Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Comfort
Best headphones ever.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A wireless wonder for sure. Clamp the cushy cans over ears and either solitude or noisy workplace fades and enables getting things done. And that means either thinking, yoga or doing...or all three. Pair once with any bluetooth device and the headphones remember after you've turned them off and not back on for days.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jimbo, Great! We are so happy to hear that you are satisfied with your new WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Carl
10/10, Perfect (but…)
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got nothing to say, best headphones I have ever had. I’m a klutz so i’ve dropped them a few times and they work amazingly!! Aesthetically so pleasing too, love the color. I just wish sony soundconnect was more consistent with actually working… but the headphones are great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Echo,
Thank you so much for taking the time to share your experience with our WH-1000XM4 headphones! We're thrilled to hear that you consider them the best headphones you've ever had and that they continue to perform exceptionally even after a few drops.
We also appreciate your kind words about their aesthetic appeal.
We understand your concerns about the Sony Sound Connect feature and your feedback is invaluable to us. We are constantly working to improve our technology and your insights help us in our efforts.
Thank you for choosing Sony and we hope you continue to enjoy your headphones!
Best regards,
- Stephanie
The folding Sony to buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The xm3s refined and that what I wanted. Fits tighter and doesn't squeak when I put it on. Auto off when you take them off is great. Still fold for small compact package unlike the 5s. I think the battery is slightly less than the 3s but it does more.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dtxny, Thank you for taking the time to review the WH-1000XM4 Wireless Noise Cancelling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our advanced noise cancellation, exceptional sound quality, and smart listening that adjusts to your behaviour and your location. Thanks for choosing Sony! Jay
Best headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been using my headphones for the gym/other necessities. I love it so much!! You legit can’t hear anything outside of the headphones, glad I spoiled myself with this :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LitzyM,
Thanks for this wonderful review! We're so glad to hear you're loving your WH-1000XM4 headphones and that you "spoiled yourself" with them.
You've highlighted one of their best features—the industry-leading noise canceling. It's awesome to know that you can truly immerse yourself in your audio and tune out the world, whether you're at the gym or out and about.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Sound quality
Nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding ear phones. I bought to connect to my TV wirelessly. These lack the two files to keep the sound from lagging. So I purchased a dongle that has them and is also a transmitter that the headphones can connect to. Works awesome once you turn the volume down on the Sony's and up using the tv amplifier.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi James,
We're glad that you like the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Crazy good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the coolest headphones I have ever seen with my own eyes. The noise cancellation is remarkable. I wore them on an airplane with two crying babies and slept the entire flight. It can track your movement and automatically changes the type of noise cancellation tones based on your movement, it is so cool.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Connor,
Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life
Best of the best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve tried a few of this style noise cancelling headphones and this one is the best in my opinion! Also has extremely long battery life!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Robert, we're glad you are enjoying your new headphones! Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
Sony headset review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super clean sounding and very comfortable to wear for hours
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Metaljunky,
Awesome! We're glad that you like the sound quality and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Good experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was good. Mic quality could be better. Overall great experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, AjayK!
We are delighted to hear that your experience with the WH-1000XM4 headphones has been overall great! We appreciate you highlighting the positive aspects of the headset's performance.
We also genuinely appreciate your constructive note regarding the mic quality. We continuously gather customer feedback to improve our products, and we are committed to enhancing voice clarity for calls and interactions in future designs. Your input is valuable in guiding those improvements.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality, Weight
Excellent
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these. Great fit light weight. Amazing sound.
