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Customer Ratings & Reviews

Your price for this item is $348.00
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12488 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 280 Showing 5,581-5,600 of 12,488 reviews
  • Rated 5 out of 5 stars

    Absolutely love. definitely my fav.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love these and I am SO glad I got them. I protect them with my life because they are my favorite headphones I have ever owned

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi mafmc, Thanks for your 5-star review. We are thrilled to hear that you absolutely love your new Sony WH1000XM4 wireless noise canceling headphones. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    My Favorite Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are my favorite headphones I have ever owned. They work great for listening to music or audio books. They are also great when I have a meeting so I don't have to use the computer speakers. They fit great and don't make my ears feel gross.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RyanG, That's awesome! We are thrilled to hear your new Sony wireless noise canceling headphones are your favorites. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vinecent Sony_US

  • Rated 5 out of 5 stars

    Very good product.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work very well, unfortunately do not work the best on my shape of ears, but that's just me. Very good sound quality, decent mic quality, and very good noise-cancelling. I like the feature that pauses audio/video when the headphones are removed, and resumes when placed back on.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IronicCronic, Great! We are happy to hear that you are satisfied with your new WH-1000XM4 Headphones! To get the most out of your WH-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    high quality product from Sony

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replacement for older Bose noise cancelling. Easy to pair once the app is installed. Not quite as comfortable as the Bose but the sound is incredible. Range is good and fairly easy to use. The feature that shuts off the music/sound if you start talking is helpful but it will also shut off if you laugh. The only reason it doesn't get five is that it's not really comfortable for longer periods of time such as a couple of hours. Great for airplane travel.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi iowafan,

      We appreciate your review of the headphones. We're glad that you like the Bluetooth range and user-friendly functions. The Speak-to-Chat mode activates when it detects the speech of the person wearing the headset, but in rare cases, it may activate in response to the voices of other people, ambient environmental sounds, transportation announcements, etc. Disable Speak-to-Chat in cases where the Speak-to-Chat mode frequently activates by accident.

      Your feedback about its comfort is greatly appreciated. Make sure to adjust the headband of the headphones for optimum fit and comfort. Thanks for sharing your review and for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Great noise cancellation headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very good headphones with great noise cancellation. Very comfortable and well designed.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GFL1, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favorite headphones I’ve ever owned. Noise cancelling works well. Sound quality is insane. Love

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SarahM, we're glad you like the noise canceling feature and sound quality of our product. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great second pair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second set of these headphones - really like them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hubguy,

      That's fantastic to hear! Owning a second pair really speaks to how much you're enjoying the Sony - WH1000XM4. We're glad you appreciate their comfort, sound quality, and industry-leading noise cancellation. Thanks for being such a loyal Sony customer—enjoy your listening!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Better than Xm5

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easily the best Sony headphones. Just as good as the xm5 and looks better

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi there, thanks for sharing this with us! We are honored to hear that you think the WH-1000XM4s are the best. It's awesome to know that you think they are just as good as the newer models and that you like the design.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 4 out of 5 stars

    Like it

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the product with good sound quality and optimal noise cancellation. It can get lose with time though.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Diwa, Awesome! We are so glad to hear that you are enjoying the sound quality and amazing noise canceling of your new WH-1000XM4 headphones! Thank you so much for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves these headphones. He said they sound great and really blocks out the noises.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AmieK, Amazing! We're very happy to hear that your son loves the great sound quality and top-notch noise canceling feature of the Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Rated 4 out of 5 stars

    Sony Xm4 review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset feels like an overall streamlined version of its predecessor, the Sony Xm3. This headset has very good sound quality along with very high quality noise cancelation. Overall, I enjoy its uses on commuted on public transit or just listening at home. For the price, I see it as more of a novelty and luxury than necessity. If you have the extra dollars and are looking for a nice headset, I'd definitely recommend however.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Anthony, fabulous! We are really thrilled to hear you are overall satisfied with the outstanding sound quality and incredible noise canceling function of our WH1000XM4- especially when commuting on public transit and listening at home.

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for recommending our WH1000XM4 and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    You won’t regret it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are literally next level of technology and I love using them to ignore people. They are so effective that I wear them constantly, and it maintains my happiness. :)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cd245u, Awesome! Thank you so much for the 5-star rating! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Quality product at the right price

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a huge audiophile, but great for working from home and a necessity when travelling. Noise cancellation is jarring if you've never used it before, but it's honestly amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Daniel, Awesome! We are so glad to hear that you are happy with your WH1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Beautiful and gorgeous and grate headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best noise canceling headphones I have ever owned.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi dumbell, awesome! We're glad you like the noise canceling feature of the WH1000XM4! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    The best on the Market!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Run don't walk to buy this! This is the best on the market ....periodt! I've had it for over a month and I still haven't charged it!!!!!! The battery life is unreal!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Queen, wow! We're glad you are enjoying our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased these in the hope that they would minimize the ear aches received on planes. They didn’t minimize the ear aches, but I decided to keep them because of the quality sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Samir317, Thank you for taking your time to review our product! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great price

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These top of the line Sony headphones or some of the best out there and very expensive but I got them for abt a 100 dollars lest than the original price on Black Friday and my oldest daughter love everything about them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Daghost4, Awesome! We are so glad to hear that you are enjoying your WH-1000XM4! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Top Notch Quality and Design from Sony

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality sound and design. These have been great for listening to music across multiple streaming services, watching movies and for my business calls with work. Everyone has mentioned they can hear me clearly and the noise cancellation is top notch. Highly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ethan,

      Awesome! We're thrilled that you are enjoying the sound quality, design, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony has the lead

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pair of headphones and sound awesome. Replaced a pair of XM 2 that I loved but these are even better. They have much better call quality if you are in a noisy environment and new features like being able to connect to 2 devices at the same time. Love the blue color too!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TestEng, thank you so much for the 5 Star review!

      We are really thrilled to hear you are happy and satisfied with the incredible sound quality, stylish color, and fantastic features of our WH-1000XM4.

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    No more crying babies.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I put these headphones up to the real test and I used these headphones on the airplanes to drown out all the crying babies and snoring adults and they did an incredible job. I

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JonSnow,
      Awesome! We're glad to hear we were able to meet your expectations with the amazing sound and noise canceling features of your new headphones. This is definitely a great use on flights and travelling. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris Sony_US