Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Awesome noise canceling headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM4 noise canceling headphones checked all the boxes for me. Excellent sound and noise canceling performance. I would definitely recommend anyone looking at high quality noise canceling headphone give these a listen.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TimothyE,
Amazing! We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
How can this get any better for the money?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A Christmas gift buy for my son. After a little coaxing he finally let me try them. I’ve been involved in a lot of sound system set ups and tuning over the past 30+ years and these things are amazing! These headphones are the closest thing to complete theater sound attached to your head I’ve ever seen. The frequency range is awesome !!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Happy,
You made the right choice! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
I have tried a lot of headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality on these are amazing . I love the feature of being able to cup the ear and hear what's going on especially at airports. I love the fact that when you take them off your ears it pauses whatever you're listening to are watching. The only thing that I didn't like about these that I didn't realize at first is when I turn the volume up to listen to something my wife could hear it clearly sitting on the other end of the couch. For me that part defeats the purpose especially when we fly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chad, thank you so much for the 4 Star rating! We are truly happy to hear you are satisfied with the outstanding sound quality and features- especially the wearing detection automatic music playback pause & resume function and Quick Attention Mode function of our XM4! We appreciate your inputs and we will surely take note of it as we always strive to make this a better experience. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for choosing Sony!
- Romeo
Sony XM4
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible and durable headphones. They are incredible.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Egor!
We are absolutely thrilled to hear that you find your WH-1000XM4 headphones incredible! We take great pride in engineering our headphones to be as durable as they are high-performing, so it’s wonderful to know they are standing up to your expectations.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
My boyfriend loves them!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these as a "Congrats on finishing a semester of University!!" gift for my boyfriend and he loves them! I bought myself some in Navy Blue and couldn't hear him screaming less than a foot away from me. Also perfect for long car rides
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sayra,
You made the right choice! We're glad that you and your boyfriend are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
I am very glad that I bought these!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are terrific! I waited a long time to get them, but when they finally went on sale, I pulled the trigger. Excellent noise cancellation, and great sound, too! You really hear all of the different instruments in the band...great musical clarity! I would strongly recommend getting a pair!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ashton19,
Amazing! We're glad that you are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony is 2nd to none!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are what I'd call "state of the art". The sound quality is superb, the app is good and the intuitive ability is pretty amazing. Well worth the purchase. I purchased the blue ones on the same day i purchased the black ones, for the grandson. He feels exactly like i do about this headset. Great job, Sony!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there! We are so glad to hear that you are happy with the sound quality and features of your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sony wh-1000xm4 headphones are amazing!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelation in these headphones are top notch. The sound quality in my opinion is unmatched. Excellent headphones would absolutely buy again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TedR,
Thank you for your purchase and for your feedback. We're glad that you are pleased with the amazing sound quality and superb noise canceling capability of our WH1000XM4. Thank you for choosing and trusting Sony! - Marco
- Pros mentioned:Sound quality
Pleased with this purchase!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had originally purchased these noise cancelling headphones for my son in November as. birthday gift. He had complained that he was having a hard time hearing with his current earphones. I researched and Sony and Bose were the top picks. My son raved about them so much that for the holidays, I purchased one for my husband as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Winner, Thank you for the 5-star rating! Glad to hear that you are enjoying our WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
quality music
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great sound experience, with lightweight and more battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dineshv12, we're happy to hear that you like the size, battery life, and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. ~
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Make sure to adjust the headband for maximum comfort. Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Sony the best on real audio
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sony don't change them for anything..real noicecancelling..360 audio...the best of the best...i bought all the designs...
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the wonderful feedback, AntonioA! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
Best gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones I could buy, I gifted this to my sister and she loved it. She uses it everyday for her active work and at the gym
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for this wonderful review, MarkH!
We are absolutely thrilled to hear that the WH-1000XM4 headphones were the best headphones you could buy and such a hit as a gift for your sister! It’s fantastic to know she loves them and uses them daily for both her active work and at the gym. We designed these headphones to be incredibly versatile, offering industry-leading Noise Cancellation and exceptional comfort for use in any setting.
Thank you again for choosing Sony to bring great sound to her day!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphone. The ear cups really cut down on outside sounds. I would recommend these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RandyG,
Amazing! We're thrilled that you are enjoying the design and noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Wanted to love them
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really was excited about these headphones. I’ve had my Bose QC35-II headphones for a few years and looking for better sound quality and audio during phone calls. I will say that with the EQ settings available, the sound quality was much better than my Bose. However, I had lots of connectivity issues with my iPhone 11 Pro and my latest generation iPad Pro. It would frequently stop working in the middle of movies or music and would have to resync them. If that was all, I probably could have lived with it as I’m sure they will fix some of those issues in firmware. But, the call quality just wasn’t there. I always sounded hollow/electronic to the people I was speaking with. Maybe this will also be fixed in a firmware upgrade, but at $349 that’s just too much to hope that they fix it. I really like the look, sound quality and features of the Sony’s, but do r now I’ll head back to Bose for their updated version and hope that someday the Sony’s can get their firmware better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AlanM, we're glad that you like the amazing features of the headphones particularly the sound quality and its design. It's unfortunate that you're having connectivity issues and the call quality is not what you expected. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. To resolve your connectivity issues, you may refer to the troubleshooting steps on this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
Should need further assistance, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Ralph
Sony Social Support
- Pros mentioned:Weight
Get this generation before it sells out.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is second purchase of the Sony headset. I have gen 2 and bought this for my son as college gift. I personally prefer this design compared to the new version. Compact and lightweight!!! Better calling feature
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HTFan, Perfect! We really love to hear you like the incredible features, especially the excellent audio and lightweight design of our WH-1000XM4! It's good to know you're happy and satisfied with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for trusting Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Very quiet
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the noise cancelation and very comfortable to wear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Toots, Thank you for this amazing feedback! We're glad to hear you love the industry-leading noise cancelation and comfortable fit of the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony.
-Sam
- Pros mentioned:Battery life
Sony WH-1000XM4 NC headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great. I tried my son's set and decided I would like to have a pair. The BT pairs well with my Laptop, TV, or Cell phone and the app on my phone controls which (up to two devices). Updates have gone smooth and the charge on the battery lasts a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the positive feedback, JustRight! You've made an excellent choice! We're really glad you are very pleased with the superb features, especially the multipoint connection, great sound, and excellent battery life of your WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Great product!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, I love the product! Great sound and noise canceling. The only tjing I wish I could make the head strap a little smaller.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CatM, we're glad you love the sound quality and noise canceling feature of our product. We appreciate your feedback regarding the head band. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort
Good earphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Feels good for extended use. Great on flights.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user1234,
Thank you for sharing your thoughts! It’s great to hear the WH1000XM4 headphones are keeping you comfortable during extended use and making flights more enjoyable with their performance.
Thank you for choosing Sony, and enjoy the journey! -Maria
- Pros mentioned:Sound quality
Buy Yesterday.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony WH-1000XM4 are the best noise cancelling headphones you can buy. By keeping the sound as good as it always was to satisfy music lovers and adding some extra features tech heads wanted, Sony manages to keep its nose just in front of Bose, Bowers & Wilkins and Beats by Dr. Dre. There's nothing better in the world of headphones right now.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi acoolbear,
Awesome! You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph