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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 12581 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 286 Showing 5,701-5,720 of 12,581 reviews
  • Rated 5 out of 5 stars

    Sony headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am pleased with my Sony headphones and have a positive sentiment towards the Sony brand.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello LouieM,

      Thank you for choosing Sony!

      We’re honored to hear that you are delighted with your WH1000XM4 headphones and hold a positive sentiment toward the Sony brand. It is rewarding to know our product has contributed to your contentment and strengthened your confidence in our commitment to delivering quality audio experiences. Thank you for sharing your feedback.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Mrs

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My lady is it’s the color for her … she adores this soft headpiece and indeed her favorite.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jackson, we're glad you like your purchase. It is nice to know your lady is enjoying her new headphones. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Newbie in Hi-Res headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony has great headphones. I purchased their headphones this past February and the music in both Dolby Atmos and 360 Reality Audio are hit and miss at best. The 360 sounds good in mostly newer music but in remakes from songs before the year 2000, I cannot hear the difference between Dolby Atmos and stereo. I will still recommend individuals who want to purchase the headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi lafayette7, Congratulations on your new Sony WH-1000XM4! To ensure optimal listening experience when setting up 360 Reality Audio, please follow the steps on this link:

      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00233342

      You can also watch the video tutorial for more details and setup information for 360 Reality Audio for your headphones on this link:

      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00258579

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is very good I use it for the gym and when I just want to chill and listen to music and it is wonderful and works very good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NeoH, Thanks for sharing your amazing experience so far with your WH-1000XM4 headphones. We're pleased to hear that you like the overall features of the WH-1000XM4 and that it is helping you stay fit in the gym or just relaxing in a café. Thank you for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Loved it so much, we ended up buying again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones. We bought the same headphones in December 2024, but it was stolen. She loved these headphones so much that we bought it again. She would not buy Bose nor Beats. Just Sony! She is very happy!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your positive review, SatyajitvN! We are really happy to hear that you love your new WH-1000XM4 headphones just as much as the previous pair purchased in December 2024. We're sorry to hear about the theft, but it's fantastic that you chose Sony again over Bose and Beats. Your satisfaction and loyalty to our products mean a lot to us. If you have any questions or need further assistance, please don't hesitate to reach out. Enjoy your headphones and thank you for choosing Sony!
      Gus Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    10 out 10 headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love these headphones. I had seen a lot of reviews about how they aren’t the best for working out but they are amazing! They sink a lot of the noise from plates dropping, bars being re-racked, etc.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Martavious, We are thrilled to know that you abosolutely love your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for trusting Sony! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good headset all around

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This wireless headset is worth it when they're on sale which isn't rare for them. the sound is great but could do better but I'm not displeased with it. noise cancelling is what really got me sold, I can study and listen to music without background noise annoying me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Aaron,

      We're glad that you like the noise canceling function of the headphones. Your feedback about the sound quality is greatly appreciated. You can use the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. We hope you continue to enjoy these amazing headphones.

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for a trip overseas and the noise cancellation and sound quality was well above what I expected.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Belleaire, we're glad you are enjoying your new headphones! Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WH-1000XM4s have become my favorite headphones to use. I love the customization you get from the app so you can really make them sound how you want and the carrying case is a very nice touch. These are great and I’d recommend to anyone, the noise cancelling is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Senpai,

      Great! We're glad that you like the app functions (Sony Headphones Connect app), carrying case, and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    College Help!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My grandson loves them. He will be using them for college in his dorm and areas so that he can concentrate more on his studies.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MaryK,

      Thank you for choosing Sony!

      It’s truly a pleasure to hear that your grandson loves the WH-1000XM4 headphones! We're excited to know he’ll be using them in his dorm to help him focus more on his studies. We designed these headphones to provide exceptional sound quality and noise cancellation, making them perfect for studying in any environment. Thank you for sharing your experience, and we wish him the best of luck in college!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Absolutely love. definitely my fav.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love these and I am SO glad I got them. I protect them with my life because they are my favorite headphones I have ever owned

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi mafmc, Thanks for your 5-star review. We are thrilled to hear that you absolutely love your new Sony WH1000XM4 wireless noise canceling headphones. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    My favorite Sony head phone.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing head phone among other high ends I owned but cost a lot less, all great features as noise canceling and Bluetooth audio/wire connections.I used it nightly for music listening,and talking with my wife whenever she’s interrupting... highly recommended without hesitation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Audiolistener,

      Awesome! Thank you for the positive feedback with the headphones and we are glad you like the sound quality. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Regards,
      David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love these!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If youre looking for the best anc technology you can buy then get these pair! If you are on a budget then get the true wireless heaphones or wait for it on sale. Either way Sony makes some of the best ANC technology/audio quality combination out there.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Gabe,

      Awesome! We're glad you love the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    The Perfect headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these! Perfect for audiobooks and binge watching shows

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Brii,

      Thank you for choosing Sony!

      We're excited to hear that you love the WH1000XM4! It's wonderful to know they enhance your experience with audiobooks and binge-watching shows. Your enjoyment means a lot to us, and we're grateful to be part of those special moments. Thank you for sharing your feedback!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I adore these

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancellation works! I love these, I have a toddler and when I need to work on my Etsy shop I put the on and I can actually focus instead of being stressed out and overstimulated

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Makala, Awesome! Glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best active noise cancelling headphones!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If your are debating between these and the Bose 700, just like I was. THESE ARE THE CHOICE. Hands down these beat the Bose in just about every category and the features are just worlds apart. You won’t regret this choice I promise !

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jerry, you definitely made the right choice. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.

      To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Incredible music quality!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been going through so many YouTube review videos and articles trying to decide on which headphones to purchase and these headphones were always on top of the list. The sound is amazing and I would say the best of the best! The songs I used to listed to sounds so different with these on

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi maria20,

      Perfect! You definitely made the right choice with these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect for Plane Rides

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend, I got these on sale and I have had no issues with it. The noise cancellation was perfect for my plane ride and I could hear my show without no disturbances.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome, JessicaM! We're glad that you are happy with your new Sony WH1000XM4 headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing noise canceling headphones for the price.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these headphones for the purpose of an upcoming trip for which I needed to fly. It was amazing how well they worked. Almost completely eliminating all plane noise. I got them on sale for only $228. Awesome product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RokuStick,

      Perfect! We're thrilled that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    X4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the x2 jumped to the X5...lost them so i just went to old classic look X4...much better than X5 imo

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EdgarG, We're glad that you like the WH1000XM4. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US