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Customer reviews

Rating 4.7 out of 5 stars with 12579 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 241 Showing 4,801-4,820 of 12,579 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    WHAT!?

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my wife and she couldn't handle the noise canceling/air pressure while listening to music. I ended up using them myself for a few days and they are amazing. Honestly the best sounding wireless headphones I've ever used. The noise canceling is incredible and the features work flawlessly.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnS, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice sound, good quality, comfortable and good looking

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mechanic, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headhpones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound booth good!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best noise canceling over ear headphones you can buy! Get these over the xm5 due to the xm4 ability to fold up and fit in a smaller carry case compared to the xm5 that dont fold at all. The headphones are worth every penny because when you put them on ALL unwanted noise pollution is gone! Perfect companion for NYC commuters!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gamehead,

      Awesome! We're glad that you like the design and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    tv guy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    for having good connectivity and great battery life, these are nice. sound quality could be better. over all Iam happy with my phones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi tvguy, We are so glad to hear that you are happy with the battery life and sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best ANC!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best ANC Headphones period. Blocks out everything. Comfortable as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rashad, Awesome! We're glad to hear you're enjoying the industry-leading noise canceling feature and comfortable fit of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Love them.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best I have ever tried. Very comfortable and exceptional noise cancelling capability

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Josece,

      Awesome! Good to know that you like the comfort and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Perfect for drowning out crying babies on flights

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphones for frequent flyers, these are an absolute game changer

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Drinksbeerknowsthings,

      Thank you for choosing Sony!

      We couldn't be happier to hear that the WH1000XM4 headphones are making such a positive impact on your travels. It’s rewarding to know they provide comfort and quality sound for frequent flyers, truly enhancing the journey.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice Headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First noise canceling Headphone I have ever owned. So far the fit great and sound great.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best head phones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality and comfort. Very comfortable on ears and head.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Digger, That's great! We're glad you appreciate the overall quality and comfortable fit of the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it, best headphone I ever owned. Good ANC, looks cool, helps me focus at work

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jims,

      Great! We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony noise cancelling

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far the best noise cancelling headphones at this price range.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing. My daughter loves them. They block out all sound. They are comfy. They synced easily with her iPhone. I might end up getting a pair for myself. Great gift and fast shipping.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi dukelover79, We're very grateful for this positive feedback! Glad to know your daughter loves the excellent noise cancellation, comfortable fit, and easy Bluetooth pairing of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Still the best headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down the best over the ear headphones. This is my 4 pair purchased. Given as gifts and everyone loves them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Awesome,

      Thank you for the 5-star rating! We're glad to hear that you like the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Best headphone of 2020

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphone of 2020. I like the sound quality and bass. Will recommend to a friend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rhirhi, Thank you for the 5-star rating! Glad to hear that you are enjoying our WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    If you’re thinking about buying… do it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the first pair of headphones I’ve enjoyed since my Beats Solo’s. I don’t think I’ll ever get rid of them because they’re that comfortable!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RianS, Great! You definitely made the right choice. We're glad you're enjoying all the improvements we made on these headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge. Thanks for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    My head phone experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phones! Truly enjoy all aspects of the item. Well design and craftsmanship.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kovuvision,

      Thank you for the 5-star rating! We're happy to hear that you like the design of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    It will blow your mind

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok so I’ve only owned apple airpods before these and wow is all I can say. The music quality has literally made me emotional during mutiple song. It really feels like you’re in another dimension. 5/5 10/10 whatever the scale is, this is 100%

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome, Manderson1333! We're happy to hear that you are impressed with the Sony WH1000XM4 Wireless headphones. The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Superb!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I handed down my xm3 to my son. This xm4 has better noise cancelling, better sound and fit.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Really Nice, Excellent Noise Canceling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are very nice, the sound quality is good, and the noise canceling is great. Right after I got these headphones my basement flooded and part of the cleanup involved leaving very loud fans running all day but with these headphones I couldn't hear them at all. The adaptive sound control is a really neat featured. A bit on the expensive side but if you worth it in my opinion.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Haley, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Super comfy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been looking for good quality headphones that don’t hurt to wear (I have ear piercings) and these are great! They are a little more grey although they look whiter in the picture but still super cute!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DelaneyM, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl Sony_US