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Customer reviews

Rating 4.7 out of 5 stars with 12581 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 267 Showing 5,321-5,340 of 12,581 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Highly recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable. sound is Amazing!! Highly recommended!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Christine,

      We're thrilled that you like the comfort and sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Sony xm4 headphones.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding sound reproduction. Very comfortable to wear for long periods. Easy to control from ear cup. Highly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Earl, Thank you for the 5-star rating! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality for the price. Lots of features that I’m still learning and I like everything that the phone app offers.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnthonyW,

      Thank you for the purchase! We're glad to hear that you like the quality and features of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Great noise canceling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great. Has great noise canceling, good sound and is comfortable too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jj75,

      You made the right choice! We're glad that you like the noise canceling function, sound quality, and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love of My Life

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly don't know how I lived without it before hand. As somone who has anxiety, even just walking around campus I get anxious, these help soooo much. The sound cancelling really works and when I'm studying with these on, every floor is the quiet floor.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi collegestudent, Awesome! We are glad to hear that you are enjoying the noise canceling feature of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Fantastic

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using Bose QC products literally for over 20 years. After getting the latest Bose 700 I was a little underwhelmed with its comfort level over a long flight. Swapped it out with Sony. It’s an outstanding product. The headphones fold quite nicely, which is always a bonus compared to Bose. The battery life is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RegularShopper,

      Very nice! We are glad you like the battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and enjoy your headphones!

      Regards,
      David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are awesome! I'm a huge audiophile and these are well worth the money. Great options, you can adjust eq in the app and it actually applies to any audio played. Noise cancelling is great too and adjusting that level is really nice to have. It's like surround sound in my ears!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CreamDedede,

      Perfect! We're glad that you like the sound quality, noise canceling, and equalizer function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I’m in love…

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter loves these things. She had been wanting some headphones for working out and she’s absolutely blown away by them. I tried them for a few minutes and WOW! If i needed a pair I’d get me some too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jaceg23,

      That's fantastic! We are extremely pleased to know that you and your daughter love the amazing performance of the WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      We are looking forward to your future purchase and thank you very much for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Previously bought 910n, and I wanted to try something bettwe, I compared them with Bose quietcomfort, and even tho Bose are prettier. Sony sound is richier and mor surrounding.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EliasNv,

      We appreciate the 5-star rating and we're glad to hear that you like the Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Bass

    Rated 5 out of 5 stars

    Best headphones to date

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been buying the WH-1000XM's since they came out and Sony never fails to deliver. These improve in a couple ways from the XM3's. Multi pairing, cleaner bass, improved call quality. There also a new pause when you to to talk feature that I really enjoy, but you have to learn not to sign along with the music lol.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tido360, That's great! Thank you for the awesome feedback! We're glad you're enjoying all the improvements we made on these headphones. We really appreciate you being a loyal customer and helping to share the word about us. At Sony we strive to put forward the best possible products for our customers. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you so much for your purchase and for trusting Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great last GEN product

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are honestly the standard noise, canceling headphones, that you know you will get great quality from their last generation headphones, but for the price you can’t beat it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DonovanG,
      Wow! Thank you for purchasing our Sony WH1000XM4 and for sharing your feedback. We are very excited to hear that you are pleased with the noise canceling feature of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great noise cancelling, but can't use lying down

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really like this product! It has great sound quality and noise blocking, it really helps me block out my severe tinnitus (ringing in your ears) The only issue I have with this product is that for some reason it randomly turns off when using it while lying down and continues to do so after you keep turning it back on. Not sure if I have a faulty device or that just something that happens... But this headphone is worth it for me because of how great the noise canceling is!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi peace502,

      We are glad you like the noise canceling of the headphones. Unfortunately, we do not recommend using headphones while lying down because wearing detection may not work properly, and the touch sensor control panel and CUSTOM button may not be available for operation. More details:

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the feedback and thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    1000XM4

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid headphones, good sound and quality. Battery lasts very long.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cjas,

      You made the right choice! We're glad that you like the sound quality and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Xm4 review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best wireless headphones I ever had, I tried out many in my time but these are something special. You will not be disappointed at all. These headphones are perfect for any kind of genre of music, especially with music with lots of base (my favorite).if you are on the wall on getting these, give it a shot u won’t regret. Love these!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jonn,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Pros mentioned:
    Bass, Battery life

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work great and the battery works for days. Good bass

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mneely, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great for travel. Solid battery life

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really love these headphones. Great recommendation from the Best Buy team that replaced a pair of Bose noise cancelling. No complaints. Really solid and packs well for trips on airplane.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SteveJanowski, Great! We're thrilled to hear it works great for your travels and you're enjoying the excellent battery life of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Highly recommended!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great. I’ve had headphones from all kinds of brands, including Apple, Bose, and Soundcore, and these are by far the best. They look really nice and sound even better. Their noise cancellation and other features are far superior to anything I’ve owned to date.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Imagineer82, Great! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    BEST GYM HEADPHONES

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had these for almost 1 month best gym affordable headphones on the market great sound quality, I sweat a bunch and these things have taken quite a beating and they still perform like they are brand new.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RogelioL, You've made an excellent choice! We're glad you like the great sound quality and overall performance of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. It’s our 4th pair we are buying for gifts

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lizb,

      Thank you for your enthusiastic 5-star review of the Sony WH-1000XM4 headphones! We are immensely pleased to hear that you love them so much that they have become your go-to gift—buying your fourth pair is the highest compliment we could receive!

      Thank you for trusting Sony for yourself and your loved ones!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    AmazeBalls!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazeballs! I will admit the XM4 were not my first choice and solely due to price. I was trying to stay at around the $200 mark but man I am glad I ended up with these! They sound AMAZING! The only thing I would change is improve the ambient sound quality but other than that everything else exceeds my expectations!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi M4runner, Wow! Thank you for the 5-star rating! We're very happy to hear you give the WH-1000XM4 a try and it did not let you down. It's really nice to know it exceeded your expectations and you like the overall superb sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. You can also change the settings of the noise canceling function and the Ambient Sound Mode with the "Sony Headphones Connect" app. When you select [Ambient Sound Control] from the Dashboard, you can edit the volume or mode of the ambient sound. Thank you for the feedback and for choosing Sony! -Jess Sony_US