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Customer Ratings & Reviews

Your price for this item is $348.00
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12487 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 255 Showing 5,081-5,100 of 12,487 reviews
  • Rated 5 out of 5 stars

    Brought do my wife...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic headset. Sadly they are discontinued. Pick them up for my wife's birthday and was surprised on how rich the sound field sounded at the price point.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Jamis,
      Thank you for your feedback. We're happy to hear that you are pleased with the sound quality of our XM4 headphone. Your wife will surely love this one! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    College Help!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My grandson loves them. He will be using them for college in his dorm and areas so that he can concentrate more on his studies.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MaryK,

      Thank you for choosing Sony!

      It’s truly a pleasure to hear that your grandson loves the WH-1000XM4 headphones! We're excited to know he’ll be using them in his dorm to help him focus more on his studies. We designed these headphones to provide exceptional sound quality and noise cancellation, making them perfect for studying in any environment. Thank you for sharing your experience, and we wish him the best of luck in college!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sound quality and comfort compared to the beats

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Angel, We're glad that you love the sound quality of the WH-1000XM4 Wireless Noise Cancelling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Jay Sony_US

  • Rated 5 out of 5 stars

    It’s a Bose.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. I got them on sale. Great clarity nice bass.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Juice, We're glad to hear that you are happy with your purchase! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay Sony_US

  • Rated 3 out of 5 stars

    Not worth for the price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sound effect and comfort on the ear. But biggest problem is multi device support. I paired it with apple TV and two iPhones and one Mac book. Whenever I turn on the Sony Headphone it's automatically connects last connected device (for example last connected device may be iPhone). If I want to connect to Apple TV, I have to remove the device and pair aging. Sony need to do something on that.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Wills, while we are glad to hear that you are happy with the comfort and sound quality of your WH1000XM4, we are sorry to hear that you are not satisfied with its bluetooth connection feature. Once a device and the headset are paired, there is no need to pair them again. Connect to devices already paired with the headset using the methods necessary for each device.

      For this, if you are pairing the headphones to your TV, please turn off the Bluetooth connection of your mobile device.

      For more information on this, please check our help guide link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752778.html

      Regards,
      Carl Sony_US

  • Rated 4 out of 5 stars

    Sony Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality nice bass excellent noise cancellation

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Pleased,

      Thanks for the review! It brings us great joy to hear that you are enjoying your Sony Headphones so much! Enjoy of the premium sound quality and amazing noise cancellation features! Let's not forget they can also provide up to 30-hours of music, allowing you to enjoy to your favorite tunes for all day long! If you have any recommendation for the headphones to earn a 5-stars rating, make sure to let us know, as we love to get recommendations from customer so we can continue striving for excellence!

      Thank you very much for choosing Sony, have a fantastic day!
      -DiegoV Sony_US

  • Rated 5 out of 5 stars

    I love it!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product good for daily use and comfortable and great battery life

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Michael, Thank you for the 5-star rating! Glad to hear that you are happy with the WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US

  • Rated 5 out of 5 stars

    Sonny head phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not think the sound canceling was legit but after using this unit it blew me away. the noise canceling is really great . this is the best unit compares to Apples and beats.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnS, Thanks for your 5-star review. We are happy that you like the noise canceling feature of your new Sony WH1000XM4 headphones. You chose the best brand. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect bass and treble. Fit is comfy and battery life is excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nestra, Awesome! We're glad that you like the sound quality, comfort, and battery life of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My grandson love the headphones. One of the best for music.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi vicky, Fantastic! You've made an excellent choice, and we're thrilled to know that your grandson is enjoying his WH-1000XM4. Thank you for choosing Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Great purchase, quality noise cancellation

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality headphones, these have better bluetooth range than the Bose QC 35ii, which is why I got them. The sound quality is on par with Bose headphones, although the 2 headphones have different sound profiles. If the noise cancellation gives you headaches, try returning them for a different piece, as I had a similar issue with the one I first purchased.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Adit, Great! You definitely made the right choice. We are extremely pleased you are enjoying the excellent sound quality, noise cancellation, stable Bluetooth connection, and overall features of your WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We're very grateful for this feedback! Thank you for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Great noise canceling

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it. Premium noise canceling great comfort. But bose better than Sony.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Journal, good to know that you like noise canceling function and comfortability of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location.

      To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Best Buy Employee

    Rated 4 out of 5 stars

    Very nice

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good for working out, completely blocks out any noise from the outside but you can still listen to people if you need as well by holding the side.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jennifer, We're glad that you are enjoying your headphones while working out. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Take you music love to a different level.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When it comes to music magic sony got you the best headphones to last you music love very enjoyable. Headphones that are nose cancellation. Added in option to stop music when in a conversation. Very well made. With touch controll.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LevyO, Excellent choice! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Fire sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These the best head phones i’ve ever gotten def cop

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChristianA, Thank you for sharing your amazing experience with your new Sony WH1000XM4! We're glad to hear that this headphones have lived up to your expectations. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Great sound & quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best noise cancelling headphones out there. Easy to use and comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Melmel,

      We're glad that you found the perfect headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Simply the BEST!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you’re undecided, don’t think about it buy these. On sale they’re so worth it. I’d say watch the video on YouTube but you need the headphones to really hear what they’re capable of! I’m hearing parts of the song I’ve never heard before. The 360 degree feature is other worldly. The BEST noise reduction I’ve ever heard. Sorry Bose yours are inferior!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bimbo301, Thank you for your recommendation! Glad to hear that you are happy with the noise-cancelling of your new WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise Cancelling is amazing, sound is great, and very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rory, Fantastic! We're very happy to hear you're enjoying the amazing noise cancelation, great sound quality, and comfortable fit of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Phenomenal headphones!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been weighing between the Sony WH-1000XM3 and the Bose 700 for the last year and when these came out and I saw the reviews on them I just had to try them out. These are by far the best headphones I have ever owned. I am more than happy with my purchase and they not only sound amazing but the noise canceling is second to none! I have used them every day since I got them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fits perfectly

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed something to go around my ears because of piercings and these fit great! Great sound quality as well, noise cancelling without the headache that my airpods pro give me!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ruth, we're glad you like the sound quality and noise canceling feature of our product! Thanks for choosing Sony! ~Earl Sony_US