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Customer Ratings & Reviews

Your price for this item is $348.00
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12485 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 233 Showing 4,641-4,660 of 12,485 reviews
  • Rated 5 out of 5 stars

    Headphone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are for peace time, with that being said the noise cancelling is great! The (peacefulness) well you can't tell but to me it sounds like I'm in a concert or at times in nature.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JuanG,
      Perfect! Thank you for your feedback and we are delighted to hear that you found peace with the help of the superb noise canceling capability of our XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great headphones - highly recommend

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, top quality you’d expect from Sony. Active noise cancelling is great for studying.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Jomo,

      Thank you for choosing Sony!

      We're honored to hear that the WH1000XM4 delivers the great sound and top quality you expect from Sony. It's especially rewarding to know that the active noise cancelling feature is helping you create a focused environment for studying. Your positive experience is truly appreciated.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is really underrated. Been using it for over a year now with issues!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AzeemD!
      Thank you for taking the time to share your experience with our WH-1000XM4 headphones! We're glad to hear that you've been using them for over a year without any issues. It's great to know that they've fulfill your expectations and provided a reliable listening experience.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Cool

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the quality is good and the sound is clear, I recommend to those who like more bass!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Qazaqstan,

      Awesome! We're glad that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best of the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the best purchase ive made the sound quality is top tier as well as the noise cancellation CRAZY. wouldn’t really recommend for working out they slip to much on my small head lol. But overall you should buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Melanie,
      It's nice to hear that you are pleased with the noise canceling capability and sound quality of our WH1000XM4 as well as the overall performance. Thanks for choosing Sony and for your recommendation! - Marco Sony_US

  • Rated 5 out of 5 stars

    SONY 4 Da WIN

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    amazing sound quality very sleek design in love with them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TechRicky,

      Great! We're thrilled that you are enjoying the sound quality and design of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product! Very nice easy to control the quality is mint overall I would recommend it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarcoB, awesome! We're glad you like our product! Thanks for choosing Sony! Happy Holidays! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Amazing product. Best voice cancellation!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this product mainly for voice cancellation during my work out. It works so well, i feel like i am all alone working in gym even with other ppl around. Great product! May be little less money would be Amazing! ;)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Amigo,
      Perfect! We're glad that the noise canceling feature of our Sony WH1000XM4 performed well specially in blocking unwanted noise. Now, you can enjoy your gym sessions without any distractions. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Quality is very good.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A gift for my Son to replace his broken (3x)Beats studio. My son told me that this Sony is better than beats.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ArlandR,

      Thank you for choosing Sony!

      It’s rewarding to hear that the WH1000XM4 headphones have made a great replacement gift for your son. We’re glad to know he considers them an improvement over his previous brand. Thank you for sharing your positive feedback.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    good sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are bu far superior to its contenders.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VRMcdaniel,

      Thank you for choosing Sony!

      We're excited to hear that you recognize the WH1000XM4 headphones as superior to others. Your appreciation means a lot to us, and it motivates us to continue delivering exceptional products that enhance your listening experience. Thank you for sharing your positive experience!

      Best regards,
      -Fred Sony_US

  • Rated 4 out of 5 stars

    Sounds great, my flaws with it

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great, great battery life, charges super quick, great on planes. Biggest issues it is pretty big not great for small heads. When going to the gym, need to wear an hat to fit without falling off. And it doesn’t have great communication if trying to use it as a headset for a computer. Or at least mine, I’ve got a Lenovo think pad.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Mario,
      Thank you for your review. We're glad that you appreciate the sound quality and battery life of our WH1000XM4. Regarding with your Lenovo Thinkpad having issues communicating with your WH1000XM4, you may check our Online Help Guide for XM4. Here are some helpful links that you can check.

      Pairing and connecting with a computer (Windows 10)
      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752744.html

      Pairing and connecting with a computer (Windows 8.1)
      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752799.html

      Unable to make a Bluetooth connection.
      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752747.html

      Also, make sure that your XM4 runs to its lates firmware version. If not, here's the link for the firmware update.
      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613

      If you need further assistance, please email the below information to socialsupport@am.sony.com:

      Name:
      BestBuy Username:
      Telephone Number:
      Model Number:
      Issue:


      Regards,
      Marco Sony_US

  • Rated 4 out of 5 stars

    Excellent upgrade from XM3's.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Xm4's are an excellent upgrade from the XM3's. New motion detection sensor allows you to pick up music playback after you remove the headphones and put them on again. Noise cancellation is about 40% better, more isolated from environment. The only issues are that the bass is not as deep as the XM3's and the XM4 app is a little different then the XM3 app- the lack of sound position control and sorround (VPT) settings hinders the customization options.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi solo1ne, we're glad that you like the upgrades we made on the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Your feedback about the Sony Headphones Connect app is greatly appreciated. Thanks for sharing your review and for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and noise cancellation and there so comfy you forget your wearing the

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Neil,

      That's very nice to hear! We are glad you like the comfort and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    More Expensive but Worth It

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For me it was worth spending few more dollars for the better sound. Also has decent battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DaveM,

      We're glad that you're happy with your investment. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Best headphones on the market

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Sony headphones provide premium sound with state of the art noise cancelling and ambient sound control for every single environemnt you find yourself in. The seamless bluetooth connectivity to two devices at the same time is a nice perk. Highly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TechEnthusiast,
      Thank you for an amazing review and recommendation! We are very pleased that you are enjoying the premium sound, Noise canceling/Ambient sound features, and overall performance of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing SONY! - Kris Sony_US

  • Rated 5 out of 5 stars

    Samsung XM4 review

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great headphones, I upgraded from the Bose QC45 and I prefer the touch controls and the sound over them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for the 5 star rating, VishK! Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Great for teen metal heads

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these for my 15 year old son. He loves music and he tried the xm5, xm6, and he thought the xm4 were excellent for what he needed. The quality is amazing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AdamQ,

      We're so glad to hear that the WH-1000XM4 headphones were the perfect fit for your son's needs. We agree that the sound quality is amazing, and it's great to know that the model continues to be a favorite.
      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Rated 5 out of 5 stars

    I love them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is so nice, I just love them. The sound is great and they are very comfortable to wear

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Baseball,

      Great! Good to know that you like the sound quality and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Awesome sound!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sound comfortable fun to play with I would recommend these to anybody.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mike,

      Great! We're glad that you like the comfort, sound quality, and user-friendly functions of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    For anyone likes silence

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight and comfortable. Almost silence with active noise canceling on. This is amazing product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Miki,

      Great! We're glad that you're enjoying the amazing features of the headphones like the weight, comfort, and noise canceling function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US