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Customer Ratings & Reviews

Your price for this item is $348.00
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12485 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 236 Showing 4,701-4,720 of 12,485 reviews
  • Rated 4 out of 5 stars

    Good for everyday use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very light and comfortable. ANC function is excellent. Sound quality leaves has room for improvement. Sounds a bit muddy compared to the Shure Aonic50

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi User0, Awesome! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't tried it yet, please download the Headphones Connect app, it has an equalizer—which can be customized to fine-tune your music.

      Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Get them

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is great. MUCH better than Bose 35II. Just a tiny less comfortable. Both slide on my head when I bend over. Seems like all over ear headphones are for large heads. I’m a normal sized woman. If you’re deciding between Bose 35II or these, I recommend these. Many more selectable options such as equalizer. I really like the volume control swipe up or down on right ear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mlm7314, Awesome! Glad to hear that you are happy with your new WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. -Carl Sony_US

  • Rated 4 out of 5 stars

    Sony xm4 are great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the battery lasts for days, good noise canceling too

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Asong,
      Great! It's nice to hear that you are pleased with the noise canceling feature and long battery life of our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great over the head earphones.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable and controls that are simple to use. Noise canceling works great even in a noisy gym.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly! It’s very convenient for the gym! Sound is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ClaudiaC, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Awesome Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Headphones are Amazing! Perfect sound ans so smart,i would recommend them to anyone! 5 stars

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JeffJ, Thank you for this fantastic review of your WH-1000XM4. We're really glad you love the amazing noise cancellation and exceptional sound quality of these headphones. We hope you enjoy the WH-1000XM4, not only as noise canceling music listening devices, but as communication tools. Thanks for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    The Best!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sound ... and how they feel over my ears. Fully recommended.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Abdy, Great! We are so glad to hear that you are happy with the sound quality of your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Best Noise Canceling Headphones!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise canceling headphones. Have worn this pair on many flights and I could never travel without it. The best part is the sound which can be tuned to your liking via the Sony Headphones app. I've tried Bose Q45 but switched over to Sony once I heard the sound profile.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Delfino,

      That's awesome! We're glad to hear that you like the industry leading noise canceling of the Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Wearing Them for 2+ years and They Still Rock

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As stated in the title, I have been wearing them up for the past two years (I may be wrong, but it felt like it with everything going on). Fantastic sound quality and noise-canceling is SONY's playground. Getting them for a discount is so worth it, especially as a student that needs to use public transport, not hearing random people talking is the best.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Typewriter, Awesome! We're very grateful for the positive feedback with the WH-1000XM4 Wireless Noise-Canceling Headphones. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. Jay Sony_US

  • Rated 5 out of 5 stars

    Awesome Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fabulous Sound ... Comfy great fit ... Noise canceling works great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi palm, Amazing! We're pleased to hear that you like the sound quality, fit, and noise canceling function of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Snap cord in, USB mysteries.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works and sounds great even when you don't bother with the app, good only when your Android is new enough. It helps to know you need to press a little firmly to snap the cord plug into the headphone. Also, the computer finds USB hid interfaces, so there is some unadvertised (secret!) USB functionality, not just charging. Finally, the charging didn't seem to work with a plain 2A charger; only with a computer USB port.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Seth,

      We appreciate your 5-star review of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      It is recommended to use a commercially available USB AC adaptor capable of supplying an output current of 1.5 A or more (If the output current is less than 1.5 A, the charging time will increase, and the music playback time after 10 minutes of charging will decrease.) The full operation with all chargers is not guaranteed.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Good quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These seem to be good quality. The audio quality is good and the extra features are pretty convenient, though I turned off the automatic switching between the noise cancelling and other features. The hinges seem to be aluminum, instead of aluminum and plastic like other cheaper head phones (though I’m not 100% sure since I can’t see the hinge entirely). But for now it seems like a solid head set.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi hmpt,
      Awesome! Thank you for such a great review. Your kind words encourage us greatly. We're glad to hear you like the great quality and features with your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. - Kris Sony_US

  • Rated 4 out of 5 stars

    Great sounding Head phones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight, Good noise cancellation, Comfortable, descent sound quality but falls short on big bass delivery. Good Value

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TerriC,

      We appreciate your balanced feedback on the WH-1000XM4 headphones, highlighting their excellent comfort, lightweight design, and effective noise cancellation. We understand that bass preference is subjective; for enhanced low-end delivery, you may want to try adjusting the Equalizer settings within the Sony | Headphones Connect app to boost the bass frequencies to your liking. We are glad you find them to be a good value overall!

      Thanks for choosing Sony.

      Best regards, Eliab sony-global

  • Rated 4 out of 5 stars

    One of the best.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are one of the best headphones out there. The noise cancelling works as intended, it pairs easily to the two devices. The transition between the two devices whiles playing sounds is seamless and very fast. The little sensor lets the music pause as soon as you take the headphones off. However, I have found that the music plays if I leave the headphones on my head, or hanging on my neck. I think this is because the sensors end up being covered and mistake my head/cheat for my ears. I would rather pause whatever I’m listening to than rely on the headphones, unless you completely take them off. There’s not a lot of improvement from the XM3s.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best head phone in the world

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This the best headphone in the world. Good for traveling. The quality of the sound is super amazing and the noise canceling is the best of all headphone in the market right now. I will say is get this or get new style of headphones because SONY ARE THE BEST FOR SOUND QUALITY.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi King, Awesome! We're very happy to hear you like the portability, amazing sound quality, and excellent noise cancellation of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    I can’t hear you

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than beats! Noise cancellation was great and couldn’t hear anything other than my music during my last flight. Only negative was the initial connection to my device. It took a little longer other Bluetooth devices I have and I had to download a Sony app. And love the Navy blue color.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LeoIz, Awesome! We are glad to hear that you are happy with the noise cancelling and sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones! Superior noise cancelling and great build quality. 2 years in and still look great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bestbuylikestodissapear, Awesome! Thank you so much for the 5-stars review and for sharing your amazing experience so far with our WH-1000XM4! We're glad you're enjoying all the improvements we made on these headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Thanks for choosing Sony. Sony_US

  • Rated 5 out of 5 stars

    Head phones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them, easy to use and sound fantastic. Also keep the noise out and are light weight

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Salf, That's fantastic! You definitely made the right choice. We are extremely pleased you are enjoying the superb sound quality, noise canceling feature, lightweight, and easy to use of your WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We're very grateful for this feedback! Thank you for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Sony WH1000XM4

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent noise cancelling. Comfortable fit for long term wearing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DLS70,

      Great! We're thrilled that you are enjoying the noise canceling function and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    It will blow your mind

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok so I’ve only owned apple airpods before these and wow is all I can say. The music quality has literally made me emotional during mutiple song. It really feels like you’re in another dimension. 5/5 10/10 whatever the scale is, this is 100%

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome, Manderson1333! We're happy to hear that you are impressed with the Sony WH1000XM4 Wireless headphones. The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig Sony_US