Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Sony X4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I definitely enjoy these headphones. Ive had no isses with the quality of the headphones, and the sound is well enough to mute out airplanes flying above
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alyssa, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! Thank you so much for choosing Sony! -Carl
- Pros mentioned:Sound quality
Satisfaction Thy name is Sony
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have used everyday since my purchase and the headphones app from Sony makes a huge difference in playback, smartest pair of high definition wireless headphones that I have experienced personally
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Xavier,
That's great! It's nice to hear that you are satisfied with the performance and quality of our WH1000XM4. We're glad that you are pleased with the Sony app as well and were able to set your headphone to your liking. Thank you for your trust and for choosing Sony! - Marco
- Pros mentioned:Sound quality
Must buy- no regrets
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is great. They have been adding nice updates to adapt the sound to any environment.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RociB, Thank you so much for the 5-star rating! We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 headphones have indeed received several updates that enhance their performance and adaptability to different environments. The latest firmware update, version 2.7.1, released on December 12, 2024, includes improvements such as enhanced Bluetooth connection stability, improved hands-free calling quality, and general performance enhancements. These updates help the headphones adapt better to various environments, ensuring a consistent and high-quality sound experience!
Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
My dad loves these! Great sound quality!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my dad as a birthday gift and he absolutely loves it! He is big into music and sorta audiophile and he raves about the sound quality! Couldn’t be happier with this purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sumit, we're glad your dad loves the sound quality of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Shouldn't Have Had to Buy but Product is Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'd actually purchased same item 10/31 and then saw Black Friday sale - sadly wasn't allowed to price match so forced to return 1st pair only to buy same again but $100 less. GREAT headphones, though. Excellent sound & great noise cancelling. Sorry to waste employee time returning and restocking but wasn't letting a $100 savings go.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bxgrlb4,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Love it
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! Superior noise cancelling and great build quality. 2 years in and still look great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bestbuylikestodissapear, Awesome! Thank you so much for the 5-stars review and for sharing your amazing experience so far with our WH-1000XM4! We're glad you're enjoying all the improvements we made on these headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Thanks for choosing Sony.
- Pros mentioned:Comfort
Decent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent headphones. Good for wearing while doing a light workout.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback on the WH-1000XM4, SeanR. We're glad to hear you find them suitable for light workouts and appreciate their overall performance. Comfort is a key feature of the WH-1000XM4, and wearing them correctly ensures an even better experience—making sure the earpads cover your ears properly and the headband rests softly on your head can help maximize comfort and the effectiveness of the noise-canceling feature. These headphones are designed with both durability and a comfortable fit in mind, supporting longer periods of use whether relaxing or getting active. If you have any additional thoughts or suggestions, we'd love to hear them!
Thanks again for choosing Sony!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Bass
Good but not Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good but not great. The bass is hands down really good. The mids I can’t seem to get down to my taste but highs are good. Overall they do provide a good sound experience. The app is ok because of the equalizer but aside from that it sucks. The dual device connection is crap. They sometimes connect without any problems but 8 out of 10 times it doesn’t connect. Sometimes it says the headset connects to my iPhone but the app will say it’s not. I have to delete all connections and start all over. Overall on sale they’re worth the buy. Full retail...wouldn’t recommend.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Music
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is really good. Long hours before charging the head phones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Licha,
Great! We're glad that you like the comfort and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Currently, these are the best I've used
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've tried various models/brands of noise cancelling headphones, and these are the best overall. The NC works really well, the audio is really good, including bass delivery without crushing the mids. I think these are a bit better than the v3 in sound, and maybe a little in NC, but the differences are not huge. These seem to have less of a plastic "creak" when handling than the v3.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SHMC, you made right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
- Pros mentioned:Sound quality
I live in these
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had my eye on these for over a year. The black Friday price and extended return policy made me go for it. I love these for my music, great range. The controls are simple. And i keep this paired to my phone, taking phone calls is easy. Clear. Reluanle. I get 40ft range easily. Superb sound, which really is the most important thing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SSDOG,
Awesome! We're thrilled that you are happy with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Awesome Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Headphones are Amazing! Perfect sound ans so smart,i would recommend them to anyone! 5 stars
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeffJ, Thank you for this fantastic review of your WH-1000XM4. We're really glad you love the amazing noise cancellation and exceptional sound quality of these headphones. We hope you enjoy the WH-1000XM4, not only as noise canceling music listening devices, but as communication tools. Thanks for choosing Sony! -Jess
- Pros mentioned:Sound quality
Better than Beats
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones, but hey do irritate my ear piercings. The color and sound quality are great and I would say he cancellation is better than most Beats that I have had in the past. I'm officially a part of the Sony crew.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Katie, thanks for commenting. We're so happy to hear that you love your WH-1000XM4 and you're satisfied with its amazing sound quality, stylish color design, and exceptional noise canceling feature. We greatly appreciate your feedback when wearing these headphones. The WH-1000XM4 has a self-adjusting headband and soft cushioned earcups that cover the whole ear. You may try adjusting the headband slider so that they cover your ears. This will help give you more personalized comfort. Thank you very much for your purchase and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Sound quality
Favorite Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My first pair of headphones and I love them so much! The noise canceling feature is super nice to have especially whenever I'm in a noisy environment and I'm able to hear more of the bass out of my songs than I've ever heard before. I use these almost daily and I can't get enough of these headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mary,
Awesome! We're glad to hear your new XM4 headphones suits your needs and expectations. Nice to know you are enjoying the amazing sound quality, bass and noise canceling features of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
Make sure you have Best Buy insurance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've Loved These headphones for so many years the only thing that I dislike is that I have a bad habit of them breaking every year and a half but having Best Buy insurance does help
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Dante,
Thank you for choosing Sony!
We're truly delighted to hear that you've enjoyed our WH1000XM4 headphones for so many years! Thank you for your valuable feedback regarding their durability; we will share your insights with our Sony team. We're also pleased to know that Best Buy insurance has been beneficial for you. Your loyalty is greatly appreciated, and we look forward to continuously improving your listening experience!
Best regards,
-Fred
- Pros mentioned:Comfort
Fantastic Headphones worth every penny.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am 80% deaf and am not able to read the fine print any longer. I listen to audible books, these headphones are the answer to transient sounds leaking around the seals of the ear muffs. I am extremely satisfied with these headphones, words cannot express my appreciation of these very comfortable and hearable headsets.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jaques,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and comfortable. Good noise cancelling feature
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Headphones, Thank you for this wonderful review of your WH-1000XM4. We're glad you love the exceptional noise cancelling, sound quality, comfort, and overall features of your headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Sony rocks
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect, absolutely best purchase I have ever made.! The noise cancellation is amazing!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RosalindaC, thanks for your great review of the WH-1000XM4 headphones! We're glad you're enjoying them and love the noise cancellation feature. Your feedback is appreciated! Enjoy your listening experience, and thanks for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Love. Love.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these. So quiet. Salina quality is good. Blocks out family noises. Especially since we are all home during pandemic. I love that I can touch one speaker and it will mute the music and I can say hi to someone quickly and then when I let go the music resumes. I don’t have to find phone and stop music or take them off. What a great feature. Amazing product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Piratedan,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Love it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What else is there to say. Comfort is great noise cancelling is excellent
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yourfriendlyneighbor, We're glad to hear that you love this unit. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for giving the product a perfect rating! Jay