Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
A trump can Interrupt your listening.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superb headphones that enhance audio quality to amazing levels. Watching a movie in these things is a delight. My one peeve is they are super sensitive to external noise, meaning they will automatically pause and shut off if you so much as cough, sneeze or say hi to your pet. I farted watching Top Gun and it paused the whole movie.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnW, Thank you for the great review! We're thrilled to hear you like the amazing sound quality of your Sony WH1000XM4. If the music suddenly pauses or stops, please try to disable the "speak-to-chat" feature of these headphones. You may refer to this link for more details: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754732.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Still fantastic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I know there's newer and better out there now, but these are still FANTASTIC headphones. Use them all the time and they work great.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your fantastic review, JesseS!
We couldn't agree more—the WH-1000XM4 headphones are still FANTASTIC! Even with newer models available, the XM4 continues to deliver a top-tier combination of sound quality, industry-leading noise cancellation, and comfortable performance that makes them a reliable and effective choice for daily use.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
OMG!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio quality top quality materials top connection quality top quality battery top!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GIULIX90, Thank you for the great review! We're glad you appreciate the excellent audio, built, connection quality and long-lasting battery life of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality, Weight
Great sounding noise cancelling headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony headphones are super easy to connect to two different items. They are light weight,noise cancelling works great,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi maniac4,
Great! We're glad that you like the multipoint function, weight, and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Big bang for your buck
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I want to give these 5 stars, but they don't connect to certain apps reliably (Slack, Zoom, and TikTok frequently have problems). Otherwise the sound is amazing as it the noise cancelling feature. Very comfortable, as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Leslie,
We're glad that you like the sound quality, comfort, and noise canceling function of the headphones. It's unfortunate that you are having issues connecting to certain apps. Make sure to properly set the audio/mic settings of the application. If you are using a computer, you may find this link helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00250089
In case you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
We appreciate you and thanks again for shopping Sony!
Sincerely,
-Ralph
Sony Social Support
- Pros mentioned:Sound quality
My boss has to tap my shoulder to get my attention
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome you can use anywhere. I use these at work because there are so many distractions. The noise cancelling helps me focus. And when I speak, no need to take them down they automatically mute and enhance the outside noise so I can hear whoever is speaking to me. It’s great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ntgtg,
Very nice! We're happy to hear that you're enjoying the smart features and noise canceling of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Good Sound
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones can carry your journey the whole way on an airplane and you wouldn't be bothered with its noise canceling. Sound is probably the best I've had.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dakota, Awesome! We're thrilled to hear that you enjoyed the sound quality and noise canceling of your WH-1000XM4. It's great to know that they made your airplane journey more comfortable and enjoyable. We appreciate your feedback and are glad that the WH-1000XM4 provided you with the best sound experience you've had. Thank you for choosing Sony! - Romeo
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and truly noise cancelling. Happy with purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Patricia, That's great! We're so glad to hear you're satisfied with your purchase. And good to know you like the comfortable fit and excellent noise cancellation of your new Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Battery life, Comfort
a must for any traveler
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Reliable, long battery life, convenient and comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Serge,
Perfect! We're glad to hear that your new headphones suits your needs and expectations. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
- Pros mentioned:Comfort, Sound quality
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good, kinda pricy but theyre comfy and noise canceling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lesli, Thank you for this amazing review of your WH-1000XM4. We're glad you love the exceptional comfort, incredible noise cancellation, and overall features of your headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thanks for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Sony XM4 Purchase Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I switched from an AirPods Gen 1, love it so far. Noise cancellation is great, it is comfy and it sounds good. Both my PC and my phone is connected to it and I simultaneously switched it whenever I use it. I would recommend it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TBK1, Thank you for the positive feedback! Glad to hear that you are happy with the WH-1000XM4 Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
Lifesaver
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These have become my emotional support headphones. I use them at work to block out sounds to help me focus. They work amazing on planes and for daily use. When it's time to buy another pair I'm going for this model because they're better than the nee ones in my opinion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JustinaM,
Thank you so much for your review! We love hearing that the WH-1000XM4 headphones have become your "emotional support headphones." It's great to know that they are helping you focus at work and perform so well on planes and in daily use. We truly appreciate your loyalty and your high praise for this model.
Thanks for choosing Sony.
Best regards,
Eliab
Good, not Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not an Audiophile, but I Love music, especially when I can hear and distinguish each instrument. I really like when I can hear the drumsticks taping the symbols. These headphones sound really good, but to my ears, they don't let me hear individual instruments so well. I returned them and are still searching. Wish I still had my old Radio Shack Realistic headphones from the 70's.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pminter,
Thank you for the feedback. We're sorry to hear the Sony WH-1000XM4 headphones didn't meet your preference for hearing individual instruments. It sounds like you have a great ear for detail, a quality that's often best served by headphones with a more neutral sound profile. If you're still looking for that detailed sound, we invite you to check out our latest model, the Sony WH-1000XM6. They feature a new driver unit and audio processor specifically designed to deliver a clearer, more precise soundstage, making it easier to distinguish each instrument and hear the subtle details you're after.
Thank you for considering Sony products!
Best regards,
Dominick
- Pros mentioned:Battery life, Sound quality
Bose
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. They are also super comfortable and have a long battery life. Great sounds and noise cancelling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anngy, Excellent! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of headphones! Bought 1 for my wife and 1 for myself a couple years ago and bought another pair for my mother this year
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, JamesK!
We are thrilled to hear that the WH-1000XM4 is a Great pair of headphones! It’s the highest compliment that you purchased a pair for yourself and your wife a couple of years ago, and have now chosen to buy another pair for your mother this year.
Thank you for choosing Sony for your entire family!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Excellent Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are so silky smooth and sound fantastic!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jadyx,
Perfect! We're glad that you like the design and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
best overall
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent all-rounders,Sony offers better app controls and multi-device pairing, and supports higher-quality audio codecs like LDAC.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NisarH,
We're thrilled to hear how much you appreciate the great features of the WH-1000XM4 headphones, especially the multi-device pairing and the high-quality audio experience with LDAC!
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Love them!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! They noise cancel quite well, and of course, the quality is great. my only issues are that they fall off my head if i move back too much sometimes (but that might be because i have a small head lol) and they do leak noise at a certain volume. other than these minor issues, they’re great!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShaneZ,
Thank you for the purchase and we're happy to hear that you love the noise canceling and quality of the headphones. These headphones features an adjustable slider (left and right) to ensure comfortable fit for long period of time. The step-less slider, seamless swivel and hanger, and silent joints, make it a pleasure to wear. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Amazing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are an upgrade from the Bose I had. They sound super good and are really comfortable. No regrets switching from Bose QC to these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex, That's awesome! Thank you for upgrading to our new WH-1000XM4 headphones. Good to hear you like the excellent sound and comfortable fit of the unit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Awesome headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound canceling capabilities. Good sound quality. Also super comfortable and simple to setup and connect with iPhone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tbone0705,
Thank you for the feedback. We are glad that you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Thank you for choosing Sony!
David