Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound very comfy, just wish they had some waterproofing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gabe, Thank you for your input to improve the features of the WH-1000XM4 Wireless Noise Cancelling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancellation1, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Thanks for sharing this feedback. Jay
- Pros mentioned:Sound quality
Best noise canceling headphones out there
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing bluetooth audio headset. Best noise canceling headphones out there bar none. Everyone I show these to and have them try them are blown away on the noise canceling effectiveness of them. Only con is that you cant use them for gaming on a computer/use the built in mic at the same time (bluetooth limitation in general for stereo audio/mic usage at the same time)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Akoi,
We're thrilled to hear your 5-star review of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about using these headphones for gaming is greatly appreciated. Thanks for sharing your review and for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Comfortable
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones surprised at the comfort and noise canceling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RandT, thank you for the 5-star rating! Good to know you like the comfortable fit and excellent noise cancelation of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Sony Headphones Rock
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and excellent noise dampening. Very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GreginGrandville,
We're glad that you're enjoying the sound quality, noise canceling function, and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Buy these neow!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality was great. Price was even better (got them on sale for $279.99). Did not keep them because I was looking for something with better sound quality and noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Skippy, We're glad that you liked the sound quality, however, we're sad to hear that you returned them. We hope that you'd still consider our products in your future purchases. Thanks and regards, -Craig
- Pros mentioned:Sound quality
Well worth the money!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sounding bluetooth headphones I have heard. The noise cancelling easily handles busy traffic or loud noise. The bluetooth hissing found on all bluetooth headphones is minimal. Nothing will ever beat wired headphones, but these manage to matchup incredibly well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DDDan,
Great! We're glad that you are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Must buy. Great fit. Great Sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bbfan,
Perfect! We're glad that you like the fit and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Must buy. Great fit. Great Sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bbfan,
Perfect! We're glad that you like the fit and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound qualityCons mentioned:Price
Excellent Sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are pricey but worth the money. Use for gaming and music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Michelle, Awesome! We're glad that you like the sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
As good as advertised
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.From the packaging to the actual headphones and accessories all feel premium. The sound of the actual headphones are the best in class for Bluetooth in my opinion. Only knock would be it feels like it could break east if not folded carefully.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ricky, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Good ANC + sound but uncomfortable
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound pretty good for the price point. Their main advantage, though is the noise cancelling. The only thing is, they're uncomfortable after wearing them for a little while. I would also not recommend this item if you need to switch smoothly between devices. You have to manually disconnect from the other device before you can use the other.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
hurt my ears and i wear glasses
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they lowkey hurt my ears lol, like i wear glasses and they hurt my ears especially if i wear then for like more than like two hours. other than that theyre so good i dont know how to use the custom button but i love the noice cancelimg feature
I would recommend this to a friendBrand response from SonyListens
Posted .Hi gublerlover, we're glad you love our industry-leading noise canceling headphones. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing SONY! ~Earl
- Pros mentioned:Sound quality
They rock
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound i love em worth the price, dont let the price scare you these arenrhe only headphones you need
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Blaine, Thank you for the positive review! We're very pleased to hear you like the awesome sound quality of your new Sony WH1000XM4 and find them worth the price. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ANC over the ear headphones for the price, funny thing is my wife wanted a pair for relaxation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sale, we're glad you like your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Great Overall but a Small Software Issue
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good but not great. Sometimes the ambient sound feature will turn on randomly and pause whatever you sre listening to. It doesn't happen often but it's really inconvenient when it does. Otherwise the headphones sound great and are very customizable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelI, we're glad you are enjoying our product. We're sorry to hear that you have an issue with your Sony unit. It appears that the issue you have is caused by the Speak-to-Chat feature. If Speak-to-Chat is enabled beforehand, the Speak-to-Chat mode starts automatically when you talk to someone. The headset pauses or mutes the music which is being played and captures the voice of the person you are conversing with on the microphone to make it easier to hear. You can disable this feature by following this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754732.html?search=ambient%20sound
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Comfort
I love it!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great product good for daily use and comfortable and great battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Michael, Thank you for the 5-star rating! Glad to hear that you are happy with the WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
- Pros mentioned:Comfort, Sound quality
Great noise canceling
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it. Premium noise canceling great comfort. But bose better than Sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Journal, good to know that you like noise canceling function and comfortability of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
Missing case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones but case was missing. Looove them though
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeffK!
Thanks for sharing your feedback with us.
We feel privileged to know that you are absolutely loving your new WH-1000XM4 headphones! We are truly sorry to hear that the carrying case was missing from your package, as we want you to have everything needed to protect them.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Happy buyer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A gift to my son. He is pleased with them. Good looking and great quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarthaG, Awesome gift! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
This is a buy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the 3rd purchase from my house. This time I bought it for my husband as my kids love this item. Using at home and airplane, they are very effective. Sounds is great while the headset actually cut the noises. I do recommend this item to everyone who is looking for a quality noise canceling headset with reasonable price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nancy, Wow! Thank you so much for such a fantastic review, and we are so pleased to hear you like your new WH-1000XM4! At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the WH-1000XM4. Also, thank you for your purchase of another WH-1000XM4 headphones! We're truly happy you are enjoying the great audio quality and amazing noise cancellation. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for the recommendation and for trusting Sony! -Jess