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Customer reviews

Rating 4.7 out of 5 stars with 12579 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 247 Showing 4,921-4,940 of 12,579 reviews
  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Fantastic Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic headphones, very lightweight, great sounding, excellent noise canceling.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent noise cancelling headphones. Quality sound and very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Unsatisfied, Great! We're glad to hear that you like the comfort, sound quality, and noise canceling feature. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Most incredible headphones made

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High quality sound and comfort make these the best Bluetooth headphones on the market

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi V3NOM, good to know that you're enjoying the sound quality and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location.

      To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony is at it again - Great product

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great grab for college student - my kid loves the headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Jmayen,

      Thank you for choosing Sony!

      We’re excited to hear that the WH-1000XM4 headphones have been a great choice for your college student and that your child is enjoying them. It’s rewarding to know our products contribute positively to their daily experience.

      Best regards,
      -Fred sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great quality and price!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works amazing! Sound canceling is superb! Never fails for Best Buy purchases

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Santana, Thank you for your wonderful review of the WH-1000XM4 headphones! We're thrilled to hear that you are enjoying the great quality and price, and that the sound canceling feature is working superbly for you. It's always fantastic to know that our products are meeting your expectations and enhancing your listening experience. We appreciate your continued trust in Sony and your positive feedback on your Best Buy purchase. Enjoy your music! - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony wireless noise cancellation headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best product that I have bought… I was ani v to buy the beats but when I heard the quality and the noise cancellation, I fell in love with the Sony ones. Will recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sandra, fabulous! You've certainly made a great choice! We are truly happy to hear that you love your WH1000XM4. Thank you so much for the recommendation and for choosing the best brand, Sony! - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound. Super nice noise cancellation. Very comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Buzzsaw, Thank you for this amazing review of your WH-1000XM4. We're glad you love the comfort, superb sound quality, excellent noise canceling, and overall features of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for your purchase and for the 5-star rating! -Jess Sony_US

  • Rated 5 out of 5 stars

    Better than xm5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth it for the price, I bought it for $170 and it is still worth it after 5 yrs

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jhon,

      We are really happy to hear that your Sony WH1000XM4 headphones have been worth it for you even after 5 years. Their excellent noise cancellation, comfort, and sound quality truly make them a great long-term investment. Thank you for sharing your positive experience and for trusting Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Actually really great product, my son loved his gift

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SaraiM,

      Thank you for choosing Sony!

      It brings us great joy to hear that the WH1000XM4 headphones made such a wonderful gift for your son. Knowing they brought him happiness and met your expectations encourages us to keep delivering products that connect people through exceptional sound and thoughtful design.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Refreshed model of version 3.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones on the market. Very comfortable and premium designed.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi eduardo,

      Great! We're glad that you are enjoying the comfort and design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Sony earphone

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Sony earphones is very light and block all the sound around you! Very nice

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi 2046,

      Great! We're glad that you like the weight and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Samsung XM4 review

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great headphones, I upgraded from the Bose QC45 and I prefer the touch controls and the sound over them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for the 5 star rating, VishK! Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sony Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and noise cancelling. Nice soft fit.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DerrickH,

      You made the right choice! We're glad that you like the sound quality, noise canceling function, and fit of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Effective Noise cancellation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Construction activity in my condo building was very annoying. These headphones effectively cancelled out the noise and allowed me to perform my day to day routine.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi robert,

      You made the right choice with the Sony WH1000XM4! We're thrilled that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    amazing!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good audio for the price. i purchased when it was on sale so it was the perfect deal.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi hy12,

      We're thrilled to hear you're enjoying the excellent audio quality of your WH-1000XM4 headphones, especially when you found the perfect deal! It's fantastic to know they're delivering the immersive sound experience you were looking for. Thanks for choosing Sony.
      -Eliab Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Very nice headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek looking comfortable headset with great sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TXgamer,

      Great! We're glad that you like the design, comfort, and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Get them!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. The adjustment to different places and noise levels are phenomenal. The noice canceling is great, when I’m sharing an office for the day and really need to focus. I live in NYC and my commute has been so much more peaceful.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi QLee, Thank you for the 5-star rating! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Sony Over Head xm1004

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Okay controls. In ear voice in annoying. Very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KG4040,

      Very nice! Thank you for reaching out to us today. We're always happy to hear from you. We're glad that you're enjoying the sound quality, controls and comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best I've ever owned

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't think headphones could get better than the XM3...but I was wrong. The noise cancelling in these headphones is unmatched. Additionally, you can connect two devices at the same time. This is great when I'm traveling because I can connect my phone and tablet at the same time rather than disconnecting one and connecting the other.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gary214,

      You made the right choice! We're glad that you like the noise canceling and multipoint function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Wouldn’t pay full price

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable and great sound. Great but if on sale for 100$ off

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Andrew,
      Thank you the 5-star rating! We're glad to hear you like the great sound and comfortable fit with your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris Sony_US