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Customer reviews

Rating 4.7 out of 5 stars with 12578 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 220 Showing 4,381-4,400 of 12,578 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great alternative to Bose!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are a serious competitor in the upper end of the noise cancelling bluetooth phone arena. I find the noise cancelling feature to be top shelf in and around the house. I haven't had a chance to test in flight but see no reason that they are not state of the art there as well. The voice quality on calls is excellent. The quality with music is very enveloping, like being on stage with the musicians. Very easy to set up makes for a compelling package!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Donagain, Awesome! We're glad are enjoying the noise canceling feature of your new headphones. The WH1000XM4 is perfect for flights. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love these headphones. I was originally looking at the Bose noise cancelling but these are spectacular at almost half the price! The noise cancelling works so efficiently which is my favorite part. The app is also amazing to tweak it to your liking

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello KevinR,
      Thank you for your purchase and getting our WH1000XM4 over other brand is definitely a good decision! We're glad that you are pleased with the noise canceling capability of our XM4 as well as the Sony app. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Amazing headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have several noise cancelling headphones and these are by far the best. Sound quality is top notch. Great battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    noise canceling works great and they are super comfy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi kell, We're glad that you are happy with your headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancellation1, exceptional sound quality, and smart listening that adjusts to your behaviour and your location. Thanks for choosing Sony. Jay Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Easy to use with great sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, easy to set up and use, comfortable. Some functions were too much for me. When I sang along with music, it would stop the music thinking I was in a conversation. I shut that off right away.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DaveRad, we are glad that you like the comfort, sound quality, and ease of setup and use. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best of the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my girlfriend and she loves the color, comfort, and noise cancelling. Highly reccomend, this is top tier.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi James, wow! This is a nice present and we are glad that your girlfriend is enjoying her newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nearly Top Tier

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted something better than average. You can just use these out of the box and they will be okay, but if you like bells and whistles these have them. The app helps a lot. Watch a video on Youtube to get the full benefits of these fantastic headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DSoul,
      Thank you for your purchase and amazing review of our WH1000XM4. It's nice to know that you were able to utilized our Sony app to adjust the settings of your XM4 to your liking. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Good Wireless Headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Satisfied my search for a wireless headset providing quality sound and is comfortable to wear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi C21man, Great! We are glad to hear that you are happy with the sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Really good headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good headphones no problems at all is a 5 star product

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DiegoC!
      Thanks so much for the five-star review! It is fantastic to know that your WH-1000XM4 headphones are working perfectly for you.

      We really appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Great price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't really need them, but at the price they were at had to buy them as a future gift, to good to pass up.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Docsgn,

      We are ecstatic to learn that you found such an incredible deal on the WH-1000XM4! Even if they weren't an immediate need, we are certain that whoever receives these as a gift will be thrilled with the industry-leading noise cancellation and sound quality. It is wonderful to hear that our products continue to be a "must-have" for your gift-giving.

      Thank you for trusting Sony to be a special gift for your loved ones

      Best regards,
      Dominick Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Fantastic!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound which is customizable, very comfortable and super noise canceling!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Oldirish,

      Great! We're glad that you like the sound quality, equalizer function, comfort, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony headset

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My grandson is very happy with this Sony headset. The sound quality is superb and really nice to listen to. I tried it as well and I love it too. And the sale price was perfect because I have other stuff to buy because iwas Christmas time when I bought it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ernie, Thank you for sharing your wonderful experience with your new Sony WH1000XM4 headphones! We're very pleased to hear that you and your grandson are satisfied with the superb sound quality of these headphones. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    The great escape!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use them everyday. You will get lost in the music. ANC is superior. Balanced sound. Quilts material. Lightweight!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi QSound,

      We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones ever!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are totally noise cancelling. pair with anything blue tooth, easy to connect, and my daughter on the spectrum will not leave the house without them. Best investment for a happy kid who also likes to game.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlexandriaD,

      Thank you for the 5-star rating! We're glad to hear that you like the noise canceling of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Touch controls

    Rated 4 out of 5 stars

    Awesome headphones.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, works better than any other headphones I've used. Touch controls can take some getting used to. Wish it had buttons instead.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MrGadgetMan, Thank you for the feedback on your experience with your new Sony WH-1000XM4 headphones! We're glad you like the great sound quality and overall performance of these headphones. At Sony, we are always looking to improve our product quality and features. We have noted your input about the lack of buttons and will be sure to forward this feedback to the appropriate department.
      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Love this product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and noise cancellation and comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MaximoV, Awesome! We're very pleased to hear you like the great sound quality, excellent noise cancellation, and comfortable fit of your Sony XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Almost perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great. Comfortable. Great sound. Great noise reduction. Easy to connect. Exactly what I sought

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Happy,

      Great! We're thrilled that you are enjoying these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Nice sound.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable. Great sound. Haven't played to much with it but have enjoyed the times I've used it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Desiree, Fantastic! We're thrilled to hear that you like the comfort and sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Good noise canceling

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and one of the best noise canceling headphones I have ever tried. Awesome bass and easy to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Wito92,

      Very nice! We are glad you like the noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and enjoy your headphones!

      Regards,
      David Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best noise cancelling headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had several pairs and these are well worth the money. The noise cancelling is awesome and they are very comfortable

    I would recommend this to a friend