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Customer Ratings & Reviews

Your price for this item is $348.00
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12488 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 277 Showing 5,521-5,540 of 12,488 reviews
  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for a trip overseas and the noise cancellation and sound quality was well above what I expected.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Belleaire, we're glad you are enjoying your new headphones! Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Best headphones ever!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are literally what I was asking for!! They are you sooo nicee, and the pick up wait time wasn’t even long, it was literally a minute!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ShaneH,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Value for money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best use for gym and in office. Noise cancellation was good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SpiesJ, thanks for taking the time to share your experience with the Sony - WH1000XM4. This pair of headphones blend our advanced noise canceling with, exceptional sound quality and a range of smart features for an unrivaled listening experience wherever you go. We hope you continue enjoying the product, thanks for choosing Sony. Regards, - Dominick Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. Great sound and connectivity.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Fred,

      Awesome! We're glad that you like the sound quality and connectivity of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Awesome sounds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great comfort, features and totally awesome sound!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jsp83,

      Awesome! We're glad that you're enjoying the amazing features of the headphones particularly the comfort and sound quality. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 4 out of 5 stars

    Great!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Headphones. Work as they needed to. Works for long time. Impressed. Hate Bose after using this.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChinnuBabu, Awesome! We are glad that the headphones work great. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Can't recommend these enough

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my third pair of these. I've bought them for myself, my kids, and other family members. The sound quality is superb, the noise canceling is a godsend. Absolutely love these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KrisK,

      Amazing! We're glad that you and your family are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Nice Cans!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my son to introduce him to over ear headphones, and he absolutely loves them. Build, sound, and noise cancelling are all tops.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DerricklS,
      WOW! That's so nice to hear that your son loves his new WH1000XM4. We are thrilled to hear that he was so pleased with the design, sound quality and noise canceling capability of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If he hasn't already, please tell him to check our Sony Headphones Connect app which will let him fine-tune his music to his liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Definitely Recommend!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones! I am so happy to have purchased these. Initially I intended to use them for travel/flying, but now I use them when working around outside to cut out lawnmower/equipment noise too. (this is my second pair as the first was stolen.)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WorkFromHomeLots,

      You made the right choice! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony (,•_•,)

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re pretty awesome headphones. Very noise cancelling Ave sounds quality is amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Something, great! We're glad you are enjoying the noise canceling feature and sound quality of our product. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Cut out the @home noise when working from home!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these headphones everyday for work. Working from home i contend with washing machines, dryers, the furnace and many other noises. These headphones eliminate the noises from my world and also silence the noises from the people with whom I talking to on the phone. Smartest purchase made in a long time

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DaveS,

      Awesome! We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great for the gym

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these and the bose 700 to test out at the gym. The sonys had more bass to where you feel your cheeks vibrating. When someone talks to me at the gym and i start to speak the music stops so i can have a conversation which is really convenient. The material is real good quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Daniel,

      We are glad you like the smart features and quality of the headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Proof that headphones are evolving very, very well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound (well, of course), but sound dampening also works like a charm. You're shut off from construction sites, other passengers on board planes, trains, buses. Love the ability to cup my hand over the right 'phone and instantly my music turns down and I'm able to speak to someone who's addressing me. No fumbling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TheListener,

      Great! We're glad that these headphones are perfect for your surroundings. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Comfortable and Sounds Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality in feel and sound. Great features like speak to chat, where they stop playing if you start talking and then resume in as little as 15 seconds. App was clunky for me to use at first, but with practice became easier. It analyzed a picture of my ear and then the sound got better based off the picture...WOW!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Terrance, good to know that you're enjoying the sound quality and Speak-to-Chat function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location.

      To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Great noise canceling!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best headphones ever! Just got off a flight sitting infront a crying infant and singing toddler and heard NONE OF IT! Noise canceling is so good, it's almost scary how silent it can get if not playing any audio.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MIKE, Thank you for the amazing review! We're glad you're enjoying the industry-leading noise cancelling feature of your Sony WH-1000XM4 especially during flights. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this sony headphones so much, I got these after returning my beats studio 3 because when i took them off, it would pull on my hair and my sony headphones doesn’t pull my hair so it’s easy to take them off

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi erica,

      You made the right choice with the Sony WH1000XM4! We're glad that you like the fit of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Noise Cancelling Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are comfortable and do what they are advertised to do

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WendyS, Awesome! We're glad that you are enjoying the comfort and work as advertised. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    The Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality and noise cancellation. Bought them for college and I am loving them so far! Recommend for any future students or just casual music enjoyers.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Angel,
      That's good to hear that you are enjoyed using your Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones. We're glad that you appreciate the excellent audio quality and noise canceling feature of the headphone. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    X4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the x2 jumped to the X5...lost them so i just went to old classic look X4...much better than X5 imo

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EdgarG, We're glad that you like the WH1000XM4. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones make music sound incredible. I’ve noticed parts of songs I haven’t noticed before. You can’t go wrong with these headphones. Worth every penny.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JPDavid,

      Fantastic! We are truly happy to know that you are enjoying the amazing sound quality of your WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

      - Romeo sony-global