Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Great Headphones before they broke down
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was happy when I first got these headphones, great audio quality and the ability to connect to two sepearte sources if I wanted to was a plus. NFC Support was also something that mattered to me. I am also a fan of Flac audio and this with it's low compression blue tooth technology made it really stand out. Carrying case and proper cables also a plus. Now the reason I like to wait a few months before leaving reviews. This thing just won't hold a charge anymore. Originally I thought it was my power adapters, but it was like that on 3 different ones. I plugged it into my laptop straight usb C to usb C, started to charge, I unplugged it to check it's battery life, got to 90%, Plug it back in and it's refusing to charge again. Not acceptable for the price I paid for these. Only reason I upgraded from the previous generation was they got stolen out of my car. If you do buy these, I recommend the protection plan as it will save you from dealing with the manufacturer. I will be cashing mine in very soon!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Frankiecage, Thank you for choosing Sony. While we are glad to hear that you are happy with the overall performance of the headphones, we are sorry that the unit is not charing. We'd love to troubleshoot the issue that you are having and make this a better experience for you. In the meantime, please follow these steps to troubleshoot.
Be sure to use the supplied USB Type-C cable.
Check that the USB Type-C cable is firmly connected to the headset and the USB AC adaptor or computer.
Make sure that the USB AC adaptor is firmly connected to the AC outlet.
For further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Platform Username:
Model Number:
Issue:
Telephone Number:
Regards,
Carl
- Pros mentioned:Sound quality
Just Ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is excellent along with Noise cancellation, but I've had some connectivity issues along the way which you don't expect for a product of this sort and price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CesarT,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality and noise canceling function of the headphones. It's unfortunate that you are experiencing connectivity issues.
For optimum performance, make sure to update the software version of the headphones (via the Sony Headphones Connect app). You may also find these steps helpful:
-Set the headset to “Priority on stable connection” mode using the Sony Headphones Connect app.
-Remove any obstacles between the antenna of the connecting Bluetooth device and the built-in antenna of the headset.
-Bluetooth communications may be disabled, or noise or audio dropout may occur under the following conditions:
>When there is a human body between the headset and the Bluetooth device. In this case, put the Bluetooth device in the same direction as the antenna of the headset to improve the Bluetooth communications.
>When there is an obstacle, such as metal or a wall, between the headset and the Bluetooth device.
>In places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc.
>Where there are other wireless communication audio devices or other people nearby, such as in train station premises or on a crowded train.
Additional troubleshooting steps are available on this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
Resetting and initializing the headset may also help resolve those issues:
Resetting the headset
-Press both the (power) button and the CUSTOM button simultaneously while charging. The headset will be reset. The device registration (pairing) information is not deleted.
If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings.
Initializing the headset
-Turn off the headset while the USB Type-C cable is disconnected and then press and hold the (power) button and the CUSTOM button simultaneously for 7 seconds or more. The indicator (blue) flashes 4 times, and the headset is initialized. This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, delete the pairing information for the headset from the device and then pair them again.
Hope this helps. If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
- Pros mentioned:Sound quality
Nice Cans!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my son to introduce him to over ear headphones, and he absolutely loves them. Build, sound, and noise cancelling are all tops.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DerricklS,
WOW! That's so nice to hear that your son loves his new WH1000XM4. We are thrilled to hear that he was so pleased with the design, sound quality and noise canceling capability of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If he hasn't already, please tell him to check our Sony Headphones Connect app which will let him fine-tune his music to his liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Bass, Sound quality
sound options great/ NC not quiet as advertised
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound choice is amazing. The vocal is great. The extra bass boost is also great for ear. However, the Nosie cancelling feature is not as good as advertised. I believe Bose NC 700 noise cancelling level of 10 is better than this. I already compared this in NYC subway. Bose noise cancelling is way better. However, you can choose sound options on SONY through app.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi sonyheadphones,
We're glad that you like the sound quality of the headphones. It's unfortunate that the noise canceling function is not living up to your expectations. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance.
The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Check that the Adaptive Sound Control is turned off. Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.
Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality nice bass excellent noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Pleased,
Thanks for the review! It brings us great joy to hear that you are enjoying your Sony Headphones so much! Enjoy of the premium sound quality and amazing noise cancellation features! Let's not forget they can also provide up to 30-hours of music, allowing you to enjoy to your favorite tunes for all day long! If you have any recommendation for the headphones to earn a 5-stars rating, make sure to let us know, as we love to get recommendations from customer so we can continue striving for excellence!
Thank you very much for choosing Sony, have a fantastic day!
-DiegoV
- Pros mentioned:Battery life, Comfort, Sound quality
Just Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable. Sound fantastic. Great bettery life. Connection to phone is a little slow, but once connected, no latency.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SokMan, Great! We're glad that you like the sound quality, battery life, and comfort. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Exceeded Expectations
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones exceeded my expectations. Noise cancellation is great & love the fact it has EQ settings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AprilShowersAppleWatch,
That's great! We're glad to hear that you like the noise canceling and equalizer of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Great!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I listen to pornography while I work. It helps me focus. Only thing I hate is having to wear a diaper. The headphones are very beautiful like that girl who looked at my yesterday at Best Buy. I think she likes me. Mine have the reverse noise cancelling. Nobody can hear what I’m listening to. Great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MasterofNone, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
My headphone review
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are amazing I been using them for almost a year already the down part is that if you lose them or get them stolen you can’t really do nothing about it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adrian, Thanks for sharing your thoughts on the Sony WH1000XM4. We're glad you are happy with your headphones. We also appreciate your concern regarding the security of the product. You may find the link below helpful :
https://www.sony.com/electronics/support/articles/00270619?utm_source=glean
Thank you for choosing Sony. -Craig
- Pros mentioned:Sound quality
The best headphones I ever had
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This pair of headphones works seamlessly. The Noise-Cancelling is awesome. I love that you can connect to two devices at the same time. Covering the headphone with your hand to hear outside noise is nice touch. I would highly recommend those headphones to anyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Peter,
Great! We're thrilled to hear your 5-star review of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Cant hear anyone else? Good.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We're halfway through year 2 of my owning these, and there hasnt been any sign of an issue yet. Which I absolutely appreciate and love. I'd buy a 2nd pair just for the color options, but I'm not THAT rich(yet)
I would recommend this to a friend- Pros mentioned:Sound quality
Glad to the upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was a customer of the first generation of this product series. I always prefers the over-head earphone as it provides a better sound experiences and noise cancelling quality. The noise cancelling was amazing especially in the airplane which helps me a lot.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hang! Awesome upgrade! We are so glad to hear that you are happy with the new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
great sound - bad mic
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Soft, comfortable, sounds AMAZING. Mic - terrible. could not use for conference calls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ruszaol, We're sorry to hear that you're having issue with the mic of the headphones. You can isolate the issue by following the troubleshooting steps from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204483
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for sharing your review! Jay
- Pros mentioned:Battery life
Sony WH 1000XM4 headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are VERY quiet to outside noises! The batteries last a fair amount of time and charges quickly. I also have a Bose 35 and either one is good. I say....always try the ones you are looking for and get the one that you like.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DaEEL, we're glad you like our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and price the sound is tremendous it is awesome and it is noise canceling another great product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarlC, Amazing! We're so thrilled to hear you're enjoying the great sound quality and top-notch noise canceling feature of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life
Good headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After putting hundreds of hour of use on these headphones they're still like new. I like that they charge quick and the battery last days on one charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JaredO,
Great! Thank you for sharing your feedback on our Sony WH1000XM4 and we are very happy to hear that you are pleased with the battery life and how quick the battery charge. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you very much for choosing Sony and stay safe! - Marco
- Pros mentioned:Sound quality
Good purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great and the noise cancelling is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DylanS, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great Sony headphones.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I was thinking of buying wireless noise canceling headphones I searched for good headphones at 2 different sites and talked about the ones I bought at Best Buy. I even got next day delivery. The sound is amazing. It has been years since I had a set of headphones and glad I have them now.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dano,
You made the right choice with these Sony headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. My wife loved them for Christmas.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnnyS, we're glad to hear that your wife loves her new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
ODOYLERULES
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is AWESOME. Easier to set up and love the ability to customize. Still learning how to use all the functions.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JesusReigns, fantastic! We're happy to know your satisfaction with the amazing sound quality and exceptional features of your WH-1000XM4. Thank you very much for the perfect star review and for choosing Sony! - Romeo