I would recommend this to a friend - Pros mentioned:Sound quality
Fine headphones, terrible seller (Best Buy)
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product seems fine, but don't buy from Best Buy, they won't support you as a customer. They have no problem wasting 9+ hours of your time refusing to honor the word of their chat/phone support, and even their "executive resolution" team will acknowledge that the experience is "not what they want for their customers" but still refuse to do anything to make it right. Looking at you "Elida", who had the power to fix this but refused. Don't waste your time with Best Buy, they won't support you as a customer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Patrick, We're glad that you like the features of your headphones. We apologize for the inconvenience. Sony commitment to customer satisfaction is our top priority. You can directly report your concern to the retail store. -Jess
- Pros mentioned:Comfort
Tried it over a month !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Okish but would prefer the latest 1000xm5 over xm4 for comfort and features but if u get it through a lightning deal grab it !!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BalachandarsaiP,
Thanks for the feedback! While we're glad you like the incredible audio quality and most of the features, we regret to hear you find them uncomfortable during use. Our WH-1000XM4 has a slider that you can use to adjust the length of the headband to get the best fit and for comfortable listening experience.
Note: If you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect.
We have valuable information on how to properly wear headband headphones for maximum comfort, as well as insights into why you might experience discomfort in your ears while using them. For more details, please refer to the helpful link below:
https://www.sony.com/electronics/support/articles/00282845
Thanks for choosing Sony!
-Jess
Sound quality great noise cancellation great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ABSOLUTELY LOVE. Mine were lost inna car accident. I purchased bose to try them out and theyre okay but i want these bad boys back
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TiaJ,
We are truly sorry to hear about the loss of your original pair, but we are thrilled that the WH-1000XM4 Noise-Cancelling Headphones impressed you so much that you want them back. We pride ourselves on delivering industry-leading noise cancellation and superior audio quality, and your desire to return to the XM4s confirms we are hitting the mark. We hope you get your new pair soon!
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Great headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling is perfect for a noisy apartment. It doesn't remove every single sound, but heavy freight trains now sound like brisk winds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Holly, we're glad you are enjoying your new headphones! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Good noise cancelling, ok software
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are really good headphones. I got them for travel on a plane to drown out some of the noise. They do a good job of that. They are uncomfortable to wear with a mask as the cups press against the string and after a while, it hurts. Without the mask they are ok. I would imagine any headphones would have that issue these days. The sound is great. I do wish they had the Apple chip in them so they would integrate better with my iPhone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi marinadam, Great! Thank you for sharing your feedback on your Sony WH-1000XM4 headphones! We're thrilled you like the industry-leading noise cancelation, comfortable fit, and excellent sound of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Best Headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far the best sounding headphones i’ve heard. Used them on a trip to Hawaii need less to say lots of time on an airplane. Easy noise cancellation that made it perfect to either watch movies or take a nap. Quality is better than the aipod over the ears and pro’s.
I would recommend this to a friendBrand response from SonyListens
Posted .Amazing, DreM! We are incredibly pleased to hear you are happy and satisfied with the fantastic sound & quality, industry-leading noise canceling feature, and superb performance of the WH-1000XM4.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Comfort, Weight
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the color. Very comfortable and light weight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SueM, We are happy to know that you love your new Sony wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. -Vincent
- Pros mentioned:Sound quality
Glad I purchased
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound great and seal the sound from the outside great. Use them when mowing on my rider and can't here the tractor when music is playing. Love the pause feature by touching the outside of the ear muf. Love the carrying case which worked great on the plane. Didn't like the feel of the ear bud and so glad I purchased these as an alternative.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jrm1,
Awesome! Good to know that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Best purchase ever
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphone is my best friend ahah. The noise canceling feature is the finest I've used so far, and the audio quality is excellent. You won't want to take these headphones off once you put them on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarhaM, great! We're glad you are enjoying our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
One of the best!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation is excellent, the music quality is good, the fit is okayish because for some reason after a month of use it kinda got a little loose on my head. It would occasionally fall out of place especially if I am doing circuit training that involves heavy movement. FYI Those who are on a budget and looking for a quality and excellent headset the xm3 can still go toe to toe with this xm4, minus some of the features the xm3 can basically do everything what an xm4 can do when it comes to providing sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DragonPunchJoe, we're glad that you like the sound quality and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
We appreciate your feedback about its fit. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony.
~Ralph