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Customer reviews

Rating 4.7 out of 5 stars with 12581 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 273 Showing 5,441-5,460 of 12,581 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Wouldn’t pay full price for them.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these bad boys on sale for $250.00. ANC is good, took them on a flight to Vegas and significantly reduce the sound of the jet engine however if your expectation is for the to completely eliminate that is unrealistic. Also, doesn’t do a good job canceling peoples voices, so if you getting them to get piece and quite from your family look elsewhere. Audio quality is excellent and plenty of adjustments available via the Sony app.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi there, Glad to hear that you are enjoying your new WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was between these and the Bose Quietcomforts, but i did some research online and these semeed to have slightly better quality than the Bose

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Alec,
      Good decision! We're glad that you chose our WH1000XM4 over another brand for having better quality. You will surely not regret this one! Thank you for your purchase and for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the best headphones ive ever had…. I love it for the gym and studying

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JenniferN, we're glad you love your new headphones! Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love this headset!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the headphones. So nice to have quiet on the plane, whether trying to sleep or watching favorite movie or reading.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Karen, we're glad you love your new headphones! Thanks for choosing Sony! Enjoy! ~Earl Sony_US

  • Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Headphones for the road

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like these. Wish the columns was louder. I don't like that when I start talking the headphones shut off. I forget the name of that feature but it's annoying.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TashannaR, Thank you for your review of the WH-1000XM4 headphones. We're glad to hear that you like them for your travels. We appreciate your feedback regarding the volume and the feature that pauses playback when you start talking, known as Speak-to-Chat. This feature is designed to automatically pause your music when it detects your voice, allowing you to have conversations without removing your headphones. However, we understand that it can be inconvenient at times. You can disable this feature through the Sony | Sound Connect app if you prefer. We hope this helps improve your experience with the headphones. Thank you for choosing Sony! - Romeo Sony_US

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    I loved them

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got them for my girlfriend because she said she wanted jenna ortegas headphones and they sound amazing. Honestly one if the better gifts i have gotten her

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MXL543, This is nice! We're delighted to hear that you love your gift for your girlfriend and you like the audio quality. Thank for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding headphones. Had Bose QC35 previously and loved them but they developed an issue with not turning off properly. Decided to try Sony and very happy I did. Build quality, sound, and noise canceling is about the same as Bose. But Sony has better phone app and better volume controls

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Redbuck, Great! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall get pick & that the best price of these headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your review, TonyaW!

      We are pleased to hear that you are happy with the WH-1000XM4 headphones! We agree that getting a premium product with such excellent features—including our industry-leading noise cancellation and superb sound quality—at a great price makes them an outstanding value.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Sony xm4 review

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are good headphones for commuting or just hanging out but I wouldn’t recommend for the gym because they’ll get dirty easily .

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MiuL,

      We're so glad to hear that your Sony headphones are making both your commutes and downtime enjoyable! Thank you so much for your wonderful 5-star rating—it's fantastic knowing their versatility and reliable performance add comfort and quality to your day, wherever you use them.

      Thank you for choosing Sony—wishing you a vibrant day!
      DiegoV. Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    sony headphones review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the headphones are great! they have cool features, especially when downloading the app. They are also great for loud environments, due to the noise cancelling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VictorA,

      Great! We're glad that you like the dedicated app (Sony Headphones Connect) and noise canceling function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sounding easy to use!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrific set of headphones. I can't speak to functionality with Alexa which is available but the Bluetooth works well for true wireless connectivity. I primarily use them with my tv for high quality movie watching and try sound great! The price is high though. If you can get it a little cheaper I would highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Better value over X5

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought on sale, excellent sound and value. Love that it comes with a cord for another option. In my opinion it's better than the newer version because it folds down more compact for traveling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NateB, we're glad you are enjoying the sound quality of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like these headphones, I use them everyday. Good Battery life aswell

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mitri2,

      That's great! We're glad to hear that you like the battery performance of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing Headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really well with my tv, xbox series x and phone. The noise canceling is amazing and the adjustable sound with the app lets me adjust depending on the situation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Sarah,
      Awesome! We're glad to hear that your Sony WH1000XM4 works well with your TV, Xbox and phone. We're happy also that you like the noise canceling feature and the how you can customize the audio settings through the Sony app. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Enjoy! - Marco Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was amazed by the quality of the sound and beat.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Samao,

      Awesome! Good to know that you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality and noise cancelling. Works as expected

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NancyR, awesome! We're glad you like our product! Thanks for choosing Sony. ~Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Not any better than the xm3's

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the xm3's before these and there are not many improvements. Noise canceling and ambient sound is still top tier. Now there is a sensor in the left ear that knows when you take them off. The accompanying app allows you to enable features that can pause and/or turn off the device when you're not wearing them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Logimouse, Thank you for upgrading to your new WH-1000XM4. We're glad to hear you appreciate the industry-leading noise cancelation and sound quality. And, good to know you like the new wearing detection feature of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Great sound, great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product, worked as advertised. Appreciate the curbside pick up option.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your review, Techie!

      We are very pleased to hear that your WH-1000XM4 headphones are a very good product and that they are working as advertised! It's rewarding to know that the performance is meeting your expectations.

      We also appreciate you mentioning the convenient curbside pick-up option—we're glad that made your purchasing experience smooth!

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good gift

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great gift, they still work and sound quality is amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StephenS,

      Great! We're thrilled that you are enjoying the sound quality of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Takes you to another world

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first pair of "high-end" headphones and its more than i couldve imagined. I'm not an audiophile so i cant go into ridiculous detail, but theyre great to say the least

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ASanders,
      Congratulations on your first high end headphones! You will surely enjoy this one and we're glad that you like it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US