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Customer Ratings & Reviews

Your price for this item is $348.00
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12487 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 254 Showing 5,061-5,080 of 12,487 reviews
  • Rated 5 out of 5 stars

    Grandma’s Like These Headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item does what it advertised it would do. The music quality is outstanding. It cancels out noise and when you turn your head to the left or speak, it stops the sound that are coming through the headphones. Attractive appearance, you almost don’t see them when they are on your ears.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Refresh,

      Amazing! We're thrilled that you like the sound quality, noise canceling, Speak-to-Chat function, and design of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphone. The ear cups really cut down on outside sounds. I would recommend these headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RandyG,

      Amazing! We're thrilled that you are enjoying the design and noise canceling function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Comfortable

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headphones surprised at the comfort and noise canceling

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RandT, thank you for the 5-star rating! Good to know you like the comfortable fit and excellent noise cancelation of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Best over the ear head phones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best i have brought Best over the ear head phones till now.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Santhi, Thank you for your feedback! We are glad to hear that you are happy with the overall performance of the WH1000XM4! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Beat headphones I have owned

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great overall headphones. The best I have owned so far. Way better than the Beats. Sound quality is very good along with all the features to customize the sound to your liking.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for the 5-star rating, JonathanA! We're happy that you like your new Sony headphones. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The comfort level has improved over the M3’s. Sound is excellent as before.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi rich,

      Great! We're glad that you like the improvements we made on these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loudest pair of headphones ive ever bought! nice sleek black headphones that go with everything, 10/10 would recommend! they’re louder than my beats!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TaishaN,

      You made the right choice! We're thrilled that you like the sound quality and design of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Superb audio quality. ISTG the bass and the treble are on another level.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jonathan,

      Awesome! We're thrilled that you're enjoying the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Like XM3 but slightly better

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Love the Active noise cancellation. The bass is awesome too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best headphones for the money.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to go for the best bluetooth headphones on the market and I am very happy with the purchase. My wife works from home and she needed headphones that can help her focus on her work. She consistently raves about not hearing me while I move around the house. If I try to call her name with her headphones on she has to take them off because she can't hear me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RamboNate, We're glad to hear you feel that the WH-1000XM4 is worth its price! And good to know that you and your wife are enjoying the industry-leading noise cancelation of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Excellent Sound

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are pricey but worth the money. Use for gaming and music.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Michelle, Awesome! We're glad that you like the sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    This is a buy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 3rd purchase from my house. This time I bought it for my husband as my kids love this item. Using at home and airplane, they are very effective. Sounds is great while the headset actually cut the noises. I do recommend this item to everyone who is looking for a quality noise canceling headset with reasonable price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nancy, Wow! Thank you so much for such a fantastic review, and we are so pleased to hear you like your new WH-1000XM4! At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the WH-1000XM4. Also, thank you for your purchase of another WH-1000XM4 headphones! We're truly happy you are enjoying the great audio quality and amazing noise cancellation. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for the recommendation and for trusting Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    GOOD FOR GAMING AND MUISC

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BEST PURCHASE EVER THE NOISE CANCELING AND EASY CONNECTION IS PERFECT ALREADY BUT I USE IT FOR GAMING AS WELL EVERYTHING JUST SOUNDS PERFECT

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hector,
      Thank you so much for such a great review! We're glad to hear that you are enjoying your WH1000XM4 headphones while playing games or listening to your favorite music. We really appreciate that you like the great sound, noise cancellation, easy connectivity, and overall performance of the unit. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Amazing headphones.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are easily the best headphones I have ever owned. My only regret is that I did not buy them sooner. I love the noise cancellation and the touch controls on the right ear. The speak feature that lowers the volume and turns off ANC for a period of time is awesome, but it is not for me. If I respond and just say yea to someone it activates. Great feature, just not for me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TexaxEdition281, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Best noise canceling headphones out there

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing bluetooth audio headset. Best noise canceling headphones out there bar none. Everyone I show these to and have them try them are blown away on the noise canceling effectiveness of them. Only con is that you cant use them for gaming on a computer/use the built in mic at the same time (bluetooth limitation in general for stereo audio/mic usage at the same time)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Akoi,

      We're thrilled to hear your 5-star review of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Your feedback about using these headphones for gaming is greatly appreciated. Thanks for sharing your review and for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great product so far

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product so far ive only had it for a day but awesome quality and sound I just wish they would make them more weather resistant

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CodyH, we're glad you like the sound quality of our product. We appreciate your feedback regarding the resistance of your Sony unit. Be careful when using the headset in the rain or snow, or in locations with high humidity. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones Rock

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality and excellent noise dampening. Very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GreginGrandville,

      We're glad that you're enjoying the sound quality, noise canceling function, and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Best headphones ever

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones and amazing for everyday use, great battery life with a really fast charge time. I have been using these for about 5 months now and they make every other pair of headphones feel like nothing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lorri, Thanks for the 5-star rating! We're very happy to hear that you're using our Sony XM4 daily, and good to know you appreciate the long battery life, quick charging, and overall performance of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    These are great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones I really love them you should get some as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AndraeF,

      Thank you for choosing Sony!

      We couldn't be happier to hear that you love your WH1000XM4 headphones! Your enthusiasm means a lot to us, and we're grateful you took the time to share your positive experience. Knowing that our product brings you joy inspires us to keep delivering quality and innovation. Thank you for recommending them to others!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Pure Sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such pure, Insane sound! Love the deep, rich base.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi camicam,

      Perfect! We're thrilled that you are enjoying the sound quality of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US