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Customer reviews

Rating 4.7 out of 5 stars with 12579 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 242 Showing 4,821-4,840 of 12,579 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super comfortable, great sound and noise canceling is a god send.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tiger! Awesome! Glad to hear that you are enjoying your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    The best headphones you will buy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a must buy! The sound is so ri h and the bass is booming!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JDCOLIRADO85,

      Amazing! We're glad that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    headphones review

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    one of the best headphones you can buy!! i’ve had these for about a year already and i love them, they have amazing noise cancellation and the different settings you can use for your music is phenomenal! i would definitely give them a try and purchase

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Andrew, we're' glad you like our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good replacement for last pair

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 4 years of use on my old Sony pair, the right ear went out. I went with these after looking at other Sony models, mainly due to price and the specs I wanted -- wireless, noise cancelling, over ear. Talking features are great (noise cancelling turning off when you begin speaking), as is noise cancelling. These aren't as comfortable as my last pair, but do have a slimmer profile. Carrying case is a nice touch. Battery doesn't last nearly as long as my last pair, but given that these seem to have more going on inside, it makes sense.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi malmax, Glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Employees were a great help, headphones are top teir, theres a reason these are still talked about 5 years later 10/10

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JacobK,

      We are excited to hear you feel the Sony WH-1000XM4 headphones are top tier! It is a huge point of pride that these headphones continue to be highly regarded years after their launch. Thank you for recognizing their lasting quality and giving them a perfect 10/10 rating!

      Thank you for choosing Sony.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great job, Sony!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these for the grandson and he was absolutely blown away by the sound quality and features that this headset boasts. He trusted my judgment and thanked me highly for picking these Sony's. I thought enough of my choice to pick up the exact same pair that day for myself, mine are the blue ones. The teenage grandson and myself are thrilled with these headphones!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OldDirty,

      You made the right choice! We're glad that both of you are enjoying these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my XM4 Sony headphones. I use them everyday to watch tv. They work great with my Sony Bravia tv. Never miss what's said and the sound is amazing. Using my phone I downloaded the app and it lets you adjust the bass and other sound features.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Brian1982, great! We're glad you love our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great as usual!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these line of Sony headphones. Did a lot of research on these and I have the original ones which I love the ease of use. Very light and seems flimsy but materials that it’s made from are what makes it light. Only issue I seemed to run into was how many more features this iteration has. So there is a little setup included if you want to get the most out of your purchase. Obviously a little spendy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chhaylatte, Thank you for the 5-star rating! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best pair of headphones

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very crisp smooth sound with good bass! The best sounding headphones with amazing noise cancellation

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JosemanuelG, we're glad you like the sound quality of our product! Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great quality and a very comfortable and the sound is awesome

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Eeeab,

      Great! We're glad that you are enjoying the comfort and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Like these!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and comfortable to wear just adds to the enjoyment

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SMRTSHOPER, Great! We are so glad to hear that you are enjoying the sound quality and comfort of your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music. Thank you so much for purchasing our WH-1000XM4 and for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good noise cancellation, and very easy for traveling

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, AleyshaR,

      Thanks for the 5-stars review! We are glad to hear that you are enjoying your Sony Headphones! We are sure their comfortable and lightweight design will make you love them even more! Do not forget to download the Sony Sound Connect app to enhance the experience!

      Thanks for choosing Sony, have a wonderful day!
      -DiegoV Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Quality product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is excellent and the battery life is great well worth the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kjon, Excellent! Choosing these headphones will definitely be worth it! We are glad you like the amazing sound quality and long-lasting battery life. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Ambient Sound Control—which lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard, and an equalizer—which can be customized to fine-tune your music. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Thank you for sharing your awesome feedback and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Headphone for travel

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as described. Great sound. Comfortable and case is nice

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gram, Great! Good to hear you're enjoying the amazing sound quality and comfortable fit your new Sony headphones.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great sounds super comfortable would recommend to anyone needing wireless headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi mdemars25,

      We're glad that you like the sound quality and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality. Noise cancellation seems to wotk well havent used them outside my home though.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, Cweb! We're glad you like the noise canceling feature of the headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Wireless NC headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been researching for decent wireless headphones and I have been a fan of Sony for quite some time. Sony delivers a great punch for their sound and I have always trusted the quality. These wireless NC headphones have some added features that our quite handy aside from the NC, but the talk through as well. These are the best technology advanced headphones and well worth the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shorty03, we appreciate you being a long time Sony fan. We're also glad that you like the sound quality and ANC feature of your noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable and good sound. Especially like the noise cancelling feature.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sonos, Excellent! We're glad that you like the comfort, sound quality, and noise canceling function. The WH-1000XM4 a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    good for bass

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love head headphones so much!! i’m an edm lover so subtronics goes so hard in these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ArmandoV, great! We're happy to know that you love your new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound. Extremely quiet. Comfortable on the ears. Better than the Bose brand!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HPhrustrated, Perfect! We're glad you like the sound quality, comfort and overall performance of our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony! -Jess Sony_US