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Customer Ratings & Reviews

Your price for this item is $348.00
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12480 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 161 Showing 3,201-3,220 of 12,480 reviews
  • Rated 5 out of 5 stars

    Great for sensory control!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As someone who has issues with auditory sensory overload, noise control is very important to me and I didn’t feel like my old headphones were quite doing the job so I was on the hunt for a new pair. I had decided on these after comparing reviews, specs and details on these, the Solo Pros and Bose headphones. One of their best features in conjunction with the noise control is the sliding scale that can let’s you choose how much background noise you’re comfortable with in any given situation. You’re also able to connect to several Bluetooth situations at once which I love. The only thing holding me back, to be perfectly honest, was the price so I kept my eye on them waiting for a solid sale price and I’m glad I did!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ananda, thank you so much for sharing your amazing experience! We are so happy to hear you are satisfied with the outstanding features especially the controllable background noise function and multipoint connection feature of our WH-1000XM4 Wireless Noise-Canceling Headphones.

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Perfect.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved it, it has a perfect sound and it is really comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoseA, Great! We're thrilled to hear that you love the excellent sound quality and comfortable fit of your Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Rated 4 out of 5 stars

    Very good buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is really good and the multi-connecting really helps. The battery is really good. The noise cancellation and mics are top class. Someone looking for premium headphones can go for these. I think the main con will be the speak to chat. I always keep it disable. Overall it's been more than a month and I am really happy with the product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sriharsha,

      Thank you for the positive feedback. we are glad you like the multi-connection and battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Thank you for choosing Sony!
      David Sony_US

  • Rated 4 out of 5 stars

    Good quality

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfort is okay, sound quality is amazing. A little pricey but there are constant sales on this unit. Decent battery life as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello GavinL,

      Thank you for choosing Sony!

      We’re excited to hear that you appreciate the amazing sound quality and decent battery life of the WH1000XM4 headphones. It’s great to know that the value offered through ongoing sales helps enhance your experience. Your thoughtful feedback about comfort and pricing is important to us as we strive to deliver products that enrich your audio journey.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Amazing NC Wireless Headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones for the price, great sound quality, great noise cancellation, and amazing comfort for hours of use. Would highly recommend to anyone traveling, or looking for a pair for your home computer.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi George,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for the recommendation and for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daughter says these are amazing headphones. She uses them all the time!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LawrenceC,

      Thank you for sharing your daughter’s experience! It’s wonderful to hear that she is enjoying the industry-leading noise cancellation and comfort of the WH-1000XM4.

      Thanks for choosing Sony. 

      Best regards,

      Eliab Sony_US

  • Rated 5 out of 5 stars

    Really Nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You won't be disappointed. Comfortable and the sound is gread

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Stuff,

      Awesome! We're glad to hear that you like the sound quality and comfortable design of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Great Headphones !!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones !! Lots of features, comfortable, and great sound quality !!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for the positive feedback, JohnB! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably the nicest and most comfortable headphones I've ever owned. They sound incredible!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Xiad,
      Wow! That's nice to hear that you like the comfortability and audio quality of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Love them!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones i’ve ever had. Super lightweight and the battery life on them is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Luis,
      That's nice to hear that you appreciate the lighweight design and long battery life of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco Sony_US

  • Rated 5 out of 5 stars

    Sony and Me are bestie

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lets talk about the pros and cons Pros: excellent cancellation literally I can’t hear outside noise, don’t worry there’s an option to turn off the cancellation. Great sound quality I can hear the music clearly not like the other headphones I had. This Sony headphones is the best headphones I ever gotten. Buyyy it guys it’s really worth it. Oh yea let’s talk about the cons um let me think… there’s none.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Ashleyip,
      Thank you for sharing your wonderful experience with Sony WH1000XM4. We highly appreciate your review and we're glad that you are pleased with the noise canceling capability and sound quality of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    SONY rocks!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a gift for my husband last december 2023 as Christmas gift and he is still using it now without any problem. So I can say the quality is good, the noise cancellation is excellent overall I am happy with my purchase

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SheilamayS,

      That's great! We're glad to hear that you like the quality and noise cancelling of the headphones. Thanks you or choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Simply Awesome Get these Cans!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok I own Beats StudI 3, Power Beats 3, Bowers & Wilkins PX7 and P5, Bose Soundsport, Bose Buds and now Sony M4 and I'm shocked how great the sound. The Ultimate Test Luther Vandross - Evergreen, Impossible Dream and of course Superstar (Live). Wow found app setting on the equalizer "Voice" it reduces the instruments and elevates the vocals - Simply Smooth; Take it to another level set the EQ on "Excited ." Prepare to be blown away. They run close with the Jabra but because the are over the ear better reduction of noise.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WirelessEnthusiasts, you definitely made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Noise and sound

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise and bass level outstanding. Great color which help me to differentiate my headset we with my son’s headset, he has black ones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rapha, Awesome! We're glad you like the midnight blue color, excelent noise cancellation, and punchy bass of your new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Favorite headphones!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are amazing. They fit comfortably over my ears and the sound quality is amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AndrewG,
      Thank you for your purchase and we're glad that you are enjoying the amazing sound quality and comfortability of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Amazing headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these mainly for my desktop but I use these headphones every day. They are amazing, great battery life, amazing sound quality, and strong bluetooth connection.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sean,

      Awesome! We're thrilled that you are enjoying the battery life, sound quality, and Bluetooth connectivity of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Perfect headset!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the color of the headset and also how good the sound quality of it is. The noise cancellation is perfect for any flight or when you are just on the go.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ryla,

      Perfect! We're thrilled that you like the color, sound quality, and noise canceling function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are so comfortable to wear and the noise cancellation is great! I would definitely recommend them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JLPH, we're glad you like the comfort and noise canceling feature of our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Perfectly well rounded headphones

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome, crisp sound. Long Battery life. The noise cancellation is great. Perfectly well rounded headphones. I use these for WFH and have used them to work out too

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rich,

      Amazing! We're glad that you are enjoying the sound quality, battery life, and noise canceling function of the headphones. It's also great that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have excellent sound quality and are very comfortable. They are also very good with noise cancellation. I like how they fold to fit the case which is much nicer than the case for my last Bose headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Molly,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US