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Customer Ratings & Reviews

Your price for this item is $348.00
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12480 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 172 Showing 3,421-3,440 of 12,480 reviews
  • Rated 5 out of 5 stars

    Great sounds and comfort

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are very comfortable and sound really good. The noise-canceling is great, finally got to test them on a plane. Also, the multi-device connection was a great addition.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Harvey,

      Great! We're glad to hear your 5-star review of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these for working out! The noise cancelling is amazing and the battery life is great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TabithaT, fantastic! We're glad you love our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Headphones.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones. Music, calls, noise cancelling, confort, autonomie, weight, color 5 stars.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ThierryG, Thank you for the 5-star rating! We're thrilled to hear you like the excellent noise cancellation, comfortable fit, lightweight design, color, great sound quality for listening to music and making phone calls. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Fantastic Headphones Set!

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic sound quality! Very comfortable to wear and workout in! It is very easy to connect to my phone!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Vero, You've made an excellent choice! Thank you for upgrading to your new WH-1000XM4 headphones. We're glad you're enjoying all the improvements we made on these headphones. We're also happy to hear you like the amazing sound, easy Bluetooth pairing and exceptional comfort of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice headphones. Connect easily with my iPhone and the sound quality is great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello TheresaB,

      Thank you for choosing Sony!

      We're immensely pleased to hear you're enjoying your WH-1000XM4 headphones. It's great to know that the easy connection with your iPhone and the exceptional sound quality have enhanced your listening experience.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Comfy for long all day meetings

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this headphone. I like this headphone comes with Bluetooth plus the wired option. Noise cancellation is great, comfy for long all day zoom meetings.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ananth, we're glad you like the noise canceling feature and comfort of our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the heaphones on sale. What can i say they have great battery life and noise cancelation. You will not regret this purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lewis,

      Thank you for the 5-star rating and we are glad you like the battery performance of the headphones and the noise cancelling feature of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Thank you for choosing Sony!
      -Craig Sony_US

  • Rated 5 out of 5 stars

    Good headphone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is crystal clear. Comfortable and light to wear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ChingL, We are glad that you like the sound quality of your Sony wireless noise canceling headphones. Thank you for trusting Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Awesome headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Noise cancellation is top notch.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AlexM,

      Thank you for choosing Sony!

      It brings us great joy to hear that you’re enjoying your WH1000XM4 headphones! We’re thrilled you appreciate the top-notch noise cancellation feature. Thank you for sharing your positive experience with us!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Comfy headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones sound great, feel good and the noise cancellation adjusts to the environment.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VisualArts, we're glad you like the sound quality of our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl Sony_US

  • Rated 5 out of 5 stars

    well worth the$$

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound and you can bealley hear a plane with mo music. Is you turn audio on you only hear music. And very comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NicholasS, Thank you for the excellent review! We're thrilled to hear you're enjoying the amazing sound quality, great noise cancellation, and comfortable fit of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    The “go to” for travel headphones.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just get it, if you travel? Get it. If you want some piece and quiet? Get it. If you want quality audio? Get it. Lightweight headphones with Portability in mind? Yes please.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Josue, That's awesome! We're truly happy to hear you're having an enjoyable experience with your new WH-1000XM4 Wireless Noise Canceling Headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you so much for sharing your feedback and for choosing Sony! -Jess Sony_US

  • Rated 4 out of 5 stars

    Good headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable fit. Connection is strong for one device. Will switch connecting to second device if that device is turned on. Overall great sounding headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Excellent choice, Javier! We are glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Best head phone I owned

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality, the sound , the battery life is amazing! I love love love it i saw these on sale and did not think on buying twice

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Headphones, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    best noise cancelling

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these are great the noise cancelling is beyond amazing. i have a big head so these arent exaclty the most comfortable but for what i needed them for which was peace and quiet while studying in a family house they work amazing. they are light which is a plus and the ear pads are really soft

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Grod44,

      We're glad that you like the noise canceling function and weight of the headphones. Your feedback about its comfort is greatly appreciated. Make sure to adjust the headband of the headphones for optimum fit and comfort.

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    LOVE THEM!!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High quality feel… high quality audio. Sooo comfortable! Not to mention the Noise cancellation is amazing! The best I’ve tried (& I have previously owned Beats & Bose)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PeakDesign,

      You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Couldn’t recommend enough!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. The house canceling is awesome and the battery life is crazy good!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Connor, Awesome! Thank you so much for the 5-star rating! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Excellent headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    - excellent noise cancelling - good for calls as well as music - Android app works well for configuring headphone settings - battery lasts forever - good Linux support

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Will, Thank you for the awesome review! We're very pleased you like the excellent noise canceling feature, great sound quality for listening to music and for calls, intuitive companion app, long-lasting battery life, and it works seamlessly for Linux. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! It’s snug on my ears and it’s perfect when you’re in loud places, especially on long flights.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cccc, we're glad you love our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn’t to sure about them but once I tried them they are so worth it they are loud and comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StevenR, we're glad you are enjoying our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing SONY. ~Earl Sony_US