Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Quality headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very high quality headphones that does its job of noice cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dang, Excellent choice! We are so glad to hear that you are happy with your new WH-1000XM4! Thank you for choosing Sony! -Carl
Wanted these for Teams
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really wanted these for Teams use in the office, but they just don't handle switching between stereo audio and headset audio when going back and forth from Teams calls to videos or Spotify etc. My Bose 700 seems to handle the task just fine, so I'll just use those for calls and keep the Sony's at home for music, cause they do sound amazing. Definitely like the sound better than the Bose, it just feels more alive. I wish the app had more information in it regarding the different features and what all the different settings and modes were for. The noise cancelling seemed to be on par with the Bose for office use, but I didn't really like the 'speak to switch' feature, when singing along to Spotify it would pick up my voice and paused my music for 10 seconds. Couldn't seem to turn it off while keeping the additional features of noise cancelling. Very premium feel, love the color and the non-flashy styling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CrazyLefty, while we are glad to hear that you are happy with the sound quality of the WH-1000XM4 , we are sorry to hear that you are having a hard time using them for office use specially on Teams. For this, please make sure that your device has a Bluetooth function that supports calling connections (HFP/HSP). Re-establish the connection between the source device and the headset. Select HFP or HSP for the profile.
You may also check our related article link on how to use Bluetooth headphones for video calls on a computer.
Here is the link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00250089
In case you need further assistance, please email the below information to socialsupport@am.sony.com:
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
Carl
Great headset for noise canceling and
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound amazing and the noise canceling works as advertised. I was pleasantly surprised that I could also sync up to two devices at the same time. I currently have my laptop set up and it switches seamlessly between the two.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BeatMaestro, You've made an excellent choice! Thank you for purchasing our WH-1000XM4 headphones. We're delighted to hear you're enjoying all the improvements we made on these headphones, especially the Multipoint connection, excellent noise canceling, and amazing sound quality. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you so much for the amazing review and for choosing Sony! -Jess
Great Quality Headphones but...
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked these at first, but they did not compare to another brand I purchased. I did not like having to use an app to have the control settings. The other brand I purchased is able to work seamlessly without the app. They are great-quality headphones but did not like the user interface.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Techie2o11, Thank you for choosing Sony. While we are glad to hear that you are happy with your new WH-1000XM4 headphones, we are sorry to hear that it did not meet all of your expectations. You can use the headphones even without the application installed on your Bluetooth device. The Sony Headphones connect app will allow you to change the settings of the WH-1000XM4 and these settings will remain even if the headphones disconnects or pairs to another device. The settings will only revert back to default when the headphones are initialized back to factory default. I hope this helps and thank you so much for your feedback.
Regards,
Carl
Perfect gift for the introvert
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling headphones are great for travel, especially on an airplane or if you have really noisy friends or family, makes your life easier
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Techguy, we're glad you are enjoying our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
Good sound
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality very good features easy touch control but too expensive
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kratos, We value our value your feedback regarding the price of this WH1000XM4. We're glad to hear that you appreciate the sound quality and features of the headphones.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay
Fantastic!!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony noise cancellation headphones are really really good. I listen to nothing but Metal music and they sound fantastic. Highly recommend them to Metalheads!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Michael1320, Great! We're glad you like the amazing sound quality of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! -Sam
Amazing!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love them! Would re-Buy them again and again! Previously had a different brand no comparison, returned for these and so happy that I did.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your positive feedback on our WH-1000XM4, Kevin! We are very glad to hear that you love them and would choose to buy them again and again. It's great to know that our product stands out compared to other brands and that your decision to switch to Sony has made you happy. If you ever need any assistance, don't hesitate to reach out.
Thanks for choosing us!
Gus
Beats
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much better than the Beats Studio pros and the Beats Studio 3 wireless
I would recommend this to a friendBrand response from SonyListens
Posted .Hi james20, You've made an awesome choice! We're glad you like your new Sony WH1000XM4. Thanks for choosing Sony! -Sam
These are the best headphone I've listened to.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's been a long time since I purchased headphones. These are a feature-rich set that meets and exceeds the hype and expectations. The Sony headphone app access features not available many other premium headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Larry, Thank you for the 5-star rating! We're thrilled to hear you feel the WH-1000XM4 the best sounding headphones you've purchased and that it exceeded your expectations! It's nice to know you're enjoying the superb features and you're utilizing the different functions found on the Sony Headphones Connect app. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you so much for choosing Sony! -Jess
Love them!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use excellent quality! The battery life is impressive and always reliable!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GriceldaP, we're glad you like the ease of use and battery of our product. Enjoy your new headphones! Thanks for choosing Sony! ~Earl
Sony headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gift for my husband who reads audible books, due to being legally blind. He is still learning how to us effectively and even came back in the store and received assistance. He is very pleased. We always receive excellent customer service! Thank you. Rosemary
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Card,
We're glad that these headphones are very helpful for your husband's needs. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
BUY THEM NOT THE M5s
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best in class noise-cancelling technology and amazing sound. Buy them. The M5s do not fold and sound the same.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohannesD, We appreciate the 5-star rating and we're glad to hear that you like the quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig
Sony Noise Canceling Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Bought for my wife to watch TV late at night and her phone. Really reduce outside noises.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RKHalloran,
Great! We're glad that your wife is enjoying her late night TV marathon without worrying the outside noise. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If she hasn't already, please tell her to check our Sony Headphones Connect app which will let her fine-tune her music to her liking! Thank you for choosing Sony! Enjoy! - Marco
Airpods Max Who?
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An alternative to the airpods max. A lot cheaper and better sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Erica, Thank you so much for the fantastic review & we are so happy to hear that your investment is worth it. We're glad you are enjoying everything about these headphones, especially the amazing audio quality and you like the reasonable price. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Jess
My go to headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling is great. The option for this feature to turn on and off is amazing. Worth every penny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ValerieR,
Nice! Thanks for the amazing feedback and we are very happy that you are pleased with the noise canceling capability of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and enjoy! - Marco
Good Buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of headphones. Great surround sound and noise cancellation. Lots of onboard features and shortcuts.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello NoahS,
That's nice to hear that you appreciate all the great things with our Sony WH1000XM4 like the sound quality, noise cancelcing capability and other awesome features. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Best Noise Canceling Headphones period.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't think sony would be able to improve from its wh1000xm3 but they have some how. Noise canceling is better, they sound amazing and the fact that I could get them in this best buy exclusive midnight blue color, it was totally worth the upgrade for me.
I would recommend this to a friendGreat headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed good noise cancelling headphones and these did just that. I like the fact that I can turn Ambient noise on or off easily. They stay connected to my phone and computer and switch back and forth as needed. Overall, they are good headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kenn, We are glad that you like the noise canceling feature of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Headphones that you need!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. I was sold on the ability to still use them if someone speaks to me. You put your hand over the right side and it fades the sound. Really unique feature. Overall quality is amazing o these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dtrx, Glad to hear that you are happy with your purchase! We are also glad to hear that you like the sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl