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Customer Ratings & Reviews

Your price for this item is $348.00
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12482 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 180 Showing 3,581-3,600 of 12,482 reviews
  • Rated 5 out of 5 stars

    Comfortable and great sound!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have the best sound I've had. And even better they are so comfortable!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Darren, awesome! We're glad you like the sound quality of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    I can drown out the demons

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I still think this product has the best noise-canceling in the market, and that's it. The sound is satisfactory but far from impressive. It will sound amazing to the average consumer, but if you are not the average consumer and listen to HIFI or use a streaming service like Tidal, the sound is average, even with the AUX cord. Yes, these do support LDAC as well, and it is the same story. The XM4s are aimed at consumers with the increased bass right out of the box. Make sure you wash the back of your ears extra well because of how sweaty you will get wearing these in the summer.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Christopher, Awesome! Glad to hear that you are happy with the sound quality and noise cancelling of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones. Great sound quality and comfortable wearing for long periods of time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TimS,

      Perfect! We're glad that you are enjoying the sound quality and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise canceling are just perfect. Music sound perfect. 100% recommended. Super comfortable. Batterylife up to a week even more.. using it daily

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Molina, We're glad that you appreciate the quality and features of the WH-1000XM4 Wireless Noise-Canceling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. Jay Sony_US

  • Rated 5 out of 5 stars

    Excellent headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphones I have owned. The sound is very good and they are comfortable. I can't for COVID to be over so that I can try them out traveling. I would strongly recommend them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Comfortable with great sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound with no feedback. The headphones are very comfortable and light. Love these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RodneyR, We are thrilled to hear that you love your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for trusting Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Made this purchase for my daughter who loves them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AndrewP,

      Thank you for choosing Sony!

      It brings us great joy to know that the WH1000XM4 headphones have been a wonderful gift for your daughter. Hearing that she loves them truly inspires us to continue delivering exceptional audio experiences for every listener.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Sony is at it again - Great product

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great grab for college student - my kid loves the headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Jmayen,

      Thank you for choosing Sony!

      We’re excited to hear that the WH-1000XM4 headphones have been a great choice for your college student and that your child is enjoying them. It’s rewarding to know our products contribute positively to their daily experience.

      Best regards,
      -Fred sony-global

  • Rated 5 out of 5 stars

    Best out there.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You will love the way they sound. The spatial feature is no big deal personally. It sounds like your in an echo chamber. Your music will be clean and crisp with the perfect bass.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Joshua, Good to know that you love this WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for sharing this feedback. Jay Sony_US

  • Rated 5 out of 5 stars

    Wonderful listening

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony makes the best sounding and best fitting earphones. And this new version of their excellent earphone lineup is no exception. Glad I upgraded to these earphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi THBoc, thank you so much for the 5 Star review!

      We are so happy to hear you are satisfied with the incredible sound quality and comfortable fit design of our WH-1000XM4.

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable, sound is great , but when making calls I had some issues with sound and other caller couldn’t hear me clearly. After updating the software it’s had been good so far.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SamuraiJack,

      We appreciate your review of the headphones. Good to know that updating the software improved your experience with the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great earphones very comfortable design and perfect sound

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Clara,
      Perfect! Thank you for purchasing our WH1000XM4 and we are delighted that you are pleased with the sound quality and comfortability of our XM4. Thanks for choosing Sony! Enjoy! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sound and i love the carry case and light weight

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnthonyC, we're glad you love the sound quality and carrying case of our product! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    The best overhead headphones!!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound, long life battery, great companion when you fly.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Danny,
      That's awesome! We're glad that you found your companion when traveling. We're very happy that you appreciate the amazing sound quality and long battery life of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Great headphones

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I live the fit wnd technology packed into them. As well as a amazing battery life

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for the perfect rating, Jordan! We're glad that you like the features and the battery performance of the Sony WH1000XM4 Wireless headphones. The WH1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! We are looking forward to your next purchase and thank you so much for choosing Sony! - Craig Sony_US

  • Rated 5 out of 5 stars

    Meets the HYPE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have to be the best set of headphones I’ve ever purchased. They sound great, the noise cancelling is perfect and they are light and comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DirEnGrey323,

      Perfect! We're thrilled that you like the sound quality, noise canceling function, and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    A must for students and anyone who likes quietness

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love these! I bought them for my class since I kept breaking my EarPods (wired). I highly recommend, especially for students. I had construction going on right outside my window during my lectures and the noise cancelling blocked out the noise allowing me to focus in class including exams! In some occasions I would used them to take naps while construction was still going outside and I was able to sleep comfortably. I consider these headphones to be my BEST investment.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi lizz,

      Awesome! We're thrilled that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great headphones, and love the blue

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't sound any different than my old XM3's, but I'm not going to complain about that - still some of the better Bluetooth headphones I've heard. Multipoint alone was worth the upgrade, but the Best Buy exclusive colorway really sets them apart from the tired looking black on copper. The blue's very dark, wouldn't have thought twice if you'd told me it was a Massdrop edition. My XM3's suffered from cracks in the weak point in the headband, supposedly this has been addressed with the new model. Only time will tell. Only real complaint is battery life seems ever so slightly worse than the last gen, but it's still more than a full day of use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent noise canceling Headphone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excited with noise canceling future, the material is so soft and feeling comfortable wearing headphone for long time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RajaDP, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Good headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gift for Christmas. Nice surprise and they are enjoying the headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BryanR,

      It is great to hear that the WH-1000XM4 made for such a wonderful Christmas surprise! We are so glad to know the recipient is enjoying their new headphones and experiencing everything they have to offer.

      Thank you for trusting Sony.

      Regards,
      Dominick Sony_US