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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 12581 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 293 Showing 5,841-5,860 of 12,581 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphone I have ever owned. Noise cancelling and great sound. Can’t be beat. High quality headphones. You get what you pay for!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Docmondy,
      Awesome! Thank you for your purchase and for sharing your wonderful review. We are very happy that you are pleased with the audio quality and noise canceling feature of our Sony WH1000XM4. Worth every penny, right? The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Another great product from Sony.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love these headphones. Love Sony products to begin with and these are very awesome. Love the noise cancelling along with the ability to pause what your listening to with one hand on an ear piece. Great sound quality! No disappointment here.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Zack, Awesome! We're glad that you like the noise canceling, features, and sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality and great deaf mode can't hear a thing when I don't wanna and this thing must have an internal mic but it sounds amazing buttons are good too

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JamesS, we're glad you like the sound quality of our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing SONY! ~Earl Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Excellent headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent!!! I'm very satisficed because I didn't have any connection or batery problems

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello KarinaB,
      That's awesome! Wea re very excited to hear your satisfaction on the connectivity and battery life of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great noise canceling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for noise canceling to block excessive dbs from amplified music near by. They work great! Cut about 80% and a good % of the base.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JuliaM, Awesome! We're glad that you are enjoying the noise canceling function. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Best on the market.

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the quality on these headphones is insane!! Glad i decided to me the switch from beats. my ears are glad too! Hands doej some the best headphones on the market.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Caleb, Amazing! We're very pleased to hear that you're satisfied with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The Best

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a very important device when I travel by air. One of the best headphones on the market. Had it for over a year now. My friends love it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Patrick,

      You made the right choice! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best noise cancellation headphones I ever used before I’m coming from beats studio 3 and Bose and out those two these Sonys are amazing great build, amazing sound and many great features

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nick, we're glad you like our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    great head phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These head phones are great they cancel all noise when I wear them out and when I’m listening to music or watching movies on my iPad.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OliviaW, we're glad you are enjoying our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    best headphone purchase

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    super comfy. i didn't like using headphones much before until i came across these. i can wear these for hours!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      HI Sherlyn, We're glad that you are enjoying your new headphones. We appreciate your feedback. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are perfect for the gym and studying at my college library. I love the quality for the price! I eould highly reccomend yo my friends!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Holder5pack,

      That's great! We're happy to hear that you're enjoying the headphones for your gym and studying. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    seems too big for my head, but it'll do.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only get's 4 stars cause I'm not sure the adaptive Noise Cancelling automatically "adapts" to the current noise levels. Sometimes I have to reset the noise cancelling by turning off and on, then it seems to block out more noise. However, it is better than Bose noise cancelling blocking out more of the upper midrange.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PeterHugh, We are so glad to hear that you are happy with your WH-1000XM4. If you feel like the noise canceling is not sufficient, please check our help guide link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best I've ever had

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never owned great headphones, until now! The sound is amazing, but the noise canceling is what makes this headphones GREAT! I highly recommend this, especially for students. When I study, I put this on and I can't hear a thing, not even when the air conditioner kicks on.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cass, we're glad that you found the perfect headphones for your needs. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    best headphones i’ve ever worn

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    perfect for travel, the gym, or just hanging around the house. you won’t be disappointed with these headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello benjamin,
      Great! Looks like you found the perfect travel and gym companion with our WH1000XM4. We are truly delighted to hear that you are enjoying our XM4 headphone. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, ears up, the best headset I’ve ever owned. The only issue is with updates, as they seem to wipe your previous settings each time. It’s annoying, and inconvenient, but easy to fix with their mobile app,

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jonesy, thank you for the fantastic review! We are honored to hear that the Sony - WH1000XM4 has been the best headset you've owned, that's such an awesome compliment to us. We do apologize for the inconvenience caused by the settings resetting during updates. Your feedback is valuable, and we'll be sure to pass it along to our team. We're happy the mobile app helps make it easier to reconfigure things quickly. Thanks for your support and for choosing Sony! Regards, -Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound Proof From The Quiet Storm

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My college student loves this b-day gift I purchased for her returning to college for her 2nd year. Excellent quality and awesome sound proof.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarlonP, thanks for choosing purchasing our product! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Airplane rated

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have worked wonderfully for cancelling out airplane noise. I can listen to music peacefully.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Capp35,
      Fabulous! Glad to hear your enjoyable experience with your WH1000XM4 headphones. Your satisfaction with the noise cancelling features of the unit is greatly appreciated. This is definitely great for travels. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Noise Canceling Good Audio Quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headphones with amazing noise canceling. Audio quality is very good too. A must have if you fly alot.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello NX01ARCHER,
      Thanks for your feedback and recommendation. We're glad that you appreciate the amazing audio quality and superb noise canceling of our XM4. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love these things

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound wonderful. I love cut off feature while using at work. Noise canceling makes you feel like your in a orchestra by yourself.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Maury,
      That's nice to hear that you are enjoying your Sony WH1000XM4 for its wonderful audio quality and how it makes you feel you're in an orchestra because of its noise canceling capability. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing Gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product and an amazing gift. I gave this to my girlfriend for her birthday and she absolutely loved them. I tried them for myself, and I can assure you that these are 100% worth the price

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Joseph, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US