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Customer reviews

Rating 4.7 out of 5 stars with 12578 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 235 Showing 4,681-4,700 of 12,578 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Clear sound for great value with comfort

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid noise canceling headphones. They fit comfortably and operate seamlessly with my paired iPhone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gene, we're glad that you're enjoying the amazing features of the headphones particularly the fit and its functionality with your mobile phone. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sony headphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sound and anc Very comfortable fit Audio quality is excellent

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RayH, Thank you for the 5-star rating! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good. I like it. It sound very good. Very good quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, ChristopherL, Thanks for the comments and for the 5-star rating!

      It’s fantastic to hear that our product has exceeded your expectations. We are sure their amazing Noise Cancelling Technology, and their comfortable and lightweight design will make you like them even more! Do not forget to download the Sony Sound Connect app to enhance the sound quality and the experience!

      Thank you for choosing Sony, have a wonderful day!
      -DiegoV Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I Bought 3, Great for ASD

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought my pair first (I have ASD, Autism Spectrum Disorder) and loved them. I bought my partner a pair, then another for a family member with ASD. Excellent noise cancelation and sound quality. I will put them on when riding the subway and not even put sound on; just let it quiet the noisy subway. I wish they were water resistant but the build quality is solid nevertheless.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jeremy, thank you for your purchase. We are pleased to hear that you are enjoying the noise canceling function and audio quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    The sound is much better than Bose

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound. The bass is much better than expected. Very easy to operate. 100 percent satisfied

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gogo,

      Great! We're happy to hear that you're having an easy time using the headphones and enjoying its sound quality. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Top of the Line

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for something with superior sound quality, in addition to BlueTooth connectivity and noise cancellation and these delivered exceptionally well. Having the ability to adjust the level of noise-canceling is amazing. They sound better than anything else on the market and using 8D audio really allows them to showcase their full potential.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CountryBoy, you definitely made the right choice with these headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.

      To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got yhese headphones because i seen that they were really popular. I wanted to rey them out for work and school. These headphones are my best pair of headphones i have and i never leave home without them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Giaa, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Wonderful Travel Experience

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The balance is spot-on, bass is deep, mids are clear, and highs are crisp. It's a game-changer for travel and noisy environments. The Adaptive Sound Control is clever too, adjusting noise-cancellation settings based on what I'm doing and where I am.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Param, Thank you for the wonderful feedback! We're glad you like sound balance, deep bass, clear mids, crisp highs, and excellent adaptive sound control and noise cancellation of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Tophat

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first noise canceling headphones and there the best. Sounds great and very comfortable to wear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tophat,

      What a great experience for your first noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones amazing Sony products great noise cancelling 5 Stars

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Pass into Tranquility

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My parents are always arguing. Needing to drown out the sorrow, I decided to buy these headphones. The sound quality is superb, but the noise cancellation is where these headphones really shine. I no longer hear my parents argue anymore, not because of these headphones, but because they got divorced.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DaddyJuanito, while we are glad to hear that you are happy with your new headphones, we are sorry to hear about your situation. We hope that your situation gets better soon. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking.

      Regards,
      Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are amazing! So comfortable and the sound is incredible! Great purchase!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Lewie325, We are thrilled to know that you like the sound quality of your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Buy when they’re on sale

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphone when they’re on sale. ANC work comfortable and the bass is ok

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bestbuybuyer24,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great over the head earphones.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable and controls that are simple to use. Noise canceling works great even in a noisy gym.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony noise cancelling headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good design , easy to store and carry , great noise cancelling on the plane .

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Suvorov,

      Fabulous!

      We are so happy to hear you are satisfied with the exceptional noise canceling function- especially when using on the plane, ease of store & use, and stylish design of our WH-1000XM4.

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable. Great noise canceling. Easy to connect wit pc or phone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tray,

      Awesome! We're glad that you like the comfort, noise canceling, and user-friendly functions of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazon quality, amazing sound. The app is good to. Battery power is great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Josh,

      Great! We're glad that you like the sound quality, the Sony Headphones Connect app, and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    headphones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looking for headphones for my husband. He loves these. They do what they said they would do.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi cgood, we're glad to know that your husband loves his new headphones. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for plane travel. Battery last long. Sounds great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Drewable,
      Awesome! We're glad to hear your enjoyable experience with the amazing sound and long battery life of the WH1000XM4. This is definitely great for trips and travelling. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Snap cord in, USB mysteries.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works and sounds great even when you don't bother with the app, good only when your Android is new enough. It helps to know you need to press a little firmly to snap the cord plug into the headphone. Also, the computer finds USB hid interfaces, so there is some unadvertised (secret!) USB functionality, not just charging. Finally, the charging didn't seem to work with a plain 2A charger; only with a computer USB port.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Seth,

      We appreciate your 5-star review of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      It is recommended to use a commercially available USB AC adaptor capable of supplying an output current of 1.5 A or more (If the output current is less than 1.5 A, the charging time will increase, and the music playback time after 10 minutes of charging will decrease.) The full operation with all chargers is not guaranteed.

      ~Ralph Sony_US