Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Excellent wireless headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are currently the best wireless headphones on the market in their price range. Nice that you can Bluetooth pair with more than one device (e.g. computer and phone). Audio quality is very good and the equalizer app allows you to easily tweak sound profile to your preference. This item periodically goes on sale and at sale prices nothing else on the market comes close.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LLLL,
We're glad that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
-Ralph
Sony for the win
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had an expensive pair of Bose headphones that lasted me year, but they eventually gave out and I needed another pair but I wanted something different, so I tried these and I’m impressed! I will have to say they are way better than my Bose headphones! The sound is superb and the noise cancelling is so good! Worth every dollar spent!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steelfold,
We regret to hear about what happened to your previous headphones. You made the right choice in upgrading to the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
M4 for the win over Apple Air Pods Max
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent cans - and before being too harsh, ask yourself: how much degradation happens to your music via Spotify? Hook into a lossless source first as a true test. Light, easy weight, decent build quality. I love the ability to connect to two bluetooth sources and it works well even between my PC and iPhone 11 pro. The closest comp may be the Airpod Max and at twice the price, get these and a pair of Airpod Pros or better give the 250 bucks to your local animal shelter. Apple is trying to go elite brand and it’s a huge turnoff in this pandemic economy. Go with M4s.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi evanseattle, We are glad to know about your experience with your new Sony wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for trusting Sony! -Vincent
Great Headset for Office/Work Life
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little expensive but you get what you pay for. Great sound quality and theyre really comfortable. I really enjoy working in them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BradW,
You made the right choice! We're glad that you like the sound quality and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Happy
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I live this device, no to happy yhst when it disconnected when i talk and i missed some request during work time use
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, CarlaV.
We are pleased to hear that you generally love your WH-1000XM4 headphones, but we are very sorry to hear about the frustrating issue with disconnections during calls or when speaking, which is causing you to miss requests during work time. That is certainly not the seamless, reliable experience we intend to deliver, especially for professional use.
The WH-1000XM4 has a feature called "Speak-to-Chat" that automatically pauses music and can disconnect from a call when it detects your voice. If this feature is enabled, it may be interpreting your work conversations as a signal to pause/disconnect.
We strongly recommend checking the following in the Sony | Headphones Connect app:
Check Speak-to-Chat: Locate this setting in the app and try temporarily disabling it to see if this resolves the disconnection issue when you speak.
Check DSEE Extreme: While less likely to cause disconnections, ensuring this is off during critical calls can sometimes improve stability.
Check Firmware: Make sure your headphones are running the latest firmware update, as updates often include stability fixes for connectivity.
If disabling Speak-to-Chat does not solve the problem, please contact our support team directly. They can guide you through more in-depth troubleshooting steps:
Sony Support Contact: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We sincerely apologize for the disruption this has caused to your workflow and are committed to helping you resolve this quickly. Thank you for choosing Sony.
Best regards, Gus, Sony Social Media Team
Best headphones ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s better than JBL headphones I highly recommend this one
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your enthusiastic review, MaamaqC!
We are absolutely thrilled to hear that the WH-1000XM4 have impressed you and that you feel they are superior to the competition! That is high praise, and we appreciate your strong recommendation.
We designed the XM4s to deliver industry-leading noise cancellation and premium sound quality, so it's rewarding to know you love the experience.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Great headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my headphones. The sound quality is great and i love the noise cancelling feature. Almost as much as i love that i can change the volume and songs just by swiping on the right earphone. Just great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MickelleM, Thanks for sharing your experience. We are glad that you love your new Sony WH1000XM4 wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent
Great purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am in love with these headphones, been looking for a new pair for a while and these are definitely my favorite.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Isaiah,
We're thrilled to hear that you're in love with your new WH-1000XM4 headphones! It's fantastic to know that your search for a new pair ended with our headphones being your favorite. We appreciate you sharing your positive feedback. Thanks for choosing Sony.
Best regards,
Eliab
Sony has Done a Solid Job Again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth Every Single Cent. Coming from Sony - WH-XB900N to these has been worth it. The app and features of this made the upgrade worthwhile. The battery life is almost all day trust me from someone who uses his headset throughout the day. Looking forward to this year's upgrade to the Sony WF-1000XM3 for a better travel/ commute option. Buy the WH-1000XM4 you will not regret it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Techie88, Great! We're pleased to hear you feel that the WH-1000XM4 is worth its price. Good to know you like the overall features of the app and the long-lasting battery life of the unit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Love them
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are incredibly comfortable and the sound quality is AMAZING.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sunshine90,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
-Ralph
Great purchase!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these headphones for work where I needed to listen to people speaking and sometimes whisper. They have been great! They also stay charged for a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello StarrmL,
That's great! It's nice to know that our XM4 headphone was able to help you concentrate on your work. Thank you for choosing Sony! - Marco
I never want to take these off
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality! Extremely comfortable! I never want to take these off!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mikey,
Awesome! We're thrilled that you are enjoying the comfort and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
The best overall
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My favorite out of my two dozen headphones. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TeeheeMF,
That's fantastic to hear! We are incredibly thrilled that the WH-1000XM4 headphones are your absolute favorite among your extensive collection. Thank you for the high recommendation!
Thanks for choosing Sony.
Best regards, Eliab
Bluetooth Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality and battery life are both very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amity, Excellent! We're very pleased to hear you're enjoying the great sound quality and long-lasting battery life of your Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Great Headset!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones look beautiful and simplistic. The sound quality is superb and the touch pad controls work well as long as you are slower and deliberate with your movements. The audio can pause whenever you take the headset off, this feature works well enough. In the beginning my music would continue playing once i removed them but i haven't had many issues with it in the past few weeks.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Costumer,
We're glad that you're enjoying the amazing features of the headphones like the sound quality, touch controls, and Speak-to-Chat function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Sony Xm
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect Noise Cancellation! I use these daily for everything!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MoeG, We're very grateful for this positive feedback! It's wonderful to hear that they are perfect for daily use, thanks to their exceptional noise cancellation. Thank you for the 5-star rating and for choosing Sony! -Jess
Best out
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best audio best noise canceling head set out very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Halfnhalf, We're very grateful for this positive feedback! Good to know you like the comfortable fit and industry-leading noise cancelation of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Great Produt!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones for my daughter as a graduation gift. They loved them. The sound quality and the noise cancelation is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JulioS, we're glad you love the sound quality and noise canceling feature of our product. Thanks for choosing Sony. ~Earl
Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth every penny. The sound is great and the noise canceling really works
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lize,
Awesome! We're glad that your investment is worth it because of its amazing features like the sound quality and noise canceling function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Big Fan!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am such a fan of these headphones! The noise canceling is quite nice, I was very apprehensive about the price at first, but I truly believe the headphones pay for themselves in the long run.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Tanner,
Wow! Thank you for being such an amazing Sony headphone fan. We appreciate you. We're glad that you like the noise canceling feature of our WH1000XM4. It is really worth the price. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco