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Customer Ratings & Reviews

Your price for this item is $348.00
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12487 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 258 Showing 5,141-5,160 of 12,487 reviews
  • Rated 5 out of 5 stars

    Wow

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I put these headphones on and turned them on the white noise made me feel like I was alone. The sound quality while playing dance music was unparallel. I will definitely enjoy these for work purposes only ahem.. the USB C cord is pretty small in length but it charges quickly. The ear customization settings for better sound quality was mind blowing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DDavisSATX,

      Thank you so much for the 5 Star rating! We are truly happy to hear you are satisfied with the fantastic sound quality and features- especially the ear customization settings of our WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 & 5-star review and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Chris

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable, great features a neutral color great sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chris,

      We're glad that you like the design, comfort, and sound quality of the headphones. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Really happy with this purchase!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best I've tried. Comfortable, sleek design, and sound quality, imo, is second to none. And I should mention the Best Buy staff were friendly and helpful, too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rocky, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Amazing headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing!!! my bf took his time researching a good brand for headphones and these are the top pick. Noise cancellation is excellent

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello LisetteM,
      Thanks for purchasing and trusting Sony! We're glad that you appreciate the amazing noise canceling capability of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Good products

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good produscts the best buy Is it my first time, it's nice services

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CarmenS,

      Very nice! We're glad to hear that you like your new Sony headphones. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise canceling great quality and battery life

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ghosty, That's excellent! Choosing these headphones will definitely be worth it! We are really happy that you like the superb sound quality, amazing noise canceling feature, and long-lasting battery life. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for sharing your awesome feedback and for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Value for money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best product ever value for money and high use case for day to day use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DhairyaS!
      Thanks so much for sharing your feedback on the WH-1000XM4. It's wonderful to know that they are proving to be a great investment for your daily life.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Worth the cost

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These things are amazing. Haven't had a problem at all. Battery lasts forever and easily connects to my computer and my phone seamlessly. Worth the money, and IMO better than the Bose on my own big head. My only minor complaint is how my glasses push against my head for a longer session, maybe 3-4 hours straight, but that has nothing to do with the product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cadavrik,

      Were thrilled to hear your 5-star review of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best headphones ever owned

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a second pair of this headphones for my girlfriend as her birthday gift, she absolutely love it. 1000X better sound quality than competent products. Definitely reccomend this headphones than Airpods pro max.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SamarthkumarA,

      Wow! We can’t thank you enough for purchasing two! We're glad to hear that your girlfriend loves the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for supporting Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Sound is excellent.would purchase again

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sdriddle, awesome! We're glad you like our product! Thanks for choosing Sony. ~Carl Sony_US

  • Rated 5 out of 5 stars

    Good Engough

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good enough. I bought two of them. One for myself and one for my brother. Great battery life while the connect is a little longer then XM5. But it doesn't matter.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Enri,

      Thank you for the purchase! We're glad to hear that you like the battery life of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Rated 4 out of 5 stars

    Hand phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty nice looking handphone love it so far best looking one

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Lynchweston,

      Thank you for choosing Sony!

      We're honored to hear that you love the look of your WH1000XM4 headphones. It's wonderful to know they’re not only stylish but also making a positive impression on you so far. Thank you for sharing your experience—we truly appreciate it!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Best headphones bought.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fit comfortably . The noise cancelling is great .

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Wk21, Great! Good to know that the headphones fit comfortably. We are also glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for the gym, I completely zone out and vibe to the music

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's perfect, JesusE! We're glad you find these headphones in your activities. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    One word: Quality

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using these exclusively the past 11 months and they are great. Initially, I tried the AirPods Max, but they were too heavy and started to hurt my eyes. These have even better noise cancellation and I like that they can more easily fold up and fit into a bag.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ryan, You've made an excellent choice! Good to know you're enjoying the industry-leading noise cancellation and foldable design of your Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 4 out of 5 stars

    Nice

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a nice feature packed headphone. I am NOT giving 5 stars is only because of this one option missing which i need a lot which is there is no option to switch between the connected devices. Ex: I use these headphones with my Cell phone and Laptop so it would have been better if there was some button which allows you to switch to previously paired devices which my Bose Sound Sport ear phones do rather than going to the device and connecting.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shashank,

      We appreciate your review of the headphones. The unit is designed to be connected to 2 Bluetooth devices simultaneously. You may refer to this link for more information:
      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002935899.html

      We hope this will improve your experience with the WH1000XM4 headphones. Thanks for sharing your review and for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony WH1000XM4 Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like those headphones they got edge AI sound when your listening to music and it's got Google assistant and Alexa built in features I would recommend these headphones to anyone

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Google,

      Thank you for choosing Sony!

      We're thrilled to learn that you're enjoying your WH-1000XM4 headphones! It's fantastic to hear that you're appreciating the Edge-AI sound quality while listening to music and finding the built-in Google Assistant and Alexa features so beneficial. Thank you for your recommendation; we truly appreciate it!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Sound Purchase!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I subscribe to Consumer Reports. They highly rate these headphones, so I bought them. I am thrilled with the quality. There are more advanced headphones on the market, but I don't think the cost is worth the bells and whistles they provide. If you want quality phones that are easy to use. these are a great deal.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi runningreadingman, You've made an excellent choice! We're very happy you're enjoying the overall quality and ease of use of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise-canceling in this is amazing! I work at home and with the pandemic my kids are also home doing school. I throw these on and I can no longer hear my kids schooling and can get my work done with ease. Gaming is great with this pair with the 360 sound I can hear people from so far away that it gives me an advance in the game winning more often.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Wolfee,

      Great! We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Don’t think about buying them…. Just do it!!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a gift for my daughter. She loves them and uses them almost every day. Highly recommend. Great sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KelseyL, Awesome gift! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US