Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Super happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones sound excellent, are feature rich and have a stylish case. The only issue I have had is that sometimes they jump to 100 percent volume when powering on and pairing with my phone. Tech support showed me how to reset the headphones but the issue creeps back in every once and a while. I’m sure they will address it in a firmware update. Other than that I am super impressed with both the sound and build quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ImhotepVII, we're glad that you're enjoying the sound quality of the headphones. We appreciate your feedback about the volume function. Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for your review and for choosing Sony. ~Ralph
They rock
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound i love em worth the price, dont let the price scare you these arenrhe only headphones you need
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Blaine, Thank you for the positive review! We're very pleased to hear you like the awesome sound quality of your new Sony WH1000XM4 and find them worth the price. Thanks for choosing Sony! -Sam
Great Noise Cancelling Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After reading reviews I decided to purchase these headphones. Noise cancelling is the main reason I purchased these. I have a neighbor who has a stereo with a thumping bass that was penetrating the walls. I got these headphones and most of the noise was gone. Because these are bluetooth enabled I was able to have some calming music to help me sleep and that drowned out all of the noise. The sound itself is really good, too!
I would recommend this to a friendBetter than Beats
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones, but hey do irritate my ear piercings. The color and sound quality are great and I would say he cancellation is better than most Beats that I have had in the past. I'm officially a part of the Sony crew.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Katie, thanks for commenting. We're so happy to hear that you love your WH-1000XM4 and you're satisfied with its amazing sound quality, stylish color design, and exceptional noise canceling feature. We greatly appreciate your feedback when wearing these headphones. The WH-1000XM4 has a self-adjusting headband and soft cushioned earcups that cover the whole ear. You may try adjusting the headband slider so that they cover your ears. This will help give you more personalized comfort. Thank you very much for your purchase and for choosing the best brand, Sony! - Romeo
Best purchase by far.!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones I used them daily and the battery life is great. I highly recommend specially for anyone using them for gym workouts or studying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ElianaO, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! Thank you for choosing Sony! -Carl
Best headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are the best in every aspect clarity battery everything.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Angel, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! Thank you for choosing Sony! -Carl
Long use
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have been using it for more than a year. Perfect, no issues. The headphone has no quality issues, but overall the sound cancellation makes the music sound small when I am in public. I charge it once and I can use it for 10-15 hours.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ruiliu, Thank you for the amazing feedback! We're very glad to hear you like the excellent noise cancellation and long battery life of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
M4
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s amazing and feels comfortable, and being able to have to set the sound at your preference is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CesarG, we're glad you are enjoying our your new headphones! Thanks for choosing Sony! ~Earl
Perfect ANC
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did weeks of research looking to replace my 7+ year ANC headphones. These were generally reviewed as the best out there. I am glad to report those reviews were right. Color is fantastic and the NC is ironclad. It's changes based on what you are doing and that is very useful. Swipe motion for skipping and volume control is effective and engaging. Loved these so much that I got my girlfriend a pair too. She loves them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lnf4116, Great! We're glad that both of you are enjoying these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
The dog ate my headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as a gift for my Nephew because his dog (also my nephew) chewed up his headphones I got him for his birthday a few years ago. Top of the line when it comes to quality and he cant be happier when he is studying for his exams.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TimothyL, we're glad your nephew is enjoying our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super great sound, big and clear. Nice mid range and the best ANC
I would recommend this to a friendBrand response from SonyListens
Posted .Hi rddrums, we're glad you like the sound quality of our industry-;leading noise canceling headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Super comfortable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and comfortable fit! Easily paired with my devices. Would buy again!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Speechmommy,
We're glad that you like the sound quality, comfort, and connectivity of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
-Ralph
Fantastic option for headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is exactly what I was expecting and got a good deal as well for it. Delivery was as promised and in good conditions. Great experience overall. If it helps, I checked out every headphone option out there and this is the best price and quality wise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseL,
Thank you so much for sharing your great experience with us! Your satisfaction with your SONY headphones is greatly appreciated. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
Very convenient features. Build quality issues.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones twice within a week. First ones had creaking issues in the ear cups, headband and hinges. For a premium product that is unacceptable. Took them back for Anker XR. Figured for $80 see if they didn't creak. They didn't but very uncomfortable and sound was lacking coming right from the XM4. Got a second pair of XM4 and so far so good. ANC, sound and swipe all make for a great headset. Just wish the build quality was better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BMC1, We are sorry to hear about what happened to your first headphones. This is usually not the case with our premium products. It's nice to hear that you do not have any issues with your second pair. Despite your experience, we are happy that you like the features of your new pair. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent
WH-1000XM4
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I honestly like this headphones, they are extremely comfortable and has a great sound quality. However they are not the secures headphones if you’re gonna use them for active activities and mine broke after 1 year.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Candelaria, thanks for choosing and purchasing our product. We're glad you like the comfort and sound quality of the WH1000XM4! We're sorry to hear that you have an issue with your Sony unit. You may take your device to an authorized servicer for evaluation to determine the repair options available for physical or cosmetic damage. Please check this link for more details:
https://www.sony.com/electronics/support/articles/00006741?utm_source
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Earl
10/10, Perfect (but…)
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got nothing to say, best headphones I have ever had. I’m a klutz so i’ve dropped them a few times and they work amazingly!! Aesthetically so pleasing too, love the color. I just wish sony soundconnect was more consistent with actually working… but the headphones are great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Echo,
Thank you so much for taking the time to share your experience with our WH-1000XM4 headphones! We're thrilled to hear that you consider them the best headphones you've ever had and that they continue to perform exceptionally even after a few drops.
We also appreciate your kind words about their aesthetic appeal.
We understand your concerns about the Sony Sound Connect feature and your feedback is invaluable to us. We are constantly working to improve our technology and your insights help us in our efforts.
Thank you for choosing Sony and we hope you continue to enjoy your headphones!
Best regards,
- Stephanie
Great buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphone quality is very good, sounds even better with equalizer set and the app is easy to work with. Noise canceling is also great and works at home and even in crowded/busy areas. Definitely worth the purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidL,
That's awesome to hear that you are pleased with the sound quality and noise canceling capability of our WH1000XM4 as well as the Sony app where you can adjust and customize the settings to your liking. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco
Great headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve had in a while, the only ones better are the upgraded version.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PhillipN, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
Very good headphones, solid deal!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones, sound quality is way better than I thought. Would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dunes, Thank you so much for the 5 stars! We're thrilled to hear that your Sony WH-1000XM4 and its amazing sound quality exceed your expectations. Thank you for recommending and choosing Sony! Enjoy your Sony experience! -Maria
Sony noise canceling headphones. 5 ⭐️’s
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These noise canceling headphones are really great. The bass response is incredible. I use them in my music studio on keyboards and Bluetooth as well. These are my second pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MichaelT,
Thanks for the feedback and for the 5-star rating! We are truly happy that you are pleased with the audio quality and noise canceling capability of our XM4. Thank you for choosing Sony! - Marco