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Customer Ratings & Reviews

Your price for this item is $348.00
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12487 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 262 Showing 5,221-5,240 of 12,487 reviews
  • Rated 5 out of 5 stars

    Great last GEN product

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are honestly the standard noise, canceling headphones, that you know you will get great quality from their last generation headphones, but for the price you can’t beat it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DonovanG,
      Wow! Thank you for purchasing our Sony WH1000XM4 and for sharing your feedback. We are very excited to hear that you are pleased with the noise canceling feature of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco Sony_US

  • Rated 5 out of 5 stars

    Awesome sound!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love him comfortable they are and stay on even while I’m running.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Awesome,

      Good to know that you're enjoying the comfort and fit of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fit good and they sound really good and I love them so much

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kc97,

      Awesome! We're glad that you like the fit and sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    I love all the way up

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love best earphones I have. I like how the music sound

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      You made the right choice, IsaiasR! We are delighted to hear that you consider the WH-1000XM4 to be the best-sounding headphones you've ever owned and that you are relishing the exceptional sound quality they provide. Thank you for choosing Sony! -Jess Sony_US

  • Rated 4 out of 5 stars

    Decent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy them. Price on sale was very good. The features and comfort are excellent. I find the sound could be more crisp. I'm not sure if I'm just having a hard time finding my preferred sound profile or if its the headphones. Adding base seems to wash out mid and high clarity.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DadOf4,
      Great! Thank you for your purchase and we are delighted to hear that you are impressed with the features and comfortability of your WH1000XM4. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Enjoy! - Marco Sony_US

  • Rated 5 out of 5 stars

    A travel must

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm really enjoying my headphones. I almost exclusively use them for traveling especially planes. It keeps the lod plane noise out. I don't like flying without them. I'm also very thankful for the cord, as bluetooth and me are not always friendly.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Marylani, Awesome! We are glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Rock solid noise cancelling and sound, but...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    XM4 has amazing sound and its noise cancelling ability is unparalleled (I own bose 700 (weaker in sound) and B&W PX7 (weaker in noise cancelling)). The Sony iphone app also has a build-in equalizer. I bought this because of the ability to connect to two devices at once. This feature is a little buggy but I manage to get it to work with an iphone and ipad.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi flyingBird, you definitely made the right choice with these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Make sure to always check the Sony Headphones Connect app for software updates to improve its overall performance. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Love it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Battery Life. Amazing Sound. 10/10 Would buy again.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tristifano, That's awesome! We're thrilled to hear you appreciate the long-lasting battery and amazing sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and we're looking forward to your next purchase!
      -Sam Sony_US

  • Rated 5 out of 5 stars

    My favorite headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve tried different headphones but these are just something else.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CarlosM,

      You made the right choice with the Sony WH1000XM4! We're glad that you are enjoying these amazing headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones fit well, easy to use. Great quality of sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gabe,

      You made the right choice! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    5 stars

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 2 weeks of daily use, very light and comfortable, easy to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi chrish, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 3 out of 5 stars

    My Headset had a Dud Battery, Had to Return

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancellation definitely some of the best. I ended up returning as the battery could not hold a charge. Would recommend buying if you can get a good deal, like in the $150-200 price range.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LisaM,
      Thank you so much for sharing your review. We’re really glad to hear you enjoyed the noise cancellation on the WH1000XM4 and we appreciate your kind words.
      At the same time, we’re sorry to hear about the battery issue that made you return the headphones. Your feedback helps us get better and we hope you’ll consider Sony again in the future.

      We appreciate you giving Sony a chance with this product.
      Warm regards,
      Estefany Sony_US

  • Rated 4 out of 5 stars

    They're great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great all around ANC headphones. My only gripe is that they're a little too plastic, but that is also a good thing because they are light.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DoorDash, We're glad to hear that you appreciate the features of this unit. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay Sony_US

  • Rated 4 out of 5 stars

    Great Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    noise cancellation is perfect!! the sound quality is amazing although the volume seems to not be able to go that high :/

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cirke, Glad to hear that you are happy with the sound quality of your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Perfect flight accessory

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love wearing these on my flights. The easy touch to turn off noise cancelation really helps when announcements are made or when flight attendants come by to talk! Def recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Meag,
      That's nice! We're glad that you can enjoy your flights thanks to the awesome noise canceling capability of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing and for recommending Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones really comfortable, noise quality is great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi YaroH, Thank you for your feedback on the WH-1000XM4 headphones. They are indeed known for their comfort and excellent noise-canceling quality. Thank you so much for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Headphone Upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is for a Christmas Gift so not used to date. However, these were tried on in the store and my niece and I both thought they were better than the newer Sony model and Bose. We both have Bose headsets and these Sony are equal to at least the Bose.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GreatAunt, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    I love wearing these. They don't hurt my neck.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love wearing these throughout the day. There not too heavy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi User923577,

      We are very glad to hear that you love wearing your Sony WH-1000XM4 headphones throughout the day! It's great to know you find them comfortable and appreciate their light weight design.

      Thank you for making Sony part of your listening experience!

      Best regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the noise cancelling it works super super well

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Joejr, That's fantastic to hear! We're thrilled that you're enjoying the incredible noise canceling feature of your WH-1000XM4. Thank you for choosing Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    A must have!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A must have for air plane travel. I don’t hear a thing with all the noise around me. Got them at a great price over the holidays with the new model being released!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Marissa,
      Great! It's nice to know that you can now enjoy your flights without any distractions, thanks to the awesome noise canceling feature of our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US