, I didn’t waste a minute to buy them. These headphones are so comfortable and are truly noise-cancelling. They’re even good to use for work calls. Love that it can connect up to 2 devices at a a time, and I’ve only had to charge them 2-3 times in the month I’ve had them. Best splurge ever!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SandraS, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Best headphones I've owned
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. The noise cancelling is great and the audio quality is fantastic. I wear them most of the day while I work and they're light and comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi QualityMonitor, We're glad to hear that you appreciate the features of this unit. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. -Craig
Good
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling if you’re set on having top quality technology. The app is beneficial to use for eq and adapting to your ears. These have very clear and balanced audio. Unfortunately I can’t give this pair 5 stars due to them not being as loud as I would like. I tend to listen to my music full blast.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mimi, Thank you for this amazing review! Good to hear you like the companion app customization, clear and well balanced audio, and excellent noise canceling feature of your new Sony headphones.
And to ensure optimal listening experience, please fine-tune it using the EQ settings in the Sony Headphones Connect App. For additional troubleshooting steps, please refer to the link below:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Best Headphones I’ve Owned
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve owned. Satisfying bass, great sound customization options in-app, modern design with touch activation instead of several buttons.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nick, Fantastic! We're thrilled you're enjoying the punchy bass, great sound quality, modern design with touch panel sensors, and great customization options using the Sony headphones app. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Perfect
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s been over a year since I’ve purchased these and they are still going strong. Nice sound and awesome base!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarleenS,
That's great! We're glad to hear that you like the sound quality and bass of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David