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Customer Ratings & Reviews

Your price for this item is $348.00
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12486 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 250 Showing 4,981-5,000 of 12,486 reviews
  • Rated 5 out of 5 stars

    Big Fan!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am such a fan of these headphones! The noise canceling is quite nice, I was very apprehensive about the price at first, but I truly believe the headphones pay for themselves in the long run.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Tanner,
      Wow! Thank you for being such an amazing Sony headphone fan. We appreciate you. We're glad that you like the noise canceling feature of our WH1000XM4. It is really worth the price. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 4 out of 5 stars

    Review after a Month: (Good for Casual use)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first headphone. Pros: Sound quality, touch functionality, It detects when you speak and turn of the noise cancel for a while Cons: Ear hurts after wearing it for a while, Touch is sensor is low quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HarshG, Thank you for your honest review. We are glad to hear that you are enjoying your WH-1000XM4 headphones! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great wireless headphones.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice headphones, good sound cancelling, comfortable and high quality sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi amibb,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Excellent Headphone Choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of these headphones are just amazing. I use them daily on my trips to campus. Really great sound quality, excellent noise cancelling, and the over-ear build helps to keep my ears warm in the cold, which is a nice bonus. It's on the higher end of noise cancelling headphones, both in price and quality, but it's definitely worth it. Would recommend over other products.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi THECalebino, We are happy to know that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Craig Sony_US

  • Rated 5 out of 5 stars

    Carolina

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good and very good looking piece my daughter has for college and helping her good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's fantastic to hear, MartaG!

      We are so glad the WH-1000XM4 headphones are working out so well for your daughter in college.

      You picked a top-tier pair of headphones that are perfect for a demanding college environment. The XM4's combination of industry-leading noise cancellation and exceptional sound quality means she can block out noisy dorms and libraries to focus on studying, and then fully enjoy music or movies when it's time to relax.

      And yes, they are a very good-looking piece of tech!

      Thank you for choosing Sony to help your daughter succeed!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 4 out of 5 stars

    An incremental improvement.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you don't care about multi-point connection for your headphones - the XM3 will be a wiser buy from feature and price point. I've been buying this line since XM2 and the improvements in terms of noise canceling have been good, the sound profile has not seen any huge change over the years. The bass is still punchy to the point of overbearing and the mids and treble are not as pronounced as its competitors. It's still the best of its class out there but the next model better have a refresh in design and sound profile or there's no point in upgrading these cans for the next couple of years.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi azrael99, we're glad that you continue to enjoy this line of Sony Headphones. Your feedback about its overall improvement in sound features and functions is greatly appreciated. Rest assured that this will help us improve the quality and performance of our products. Thanks for sharing your review and for always choosing Sony. ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Winner over QC by far

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After trying out Bose QC this was an easy winner and in my opinion, xm4 beats QC everywhere except comfort. Everything including the trade-off was more than worth it. I highly recommend it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Azar, we're glad you like our industry-leading noise canceling headphones! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    SONY HEADPHONES

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great noise canceling, but I am in fact a a bass head, and they didn’t have enough bass for me personally, great headphones but just not what I was looking for.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello EliR,
      Thank you for sharing your feedback and we're glad that you appreciate the noise canceling capability of our XM4. Your comment is highly appreciated and will help us improve our future products. Thanks for checking Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Outstanding!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones produce the best sounding music I have ever heard coming from headphones. I would compare the quality of the sound to some of the best studio equipment out there. The noise cancellation is perfect. I’m not sure what else they could do to these to make them anymore perfect. They are totally worth the price. Definitely get what you paid for with these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Asheahan, we're glad you like the sound quality and the noise canceling feature. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Good headphones

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality headphones. Noise blocking. Would recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Scoops, Thank you for sharing your review of the Sony XM4 headphones! We're thrilled to hear that you're enjoying an incredible listening experience, thanks to its exceptional sound quality and noise-cancelling features. Thank you for choosing and recommending Sony! Enjoy! -Maria Sony_US

  • Rated 5 out of 5 stars

    A big step up from other headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable, very noise cancelling. A big step up from Bose!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Traveldrew67, thank you so much for the perfect star rating! We are so happy to hear you are satisfied with the comfortable design and fantastic noise canceling function of our WH-1000XM4.

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are awesome, there super light and comfortable, the sound is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BiggRodd, Awesome! Glad to hear that you like the comfort and sound quality of your new WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US

  • Rated 5 out of 5 stars

    As good as advertised

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From the packaging to the actual headphones and accessories all feel premium. The sound of the actual headphones are the best in class for Bluetooth in my opinion. Only knock would be it feels like it could break east if not folded carefully.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ricky, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Best wireless headphone in market

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound and noise cancelation. Also very comfortable for long use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DFrancis,

      Glad to hear that you are happy with the sound quality, comfort, battery life and noise-cancelling of the WH-1000XM4 Headphones. If you have not already, you may download the Headphones Connect app to access our features which include the equalizer to fine-tune your listening experience.

      Regards,
      Carl Sony_US

  • Rated 5 out of 5 stars

    hurt my ears and i wear glasses

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they lowkey hurt my ears lol, like i wear glasses and they hurt my ears especially if i wear then for like more than like two hours. other than that theyre so good i dont know how to use the custom button but i love the noice cancelimg feature

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi gublerlover, we're glad you love our industry-leading noise canceling headphones. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing SONY! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the quality and sound of these headphones and beautiful color

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jen3, Excellent choice! We are so glad to hear that you are enjoying your new WH1000XM4! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable - battery lasts forever. Pretty good a noise cancelling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Moso,
      Fabulous! We're thrilled to hear you like the comfort, long battery life and amazing noise cancelling features of the XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable, long battery life. Work well. Would buy again.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jaye, Glad to hear that you are happy with the comfort and battery life of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sound great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound amazing and the noise cancellation does the job but if your a bass person these are not for you as they lack bass but the sound quality is what makes up for it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SteveC,
      Great! It's nice to know that you are amazed by the audio quality and superb noise canceling capability of our XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Best noise canceling headphones I’ve used

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For Bluetooth headphones, I used to have JBL E55bt and these cannot compare to those. The sound quality is excellent and the noise canceling makes it so that I hear almost nothing. The speak to chat is a good improvement over the quick attention but the time it takes to go back to my music is a bit too long and it’s a bit sensitive since it activate it I’m laughing or humming to a song.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ELuu,

      You made the right choice with these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      We also appreciate your feedback about the Speak-to-Chat function. Thanks for choosing Sony.

      ~Ralph Sony_US